Answer Your Damn Phone! - General Discussion - Contractor Talk

Answer Your Damn Phone!

 
Thread Tools Search this Thread Display Modes
Old 05-14-2007, 08:11 PM   #1
Pro
 
Tscarborough's Avatar
 
Trade: Monkey Scratching Cat Herder
Join Date: Feb 2006
Location: Austin
Posts: 6,346
Rewards Points: 1,460

Answer Your Damn Phone!


Background:

A contractor I had never heard of or seen came in on Friday needing concrete pavers. No problem, he picked two colors (pewter and charcoal) from the samples, paid for them and scheduled delivery for today. The first clue that there might be an issue was when he told me he needed the "white" ones first. They were not white, they were concrete gray. "I am color blind", he said in response to my question about that. Still no problem, since he took samples to show his client, right?

Saturday, he sent his guys in to pick up a partial of the delivery so they could get started. Still no problem, but this morning he called and said the pavers they picked up were the wrong color (our fault of course, even though they were the exact ones he picked in person), and his guys brought back the 2 pallets they had picked up. I put his delivery on hold until the issue was resolved, since I am not big on picking up material.

He called me 3 times within a 5 minute span around 3:00PM while I was on a jobsite discussing brick with another client, and of course, I did not answer the phone.

As soon as I got back in my car, I called him, and he was irate, "Answer your Damn phone, I have to get this resolved, I have guys standing around, and I need those pavers today". Riiiigggghhht, that is going to happen.

In the first place, piss poor planning on your part does not constitute an emergency on mine. Secondly, I am not going to hold up my delivery truck while you figure out what you need. Thirdly, I do not answer the phone while I am otherwise occupied, nor would I expect you to do so.

Most importantly, if you give me ****ty attitude, I will refund your money with a smile and recommend another supplier.

Sorry, just a rant and a lesson in how to not deal with your supplier.
Tscarborough is offline  

Warning: The topics covered on this site include activities in which there exists the potential for serious injury or death. ContractorTalk.com DOES NOT guarantee the accuracy or completeness of any information contained on this site. Always use proper safety precaution and reference reliable outside sources before attempting any construction or remodeling task!

   

Advertisement

 

Old 05-14-2007, 08:18 PM   #2
Pro
 
POOLMANinCT's Avatar
 
Trade: Swimming Pool Contractor
Join Date: Oct 2006
Posts: 2,169
Rewards Points: 1,008

Re: Answer Your Damn Phone!


he's color blind and ordering decorative materials? did he have the smarts to label the samples w/ chalk, befoe presenting them?
I bett his customer pointed to the selected color, he threw them on passenger seat & sped off in his truck.... guess he forgot which one ,, and make a 50/50 guess..

Advertisement

__________________
......Less with the jaw & More with the paw.....
POOLMANinCT is offline  
Old 05-14-2007, 08:33 PM   #3
Pro
 
Tscarborough's Avatar
 
Trade: Monkey Scratching Cat Herder
Join Date: Feb 2006
Location: Austin
Posts: 6,346
Rewards Points: 1,460

Re: Answer Your Damn Phone!


I have people trying to match brick over the phone every day, "It is a kind of pinkish red, with some orange, do you have that in stock and how much will that cost me per pallet?"

First, you can not match color over the phone. Second, what the HELL does it matter what a pallet/cube costs, since that has no reference to to anything other than an dollar amount?

Another one I get several times a day is, "Hi, I live at 1408 Dum Bass lane, and my house was built by fly-by-night-contractor in 1986, can you tell me what brick is on my house?"
Tscarborough is offline  
Sponsored Links
Advertisement
 
Old 05-14-2007, 08:49 PM   #4
 
Ted W's Avatar
 
Join Date: Jan 2007
Posts: 291
Rewards Points: 250

Re: Answer Your Damn Phone!


Quote:
...I will refund your money with a smile and and recommend another supplier.
Now why would you want to do that to a fellow supplier?

It's people like that guy why I'm really picky about who I work for, and why I could never work with the general public. I don't have the patience for idiots like that. More power to ya, keeping your cool with jerks like that. You're a stronger man than I.

Last edited by Ted W; 05-14-2007 at 08:54 PM.
Ted W is offline  
Old 05-14-2007, 09:00 PM   #5
Pro
 
Tscarborough's Avatar
 
Trade: Monkey Scratching Cat Herder
Join Date: Feb 2006
Location: Austin
Posts: 6,346
Rewards Points: 1,460

Re: Answer Your Damn Phone!


"Now why would you want to do that to a fellow supplier? "

For a reality check. The other supplier would have scheduled him 4-5 days out, would not have allowed him to pick up material from the delivery ticket, would charge him a hefty restock for the material returned, and would have no one that would accept personal accountability for the order.
Tscarborough is offline  
Old 05-15-2007, 09:23 AM   #6
Pro
 
shelf guy's Avatar
 
Trade: Custom Closets and Shower Doors
Join Date: Mar 2007
Posts: 157
Rewards Points: 150

Re: Answer Your Damn Phone!


that guy sounds like a real dumbass. i hate those types.
shelf guy is offline  
Old 05-15-2007, 06:37 PM   #7
Pro
 
skylands's Avatar
 
Trade: restoration
Join Date: Dec 2005
Location: Catskills
Posts: 189
Rewards Points: 150

Re: Answer Your Damn Phone!


