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Best Way To Handle Potential Customer-help

 
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Old 06-08-2009, 09:19 PM   #1
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Best Way To Handle Potential Customer-help


went on a siding estimate over a week ago;seemed to of liked me but they are getting more quotes,it was from service majgic.i also know they want the job done but they might have been a victims of sticker shock..anyway,my question is this; how long should i wait for a follow up call? i am going to call and just say I am just following up on my visit and wondering if they have any questions? should i word it differently?
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Old 06-08-2009, 09:21 PM   #2
 
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Re: Best Way To Handle Potential Customer-help


Can you offer them financing? It's easier to sell $120 a month than it is $10K.

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Old 06-08-2009, 11:04 PM   #3
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Re: Best Way To Handle Potential Customer-help


Quote:
Originally Posted by enforcer View Post
went on a siding estimate over a week ago;seemed to of liked me but they are getting more quotes,it was from service majgic.i also know they want the job done but they might have been a victims of sticker shock..anyway,my question is this; how long should i wait for a follow up call? i am going to call and just say I am just following up on my visit and wondering if they have any questions? should i word it differently?
Definitely call them so you can close the deal and have them sign a contract.
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Old 06-08-2009, 11:15 PM   #4
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Re: Best Way To Handle Potential Customer-help


Its service magic, you should just consider yourself lucky that they ended up being real people and the address was real.
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Old 06-08-2009, 11:18 PM   #5
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Re: Best Way To Handle Potential Customer-help


I agree with Magnetica, call them up and tell them you doing a follow up and you would like to put them on the schedule to start the work...and if they have any questions, you be happy to discuss it with them... and that is when you bring the contract.

Good luck
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Old 06-09-2009, 06:34 AM   #6
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Re: Best Way To Handle Potential Customer-help


You have nothing to lose by calling. If they are on the fence deciding which contractor to choose maybe your call will help them decide.
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Old 06-09-2009, 07:40 AM   #7
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Re: Best Way To Handle Potential Customer-help


Enforcer – My name is Shawn, I’m a SM employee and I’d be glad to offer assistance with your SM account and help manage your sales process using our tools available online. We have many resources available on your homepage and would like an opportunity to assist and walk you through them, if you need. Thanks for your time.

Shawn
[email protected]
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Old 06-09-2009, 09:58 AM   #8
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Re: Best Way To Handle Potential Customer-help


Quote:
Originally Posted by enforcer View Post
went on a siding estimate over a week ago;seemed to of liked me but they are getting more quotes,it was from service majgic.i also know they want the job done but they might have been a victims of sticker shock..anyway,my question is this; how long should i wait for a follow up call? i am going to call and just say I am just following up on my visit and wondering if they have any questions? should i word it differently?
At this point, you're already playing catch-up. If they have sticker shock, you should have known that on your first call to their home when you asked them what their budget was.

My suggestion is to call and be friendly. Ask them if you're interrupting and if they have a minute to talk. What you say after you get permission to take up a minute of their time is not as important as what they have to say.

In other words, if you're friendly and supportive when you call and use phrases such as, "well, how are the quotes coming? Is your head spinning yet?", then they are going to vent and tell you the skinny on how things are going.

If they have decided on another contractor, then you need to ask them about their criteria for going with the other contractor. Was it price, service, material, schedule, personality, reputation, etc.?

Answer all their questions and if all goes well, ask if you can get together and go over your proposal again, to refresh them on what your company has to offer. Ask them for their business or the chance to earn their business.

Good luck.
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Old 06-09-2009, 10:37 AM   #9
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Re: Best Way To Handle Potential Customer-help


Quote:
Originally Posted by Double-A View Post
At this point, you're already playing catch-up. If they have sticker shock, you should have known that on your first call to their home when you asked them what their budget was.

My suggestion is to call and be friendly. Ask them if you're interrupting and if they have a minute to talk. What you say after you get permission to take up a minute of their time is not as important as what they have to say.

In other words, if you're friendly and supportive when you call and use phrases such as, "well, how are the quotes coming? Is your head spinning yet?", then they are going to vent and tell you the skinny on how things are going.

If they have decided on another contractor, then you need to ask them about their criteria for going with the other contractor. Was it price, service, material, schedule, personality, reputation, etc.?

Answer all their questions and if all goes well, ask if you can get together and go over your proposal again, to refresh them on what your company has to offer. Ask them for their business or the chance to earn their business.

Good luck.
Good points, since spring hit we have been too busy to follow up with estimates, however I just got off the phone with a customer that really reminded me why its so important.

In the time it takes them to gather other estimates THEY FORGET A LOT

We priced out a new roof and siding for this couple. They just called to give us the go ahead on the roof, but said they werent sure about the siding because we were a lot higher than everyone else.

What they FORGOT was that we were going to do the job using longer siding panels, eliminate the J channel around the windows and doors, use a higher R value backerboard, and a lot of other details that make the job cost a little more.

So I simply said well thats the reason for the price difference, and I informed them that none of their other prospects were bidding on the same thing, and that I would be more than happy to price out a cheaper job for them if they would prefer not to have a premium product on their house.

It made them think, and now they are more interested in seeing why our product is better than the competition.
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Like I said...I'm sure you are very good at what you do ~ whatever that is and where ever it happens.
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Old 06-09-2009, 10:44 AM   #10
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Re: Best Way To Handle Potential Customer-help


Quote:
Originally Posted by Patrick View Post
Its service magic, you should just consider yourself lucky that they ended up being real people and the address was real.
Before considering Service Magic it might be wise to do a search of Service Magic on this site. After reading the threads you might not want to do business with them. There seem to be a lot of past clients wishing for real leads and a better refund policy. I heard a rumor that Service Magic used to have a bulletin board but closed it because of all the negative posts from dissatisfied clients.

Check out the Online Leads Services area of this site.

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Last edited by Tiger; 06-09-2009 at 10:47 AM.
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