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Old 01-15-2009, 08:50 PM   #1
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ge water heater warranty
Has anyone had any dealings regarding ge water heater warranties?

I have a customer who's 6 1/2 year old water heater failed (tank). It is a 40 gal GE gas heater w/ a 9 year tank warranty. It was purchased at HD and installed by an HD sub.

Is it an HD issue or a GE issue? I would like to steer them in the right direction.

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Old 01-15-2009, 08:52 PM   #2
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Contact GE they will tell them who to contact in your local area.
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Old 01-15-2009, 10:03 PM   #3
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Originally Posted by ron the plumber View Post
contact ge they will tell them who to contact in your local area.
yeap
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Old 01-16-2009, 07:46 PM   #4
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GE warranty
two weeks ago customer had is gas fired water leaking at the tank.Call GE and got a file number,, they need model and serial number. Got the file number and went to Home depot . This was a 12 year one and it was installed 6 years ago.. They replaced it with a new one no charge. IM in ontario canada... Chris.....
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Old 01-16-2009, 07:55 PM   #5
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I think they just fired 4000 people today, so good luck getting any warranty out of them.
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Old 01-27-2009, 03:54 PM   #6
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I had this happen to me too. Installed a 40 gallon GE from HD. Two days later it was leaking. I called GE (whatever number it said on the heater itself) and told them about it. At first, they tried to get me to do it!! I said no, you guys need to honor your warranty of "free labor and replacement." They said, oh yea OK. So, they sent someone out and they did it (2 days later). What a pain in the arse that was...
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Old 01-27-2009, 04:51 PM   #7
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GE "Flame Guard" WHs from big box are notorious for failures....google it and see....
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Old 01-27-2009, 06:30 PM   #8
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I know, that's the last time I am going to buy one from HD...
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