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Has Anyone Got Work From Home Advisor

 
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Old 01-24-2014, 01:41 PM   #61
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Re: Has Anyone Got Work From Home Advisor


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Originally Posted by TNTSERVICES View Post
Saying most is a bit presumptuous. There are about 20-30 that actively protest them. Seeing that there are thousands of members most don't even bother to voice there opinion.
Active memebers are estimated to be about 83,000 contractors nationwaide.

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Old 01-24-2014, 01:46 PM   #62
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Re: Has Anyone Got Work From Home Advisor


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Once again, we've been using H/A for a number of years now. I only use them for gutters, nothing else. I'm pleased with the results.

On the other hand, I wasn't very pleased with the results for roofing leads. As a result, I have not used H/A for roof(ing) leads for quite a
while.

I hear other local contractors saying they have not had good luck either.

I believe, some trades do better than others as has been discussed in great detail in previous posts and threads.
Very inyteresting... I'm in Sacramento and several roofing colleagues said the same thing... They have not done well with roofing leads as other trades. I think it's the number of roofing companies in the area. There about 48 listed roofing companies in a city of 576,000.

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Old 01-24-2014, 02:38 PM   #63
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Re: Has Anyone Got Work From Home Advisor


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I think what it boils down to is some people have had bad experiences, and we all know that the people who have bad experiences are 10x more likely to speak up than those who have had good ones.

I myself haven't had great experiences with them, I don't care to pay the same price for a lead that I know 10 others are paying for, its a bit high. To say that you won't make any money there and its a sham is a bit much though. They wouldn't be around today if people didn't find some sort of value in their system. That being said, they also had a need to rebrand themselves (unsuccessfully IMO) because they burned so many bridges with contractors in the past.
I have questioned nearly 80 leads in the past two years about how many contractor profiles were given to them upon placing a Home Advisor request. None of the 80 customers said that they have received more than 3. At times, i was the only one matched to their request. Bare in mind that not all members have their standard schedule "on" at the same time. Many have switched their status to a "busy" schedule. Thus, those under a busy status either don't receive leads or receive a select few that they have chosen to.

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Old 01-24-2014, 02:44 PM   #64
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Re: Has Anyone Got Work From Home Advisor


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Originally Posted by Roofcheck View Post
Naysayers,
If you think they give the lead out to more than three call in a request and see for yourself. Before you naysayers don't want to spend the time, think of it like this, your time is about as good spent there then it is on this post talking about something you really don't know anything about.

We tested it recently just to decide of we were going to sign back up, I wanted to see who the competition is- as it is not just those that have a listing/ rating.
We put int in for gutters, got two calls from people from many islands away with terrible broken English. And if those broken English speaking annoying people intimidate you and your highway to leads then hide right here.
Well said! No reasonable contractor should be intimated by competing with three or less leads per request... You have to remember that not all three contractors are readily available at once to interept that lead. Some might have their hands full, allowing you to be heard first and land an appointment. Other times, contractors do'nt show up to the scheduled appointment... This allows you the opportunity to sell your services.

All in all, there are plenty of opportunities to process incoming leads. Just show enthusiasm and don't sound like a "deadbeat" over the phone.

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Old 01-24-2014, 02:48 PM   #65
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Re: Has Anyone Got Work From Home Advisor


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What I heard though that concerns me is that they don't run the same background checks on employees the way they do on contractors so I might be risking giving my vitals to a felon?? There have been multiple BBB reports on this regarding new members....
They do have a very rigorous backgorund check... A General Contractor friend of mine was denied in California because he owed 5,000 in state taxes. So go figure.

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Old 01-24-2014, 02:54 PM   #66
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Re: Has Anyone Got Work From Home Advisor


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Originally Posted by jackmd1 View Post
Active memebers are estimated to be about 83,000 contractors nationwaide.

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You need to read the thread and the context of my post. The subject is CT and how many members it has in relation to the number of members who have complained about HA. Not how many contractors are members of HA.
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You ask for your money frequently, and you collect it quickly, else you stop working immediately.
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Old 01-24-2014, 02:55 PM   #67
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Re: Has Anyone Got Work From Home Advisor


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Originally Posted by Clean Image Orl View Post
My concern with Home Advisor, Is damaging, lowering your current website rankings. Reading reports that when they list you in directories, they use an 800 number, and that google frowns on multiple numbers for company directories.

Does anyone have any knowledge on this subject?

