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Client Was A No-show

 
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Old 08-19-2014, 10:36 AM   #21
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Re: Client Was A No-show


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Originally Posted by ToolNut View Post
Give the guy another chance he may have gotten called out to work. He may work a job where he has to work call out. Maybe he's a just someone who is inconsiderate of other people. Use as a learning experience and as some suggested in future call or Email the day before to confirm.
Ya, we spoke on the phone Friday to confirm. Got a voicemail this morning, he plain forgot, and apologized. Ok well we are human so stuff happens.

I will set another time with him to start the trim work, but it won't be this week.
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Old 08-20-2014, 10:14 AM   #22
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Re: Client Was A No-show


dont be in a hurry to reschedule
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Old 08-20-2014, 10:46 AM   #23
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Re: Client Was A No-show


I'd cut him some slack if he called and apologized. I've forgotten appointments when things got hectic and people were willing to reschedule.
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Old 08-20-2014, 08:04 PM   #24
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Re: Client Was A No-show


id have respect for him since he called back and apologized.....when they do it to me they never call back
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Old 08-23-2014, 10:11 PM   #25
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Re: Client Was A No-show


I have a client right now giving me a run around. Back in June i went to his home to look over the job of hanging 3 ceiling fans he supplied and installing a switched receptacle on his boat house that is already wired. I estimated 3 days but couldnt do the job until after July 4rth. Well, he insisted i at least hang one particular fan before then. So, i rearranged my schedule and got that one fan hung. Of course with my luck the fan had an internal short and only the lights would work, turning on the fan tripped the breaker. So i took it back down and told him he had to return the fan and if he wanted i would come back and hang the new replacement. Next morning he calls and asks me to come right over so i rearranged my schedule and hung the new fan.

Several weeks later he calls and is ready for me to come finish the work. I arrive and his list has gotten longer. I go ahead and finish the job while working other jobs too. The last day there i never left until 9:30 at night. Problem was when i finished i found the fart fan in one bathroom no longer worked so apparently when drilling blindly and fishing wires in the walls i hit a circuit for the fart fan. I remember hitting what i thought was a nail going through a stud but now i realize it had to be the wire. So, i told him i would be back for the repair. That is when he asked who was gong to eat that expense. I reminded him that this issue may come up in the beginning and these things happen. He remarked "the fan worked when you started, should be working when you leave" so now i have to eat the repair to keep him satisfied. This was a Friday night now, i asked him about coming back Monday and he said no, he would call me when ready as he had guests coming. So a couple weeks go by and i start calling leaving messages. He finally calls back after a weeks worth of my harassment to have him tell me he has been busy with golf tournaments! I tell him i want to finish and settle our bill and again ask about the next Monday, he says no. I ask about Tuesday and he says sure. I show up Tuesday with trailer in tow to find the newspaper on the front lawn and sure enough, no one home.

So, needless to say he will be charged a service call and 2 hrs labor as i waited 1/2 an hour to see if he would come home. Then i decided to wait until this coming week to call him for a reschedule. What he doesnt know is he will be paying a late fee also on the bill since this has been an ongoing invoice since June. Tired of people thinking i have a business so i can financially invest in their home for their upgrades.
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Old 08-24-2014, 01:45 PM   #26
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Re: Client Was A No-show


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Kudos for making the next client feel good about their project, and I hope you are able to explain to the absent HO that your time is valuable.
It's never a good sign when they say they NEED to be there while you do the work anyways...


You are spot on,especially the "I have to be there part".


As far as rescheduling goes,I would have no problem telling him that me and Johnny Mathis will be there at the same time.....the twelfth of never.
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Old 08-26-2014, 10:26 AM   #27
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Re: Client Was A No-show


Ya, he hasn't called since the first voice mail, so he's off the island. Heck I am busy! and I learned early on not to chase iffy jobs. He is a nice guy but?
NEXT!
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Old 08-26-2014, 08:49 PM   #28
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Re: Client Was A No-show


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Originally Posted by woodchuck2 View Post
I have a client right now giving me a run around. Back in June i went to his home to look over the job of hanging 3 ceiling fans he supplied and installing a switched receptacle on his boat house that is already wired. I estimated 3 days but couldnt do the job until after July 4rth. Well, he insisted i at least hang one particular fan before then. So, i rearranged my schedule and got that one fan hung. Of course with my luck the fan had an internal short and only the lights would work, turning on the fan tripped the breaker. So i took it back down and told him he had to return the fan and if he wanted i would come back and hang the new replacement. Next morning he calls and asks me to come right over so i rearranged my schedule and hung the new fan.

Several weeks later he calls and is ready for me to come finish the work. I arrive and his list has gotten longer. I go ahead and finish the job while working other jobs too. The last day there i never left until 9:30 at night. Problem was when i finished i found the fart fan in one bathroom no longer worked so apparently when drilling blindly and fishing wires in the walls i hit a circuit for the fart fan. I remember hitting what i thought was a nail going through a stud but now i realize it had to be the wire. So, i told him i would be back for the repair. That is when he asked who was gong to eat that expense. I reminded him that this issue may come up in the beginning and these things happen. He remarked "the fan worked when you started, should be working when you leave" so now i have to eat the repair to keep him satisfied. This was a Friday night now, i asked him about coming back Monday and he said no, he would call me when ready as he had guests coming. So a couple weeks go by and i start calling leaving messages. He finally calls back after a weeks worth of my harassment to have him tell me he has been busy with golf tournaments! I tell him i want to finish and settle our bill and again ask about the next Monday, he says no. I ask about Tuesday and he says sure. I show up Tuesday with trailer in tow to find the newspaper on the front lawn and sure enough, no one home.

So, needless to say he will be charged a service call and 2 hrs labor as i waited 1/2 an hour to see if he would come home. Then i decided to wait until this coming week to call him for a reschedule. What he doesnt know is he will be paying a late fee also on the bill since this has been an ongoing invoice since June. Tired of people thinking i have a business so i can financially invest in their home for their upgrades.
Just curious... why would you think the fan you drilled through the wire on would not be your responsibility?...
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Old 08-26-2014, 08:53 PM   #29
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Re: Client Was A No-show


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Originally Posted by KAP
Just curious... why would you think the fan you drilled through the wire on would not be your responsibility?...
Agreed. Definitely your responsibility.
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Old 08-29-2014, 10:16 AM   #30
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Re: Client Was A No-show


I agree that things happen but you hit the wire, that is on you IMO.

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