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-   -   Bad Lead, How To Turn Them Down? (https://www.contractortalk.com/f11/bad-lead-how-turn-them-down-415871/)

pathbuilder 02-15-2019 11:16 AM

Bad Lead, How To Turn Them Down?
 
On the phone "Hello Mr./Mrs. lead, how are you, tell me about your project"

Lead replies with some flags, not answering questions directly, their budget is lower than realistic but they say "we'll just make the patio smaller", they keep saying come out to quote me come out to quote me.

You just don't get the warm & fuzzy feelings from this lead.

How do you respectively say "we're not the contractor you're looking for"

If they have no specific date the project must be done by, if they're within your area, if they say their budget is flexible... anything you can normally use to "get out" of setting up a free consultation (free consultations is what you advertise, so can't use "I charge $100"). If it's a bad lead, how do you tell them no?

griz 02-15-2019 11:22 AM

start here:

https://www.contractortalk.com/f11/n...t-fuss-415843/

Unger.const 02-15-2019 11:39 AM

Tell them how super busy you are and you can come 9ver in about a month or two to look at it. You'll call them next month or so to see when your schedule will work with theirs.

Texas Wax 02-15-2019 04:56 PM

Too busy right, not doing estimates, however if your interested in a more in depth proposal I can do that for $500-1000. Of course fully refundable when you hire us for the job.

Response should be ...........

:laughing: CLICK/Dead Air :laughing:

Windycity 02-15-2019 06:35 PM

I always use the excuse of i am too busy


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Lady Dreamer 02-15-2019 06:54 PM

Quote:

Originally Posted by griz (Post 7477603)

Yes!

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EthanB 02-15-2019 07:38 PM

A) Don't advertise free consultations. Most people assume it so it's not a big pull. Maybe "budget friendly design packages" if you're looking to bring in some folks that have been scared off by the expensive firms.

B) Because I didn't do A. I was able to say "Our current schedule is pretty packed right now but I could set an appointment for a consultation at the end of next week. It's $100 which you can apply towards the cost of the project.".

That usually works nicely. Frankly, I was(and am) pretty quick to start sharing ballpark pricing or pricing for similar sounding projects in the first phone call. That got rid of 90% of the people who just didn't have the budget.

Jaws 02-16-2019 10:47 AM

If I we don't fit I just explain that. Usually someone who doesn't want to go through your system or nickel and dime. I'm Frank and say we aren't a good match

If it is a decent job I'll tell them how our Agreement of Professional Services works, the ball park charge for thst, and roughly when I can get to the estimate and the work. If they are good with all that I set an appt.

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Golden view 02-16-2019 10:52 AM

What Jaws said. Being honest is the most professional.

buildercn 02-16-2019 12:54 PM

I agree with jaws with the exception that if their budget is too low or cheap you should be telling them and let them know that if they do find someone that is interested in doing it for that amount they may get taken advantage of.

cwatbay 02-16-2019 01:26 PM

Quote:

Originally Posted by buildercn (Post 7478511)
I agree with jaws with the exception that if their budget is too low or cheap you should be telling them and let them know that if they do find someone that is interested in doing it for that amount they may get taken advantage of.


Like you, I agree with the Jaws approach of being honest and upfront about it.

But that is it. No advice beyond that. Quick, to the point. Like breaking off a relationship. Better to get the pain over quickly.

Residential is mainly where the issues are. That's less than 2% of our business. If we do get a commercial job where scope, budget and a host of other issues come up......then it's a small commercial job, like a restaurant, quickie-mart, day care or similar size that is operated by a sole owner. These sole owners treat their business as a second home, that is where the problem is. Basically, they "bought" themselves a job.

Thank you for calling, I understand what you are looking for. Unfortunately, we can't help with your project right now. Again, I appreciate your call. Good bye.

cwatbay 02-16-2019 01:34 PM

Let add another one here: Bad leads from referral sources. In my case it was a site supervisor for commercial projects.

First one, the super gets us into a project for a GC. Seems ok, guy pays us for the initial work. At the end of it, the GC screws us over for more than 2K. In the meantime, the super has quit and apologizes for getting us in with the crook (who we later find that he and his accounts payable person are known for this ...ie: not paying subs)

The super gets in with another GC. Seems ok. Pays us for all the equipment and work with his credit card. All goes good. We have monthly billing for services....he pays ok. The end comes, the GC owes us money....we don't get paid...luckily this time it's only for around $700.00. Both the GC and his wife are lying crooks this time.

Guess what...no more leads for this site super guy. Two strikes one after another...your'e out.

Jaws 02-16-2019 02:39 PM

Quote:

Originally Posted by buildercn (Post 7478511)
I agree with jaws with the exception that if their budget is too low or cheap you should be telling them and let them know that if they do find someone that is interested in doing it for that amount they may get taken advantage of.

I always tell them their budget is too low if it's too low. Whether I want the job or not. By nickel-and-dimed I mean scrutinize over the spreadsheet and ask for alternative cost on this and then excetera excetera. You can tell the type right away and I don't like working for them.

If it was just somebody who's trying to take care of their money and get the best value that comes off different and I don't mind at all. That's rare though.

It's either people who are willing to pay for quality and not dick around or it's people who are worried about every penny, and they are not my clients.

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Matt OHD 02-16-2019 11:44 PM

Holy cow. Same faces, years later.

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Jaws 02-17-2019 12:04 AM

Quote:

Originally Posted by Matt OHD (Post 7478835)
Holy cow. Same faces, years later.

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What you been doing, ho? Building malls yet?

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Matt OHD 02-17-2019 12:08 AM

Jaws! Good to see you my friend. No actual malls. Several strip malls. Alot of gas stations and restaurants though.

How about you? You own Texas yet? Lol

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Jaws 02-17-2019 12:11 AM

Quote:

Originally Posted by Matt OHD (Post 7478857)
Jaws! Good to see you my friend. No actual malls. Several strip malls. Alot of gas stations and restaurants though.

How about you? You own Texas yet? Lol

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Nah. Just building a few shacks and some renovations. Fee boat docks

Still do a little commercial for one client.

Still doing any resi?

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Matt OHD 02-17-2019 12:15 AM

Not much. Pretty much just old clients. Been through alot of changes. Grew to 14 guys, 8-10m a year, and lots of stress. Now I have truly grown to 0 employees and looking at 15ish for this year.

I adopted my sil's 4 kids, had another baby, so now I have a clan of 8. That's my primary focus right now.

I'm building my first 2 hotels this year. I'm excited about those projects just because it's different. Been awhile since I've been excited about construction. https://uploads.tapatalk-cdn.com/201...983b2caf6d.jpg

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Matt OHD 02-17-2019 12:17 AM

How's the family Jaws?

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Jaws 02-17-2019 12:17 AM

**** dude you know what causes them babies right? Lol

Girl I hope? Or 4 boys now?

Good on you for taking on the neices and nephews.

Hotel would be fun!

I hear you. I hadn't got as big as you got, but big enough to start feeling the stress. I've got some good people in place though at this point. Looking forward to growth

Your brother not with you anymore?
Quote:

Originally Posted by Matt OHD (Post 7478861)
Not much. Pretty much just old clients. Been through alot of changes. Grew to 14 guys, 8-10m a year, and lots of stress. Now I have truly grown to 0 employees and looking at 5ish for this year.

I adopted my sil's 4 kids, had another baby, so now I have a clan of 8. That's my primary focus right now.

I'm building my first 2 hotels this year. I'm excited about those projects just because it's different. Been awhile since I've been excited about construction. https://uploads.tapatalk-cdn.com/201...983b2caf6d.jpg

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