Thanks, Carl

Hi Carl,

This is very untrue, friend. When you join the membership program of 29.99/month, your own local business number is listed. Nothing else! I've been with HA for 3.5 years . They gave me a toll free number because i had multiple geographic areas. I joined the membership program 4 days ago, and everytime i check a live directory, my local business number is listed.

By the way, or those who are eager to inquire about the efficacy of the live directory, it works. In 3 days, i have received 4 calls. I converted 2 of the 4 into sales. I asked each and every one of the 4 calls how they found me, they said it a combination of 1800 Contractor and HA. I was never charged for any of the 4 leads.

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Old 01-24-2014, 08:46 PM   #68
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Re: Has Anyone Got Work From Home Advisor


[QUOTE=TNTSERVICES;1762452]They give you what they give you. They promise to give you leads that have been organized and qualified. It's up to you to make the sale. ROI is up to you and no one else. A website and an LGS do the same thing, bring you leads. It's up to you and your sales staff to get a good ROI.

Qualified? I don't think so.I had 17 leads from them without ever being able to meet a HO.At a cost of over $1000.I had people pissed at me for calling them saying they never heard of HA.I had people telling me their kids filled out the form while they were not present.I had people that were out of state.Lots of tire kickers.I think I got 3 credits from 17 leads .How is this QUALIFIED? I'm glad they work for you but it sure was not the case for me and 1000's of others.
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Old 01-24-2014, 09:28 PM   #69
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Re: Has Anyone Got Work From Home Advisor


[QUOTE=mako1;1940519]
Quote:
Originally Posted by TNTSERVICES View Post
They give you what they give you. They promise to give you leads that have been organized and qualified. It's up to you to make the sale. ROI is up to you and no one else. A website and an LGS do the same thing, bring you leads. It's up to you and your sales staff to get a good ROI.

Qualified? I don't think so.I had 17 leads from them without ever being able to meet a HO.At a cost of over $1000.I had people pissed at me for calling them saying they never heard of HA.I had people telling me their kids filled out the form while they were not present.I had people that were out of state.Lots of tire kickers.I think I got 3 credits from 17 leads .How is this QUALIFIED? I'm glad they work for you but it sure was not the case for me and 1000's of others.
Do you even know the definition of qualified? They ask many questions pertaining to their identity and scope of work.

I have never had anyone tell me that they didn't know what HA was or had their kids fill it out. Makes no sense and is completely implausible. How would a kid fill out the request? Better yet, why would they do that?

Tire kickers are part of any marketing strategy, and they do a pretty good job of weeding them out. But there is a section that tells you what stage of the process they are in and guess what, one is planning and budgeting.

I get several calls from first time customers through referral or online are "tire kickers" trying to determine budgets and who they want to go with. They don't promise HOT or even warm leads, just people who are interested in your services.

I also find it hysterical that you really want us to believe that you are stupid enough to keep paying for bad leads? You really paid out over a grand on bogus leads? I doubt it. You cannot be that stupid.

So there has to be another explanation. That explanation would be that you didn't know what you were doing. You didn't contact them right away, you didn't know how to get your foot in the door and you didn't know how to sell your value. And even if what you say is true, you have to ask yourself why all of those people would make up such bogus excuses to get you to leave them alone.
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Quote:
Originally Posted by CarpenterSFO View Post
You ask for your money frequently, and you collect it quickly, else you stop working immediately.
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Old 01-24-2014, 09:58 PM   #70
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Re: Has Anyone Got Work From Home Advisor


I don't know your definition of qualified but mine does not include bogus phone numbers and email addresses.If your only purpose on this forum is to degrade people and call them stupid I suggest that you get a life or find a real job.You apparently spend more time here than you do in construction.
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Old 01-24-2014, 10:45 PM   #71
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Re: Has Anyone Got Work From Home Advisor


I'm sure I've been on this thread or one similar. It worked very well for me, but I responded quickly, had great reviews (one bad one) that they wouldn't remove even after I sued the customer and won.

Different, but the same- BBB kicks it out when it goes to court I think HA should as well.

I had a couple bs leads but not many and the ones I did get I was credited.

They listed my number until I stopped using them, now it's another number.

What I think is and has worked for TNT in the last respect is he continues the service. Cancel and see how fast that number changes- whatever new online marketing avenue you take- be sure to rank above their organic or your number will not be found.

