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#1 |
Pro
Trade: General Remodeling
Join Date: Jun 2013
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****ty Floor...
So we are installing a pre finished floor for a buddy. He purchased it from Lumber Liquidators.
3/4" x 5" pre finished oak. LL calls it "Rustic" which I think is their out for ****ty milling tolerances. Doesn't look a bit like a rustic floor, what say you guys? The guys couldn't get it to go together well and finally figured out the boards ranged in width from 5" to 4 7/8" and lots of boards in any given box are tapered as well. The response from LL has been anything but good so far. Pretty much "We can send the flooring in for testing Wednesday to see if it meets specs. If it does, you can return any floor that hasn't been installed since it's been purchased in the last 30 days" She went on to explain that the rustic boards have slight imperfections in milling. If a 3' long board that's 5" on one end and 4 15/16" is considered "slight imperfection" well then I don't know what to do... I'm hoping this goes better than I think it's going to but I'm not very hopefully at this point. I hate legal bull ****... |
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#2 |
John the Builder
Trade: Carpenter/Builder Professional Painter
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Re: ****ty Floor...
they do have a well earned reputation for....THAT
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#3 |
Pro
Trade: Home Beautification
Join Date: Nov 2014
Location: NorCal
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Re: ****ty Floor...
LL has one of the nicest showrooms and is a great place to send people to decide on a flooring. They also have one of the worst warranty reputations, which follows the fact that most everything needs to be warrantied.
You may pay twice as much for a quality floor, but it is 3 times the savings long term when the floor is still functional. |
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#4 |
Hack
Trade: Carpenter
Join Date: Jan 2012
Location: Kamloops, B.C.
Posts: 2,604
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Re: ****ty Floor...
Damn... LL strikes again.
I've never heard anything great about their product or their warranties. Good luck man... That'd drive me nuts. Sent from my SM-G530W using Tapatalk
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#5 |
Pro
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Re: ****ty Floor...
I wouldn't buy anything tnere.
Live and learn, I just hope you're getting paid, and this isn't a freebee. |
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#6 |
Pro
Trade: I'll do that for 500 bucks.
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Location: Oregon
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Re: ****ty Floor...
I've done one LL bamboo floor. It was actually pretty decent stuff as far as installation goes.
Of course, I'm not a floor guy, so take it with a bit of salt. Sent from my SM-N950U using Tapatalk
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#7 |
Pro
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Re: ****ty Floor...
Not a big deal they just forgot to give you the 2 gallon bucket of matching wood filler.
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#8 | |
Pro
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Re: ****ty Floor...Quote:
My Dad said the same thing. I just didn’t know it. That’s more his side of the business. I mean I had an agreement with my buddy but I hate the idea of him paying us for this crap. I have personally donated all my time regarding managing the project as well as dealing with this crap. The guys will need to get paid though... |
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#9 |
GC/carpenter
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Re: ****ty Floor...
Even if it fit perfectly, that's some ugly flooring.
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#10 |
Pro
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Re: ****ty Floor... |
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#11 |
Pro
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Re: ****ty Floor...
So how far did you get before stopping and conferring with the customer? Are you continuing forward, or ripping it out and putting a decent quality flooring down?
What kind of stapler/nailer is this being installed with? Are they setting correctly? Are your guys pre-smacking the wood into place before firing the nailer? |
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#12 | |
Focusing on solutions.
![]() Trade: hardwood floor contractor & so much more
Join Date: Dec 2009
Location: Missouri
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Re: ****ty Floor...Quote:
If the tolerance on the widths aren't good, then how it's nailed isn't going to make it better. There's a reason I don't do LL flooring, it's crap. Sorry your guys are going through this. |
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#13 |
Focusing on solutions.
![]() Trade: hardwood floor contractor & so much more
Join Date: Dec 2009
Location: Missouri
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Re: ****ty Floor...
What percentage of the planks has poor tolerances? We've had floors that had a small # of crap planks & we just sorted them out as we noticed them.
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#14 |
Box Builder
Trade: Pretty much anything with wood and some metals
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Re: ****ty Floor...
That flooring doesn’t look new. I’ve always figured LL was complete shaite
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#15 |
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Re: ****ty Floor... |
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#16 |
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Re: ****ty Floor...
This sounds like a prime case of you get what you pay for it was cheap for a reason
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#17 | |
Pro
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Re: ****ty Floor...Quote:
What we are doing from here is going to depend on how LL handles it. He can return all the floor that's not down since it's within 30 days regardless of if it meets their specs if/when they test it. It's being installed with a Primatech 16ga nailer. They are setting it correctly. In case you can't see from the pictures, you have two boards adjacent to each other of obvious different widths. Yes, they knock the boards into place before nailing. |
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#18 | |
Pro
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Re: ****ty Floor...Quote:
This is the job I called and talked to you about in case you weren't aware. |
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#19 | |
John the Builder
Trade: Carpenter/Builder Professional Painter
Join Date: Sep 2012
Location: Oxford, MI
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Re: ****ty Floor...Quote:
Its just a given.
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All my Life loving Hippie friends turned into soul-sucking Conservatives - or died. Same difference. "Mornin' ladies, my goodness don't you look happy. Must be cuttin' somebody up pretty good." - Andy Griffiths |
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#20 |
Pro
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Join Date: Jun 2013
Location: Virginia
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Re: ****ty Floor...
But when you can't just grab and go it takes so much longer. If we have to sort through planks by width or something silly...
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