Cell phones are a great thing, but for business reasons, the beeper was a hell of lot better.

It use to be that when I called the lumber yard and asked for my salesman, his secretary would just say that he would call in later and she would give him my message. And she was instructed to not give out his beeper number. (he was most likely sitting accross from her, but that's beside the point). I just knew that it was a dead issue until sometime later.

This new age of "we want and we want it now" is just nuts.
skylands is offline  
Old 05-15-2007, 07:02 PM   #8
Pro
 
Tscarborough's Avatar
 
Trade: Monkey Scratching Cat Herder
Join Date: Feb 2006
Location: Austin
Posts: 6,346
Rewards Points: 1,460

Re: Answer Your Damn Phone!


It was resolved today when the GC came in and picked a color, which I had on his jobsite within an hour. He apologized for the confusion and for his sub. Now the check will bounce.
Tscarborough is offline  
Old 05-15-2007, 07:09 PM   #9
wannabe
 
WNYcarpenter's Avatar
 
Trade: carpentry
Join Date: Mar 2007
Location: Jamestown NY
Posts: 2,283
Rewards Points: 1,000

Re: Answer Your Damn Phone!


I asked or posted something similar....is it monitarily beneficial to keep your doors open to the general public as a supplier? I couldn't imagine our local lumber yard offering installs. From my understanding your first priority is to provide the best quality product from install to material, but you have enough inventory to act as a supplier. Which is more proffitable? Is it worth the hassel dealing with the occasional jerkoff?
WNYcarpenter is offline  
Old 05-15-2007, 07:36 PM   #10
Pro
 
Tscarborough's Avatar
 
Trade: Monkey Scratching Cat Herder
Join Date: Feb 2006
Location: Austin
Posts: 6,346
Rewards Points: 1,460

Re: Answer Your Damn Phone!


So long as the owner understands the dynamics and will back up the sales, dispatch, and counter people when it comes down to telling a customer that we do not want their business, it is not a problem dealing with the whole spectrum of customers.

For a company to do installs and also pretend to be a supplier, it is a hard road. Why would a contractor support his competition?
Tscarborough is offline  
Old 05-15-2007, 07:48 PM   #11
Service & Repairs
 
Magnettica's Avatar
 
Trade: Electrician
Join Date: Dec 2006
Location: Rahway, New Jersey
Posts: 4,001
Rewards Points: 2,002

Re: Answer Your Damn Phone!


Quote:
In the first place, piss poor planning on your part does not constitute an emergency on mine.

Magnettica is offline  
Old 05-15-2007, 07:49 PM   #12
Service & Repairs
 
Magnettica's Avatar
 
Trade: Electrician
Join Date: Dec 2006
Location: Rahway, New Jersey
Posts: 4,001
Rewards Points: 2,002

Re: Answer Your Damn Phone!


Unless, of course, you add an emergency fee.
Magnettica is offline  
Old 05-15-2007, 07:58 PM   #13
Pro
 
Tscarborough's Avatar
 
Trade: Monkey Scratching Cat Herder
Join Date: Feb 2006
Location: Austin
Posts: 6,346
Rewards Points: 1,460

Re: Answer Your Damn Phone!


I have had people ask me that, to which my response is: "Sure, but make the check out to the customers who planned their work out and will have crews standing around waiting because you didn't"
Tscarborough is offline  
Old 05-19-2007, 08:57 PM   #14
Member
 
orionkf's Avatar
 
Trade: Hardscape
Join Date: Apr 2005
Location: IL
Posts: 37
Rewards Points: 25

Re: Answer Your Damn Phone!


Quote:
Originally Posted by Tscarborough View Post

For a company to do installs and also pretend to be a supplier, it is a hard road. Why would a contractor support his competition?
A lot of landscape supply yards are run that way, at least around here.

Advertisement

orionkf is offline  


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Phone Harassment Kent Whitten Off Topic (Non Trade) 31 04-25-2008 06:24 AM
How do you make the subs answer the phone? atlas06 Commercial Construction 67 09-15-2007 07:40 AM
cat5e for phone toastermaker Low Voltage 49 03-22-2007 11:52 PM
Things You Never Knew Your Cell Phone Could Do Tried Them Out Ron The Plumber Off Topic (Non Trade) 19 03-14-2007 03:39 PM

Join Now... It's Fast and FREE!

I am a professional contractor
I am a DIY Homeowner
Drywall Talk is for
PROFESSIONAL CONTRACTORS ONLY!

At DrywallTalk.com we cater exlusivly to professional contractors who make their living as a contractor. Knowing that many homeowners and DIYers are looking for a community to call home, we've created www.DIYChatroom.com DIY Chatroom is full of helpful advices and perfect for DIY homeowners.

Redirecing in 10 seconds
No Thanks
terms of service

Already Have an Account?