Would I use them again? If I moved to a new area and had no website maybe, but a landing page and properly worked Adwords would be less money and would be yours to keep for less money. So the answer is no.
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Old 01-24-2014, 10:55 PM   #72
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Re: Has Anyone Got Work From Home Advisor


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Originally Posted by mako1 View Post
I don't know your definition of qualified but mine does not include bogus phone numbers and email addresses.If your only purpose on this forum is to degrade people and call them stupid I suggest that you get a life or find a real job.You apparently spend more time here than you do in construction.
LOL...did I call you stupid? Nope. I said that I cannot believe that you would be that stupid. There is a huge difference.

But sense you asked qualify does not mean investigate. They cannot, and no one is going to, make sure that every number is working and that every e-mail address works, but ANY time that I had that happen I got a credit. And when I called they would try the numbers and e-mail address right then and there. If there was no conclusion they got back to me and most of the time they either found a working number or gave me a credit.

And I haven't posted much in a few weeks, but if it makes you feel better to try and insult me on matters that you are completely ignorant on, then go right ahead.

I have a life, I have a real job and I also have plenty of time to come on here and discuss many topics, some of which I do just tell it like it is, but most I do little more than add information, discuss my experience or offer encouragement. In fact I had a PM today from a fellow CT member asking for some advice and input on a topic I had posted on.

I can do all of this and still be successful at business and life, the fact that you don't think I can says a lot about your ability to see past your world and limitations, not mine.
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Quote:
Originally Posted by CarpenterSFO View Post
You ask for your money frequently, and you collect it quickly, else you stop working immediately.
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Old 01-24-2014, 10:58 PM   #73
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Re: Has Anyone Got Work From Home Advisor


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Originally Posted by Roofcheck View Post
I'm sure I've been on this thread or one similar. It worked very well for me, but I responded quickly, had great reviews (one bad one) that they wouldn't remove even after I sued the customer and won.

Different, but the same- BBB kicks it out when it goes to court I think HA should as well.

I had a couple bs leads but not many and the ones I did get I was credited.

They listed my number until I stopped using them, now it's another number.

What I think is and has worked for TNT in the last respect is he continues the service. Cancel and see how fast that number changes- whatever new online marketing avenue you take- be sure to rank above their organic or your number will not be found.

Would I use them again? If I moved to a new area and had no website maybe, but a landing page and properly worked Adwords would be less money and would be yours to keep for less money. So the answer is no.
They have no way of changing my numbers. I have claimed all of my listings. If I did cancel my account they would have to create new listings and any credible listing site does not allow double listings. I also keep close tabs on my information and long ago canceled my Exact Match service, which is where the listing business comes from. That was the time that I claimed all of my listings (including the ones that they created).

But if you want to experiment I am game. I can cancel my account next week and we can all see what happens. Any one game?
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Quote:
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You ask for your money frequently, and you collect it quickly, else you stop working immediately.
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Old 01-24-2014, 11:03 PM   #74
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Re: Has Anyone Got Work From Home Advisor


Hey Guys.... Just curious.... I don't have a need for SM/HA......

but, everyone's experience with them (billing and credits) seems diametrically opposit in a lot of cases.

They are Denver based, but do your "credit request calls etc) go thru local offices or a central facility.

Just wondering if the very varying experience might be to local office operations.

TIA
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Old 01-25-2014, 01:20 AM   #75
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Re: Has Anyone Got Work From Home Advisor


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Originally Posted by MTN REMODEL LLC View Post
Hey Guys.... Just curious.... I don't have a need for SM/HA......

but, everyone's experience with them (billing and credits) seems diametrically opposit in a lot of cases.

They are Denver based, but do your "credit request calls etc) go thru local offices or a central facility.

Just wondering if the very varying experience might be to local office operations.

TIA
Look at patterns.

The vast majority who claim to have issues with credits also have issues with not landing leads, saying they are bogus leads and making up all kinds of excuses.

I think it has more to do with the individual rather than a call center. But I am pretty sure I called the number on their site.
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Quote:
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You ask for your money frequently, and you collect it quickly, else you stop working immediately.
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Old 01-27-2014, 04:06 PM   #76
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Re: Has Anyone Got Work From Home Advisor


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Originally Posted by MTN REMODEL LLC View Post
Hey Guys.... Just curious.... I don't have a need for SM/HA......

but, everyone's experience with them (billing and credits) seems diametrically opposit in a lot of cases.

They are Denver based, but do your "credit request calls etc) go thru local offices or a central facility.

Just wondering if the very varying experience might be to local office operations.

TIA
Our entire customer service facility is here in Denver. The lead replacement requests are called out on here by one of our teams. We only have customer service representatives across the country to field incoming homeowner calls to ensure we are available for different time zones.

Let me know if you have any other questions.
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Old 01-27-2014, 04:39 PM   #77
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Re: Has Anyone Got Work From Home Advisor


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Our entire customer service facility is here in Denver. The lead replacement requests are called out on here by one of our teams. We only have customer service representatives across the country to field incoming homeowner calls to ensure we are available for different time zones.

Let me know if you have any other questions.
Thanks.... I appreciate a clean honest answer..... and by the way....


GO BRONCOS!!

Best

Peter
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Old 01-27-2014, 04:51 PM   #78
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Re: Has Anyone Got Work From Home Advisor


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Thanks.... I appreciate a clean honest answer..... and by the way....


GO BRONCOS!!

Best

Peter
You're welcome!

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Old 01-27-2014, 07:21 PM   #79
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Re: Has Anyone Got Work From Home Advisor


I've been using them for years. Never had any major complaints. I've done several lead refund requests and most worked out. It has to be for an actual reason. Apparently there are a lot of whiny people who probably try to get refunds constantly.

If I remember correctly they don't have a term obligation and you can cancel anytime. That's all I have to know before I try out a marketing avenue. Try it and see for yourself.

For me it has been ok. I only use them for a few less requested categories and therefore don't get a ton of calls from them, but it has all seemed pretty legit to me. That is a good way to give it a shot, just do one category and try it out.

I think a lot of the bad talk(not all, I'm sure some people have legitimate complaints) is from people who have not worked as a salesman. I have. I was one for a little over a year and worked mostly in house leads where the customer had called us. The leads I get from Home Advisor are about what I expect having been a salesman and knowing how leads work. The only difference is that sometimes someone beat you to the punch. Response time matters.

Also, I recommend against doing "exact match". With "exact match" they try to get you leads where you were specifically selected and are the only one to get the lead and charge you 50% more. It seems like a good deal as opposed to the lead going to 3 people. The problem is that they own a few hundred domains and will post your business info all over the internet using their telephone number. They may even enter you onto local maps on search engines. This is not what you want, unless you will never have any online presence. You want your name, address, and phone number to be identical on all web sites for optimal SEO. They don't tell you this up front when telling you about "exact match" and it really chapped me off when I found out.
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Old 02-05-2014, 02:05 PM   #80
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Re: Has Anyone Got Work From Home Advisor


Here is a quick scope from the month of January.

24 Total Leads average $25.00(between 16 and 31 bucks a pop)
So $500 dollars(assuming I am credited back on most the ones that are antisocial)

6 leads I could not contact the customer. 1 Disconnected number, 5 a few messages and e-mails and I will follow up again.

11 leads are either not ready for my stage of their project, not ready to proceed within a couple weeks(I look for quick turnaround), or our schedules have not meshed to have a site visit to date.

3 Leads are currently on my schedule in the next 24 hours for site visits.

3 Leads I have already put in bids, one at $2,883, one at $1,206, and one at $18,245.

1 Job already completed at $600 cash, my own labor for about 3 and a half hours of work.

So, my leads are paid for on the cash job, plus 100 bucks which gives me about $25 an hour(half an hour for our initial meet which happened to be around the corner from another job) on labor cost and the homeowner supplied all material. If I land any of my bid on jobs or the next three I will be visiting, I will already be ahead of my break even. Lets say I link up with just 50% of the other customers that I am waiting to see, that adds another 6 to that. I average between 30-40% close rate, so lets say I land 3 of these jobs. I will have made quite a profit at the end of the months expenses.

On top of that, one of the estimates(which is almost sealed already) also have me looking at her sons home and her sisters condo. The job I already completed has 7 other houses on the same cul-de-sac with the same issues as it was a cookie cutter construction process. That is an extra 9 leads coming from the Home Advisor base, which averages another 3 jobs for me.

My only dilemma, I have yet to receive any credit for the customers I could not contact. If we take that $150 off the table in the long run and reinvest that on 6 customers I reach out to and close 30%, thats another 2 jobs.

So if at the end of analyzing this month(which may not be for another 30-120 days), if it nets me 10 jobs at $500, I am very satisfied with the service, even if they were ALL smaller 600-900 jobs. That would pay myself 300-500 for a days work, profit, which means all my bills are paid and I can treat myself to a good night out when I get the chance. And this is before any other marketing avenue.

Now, mind you, January is typically a very slow month at people recover from the holiday spending, but the extreme cold has drastically helped this year. I will keep posted for February and moving forward so long as this thread is active.

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