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09-26-2006, 07:06 AM
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#1
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Professional Painter
Trade:
Owner/Operator
Join Date: May 2006
Location: Serving CT & RI
Posts: 1,306
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References from customers
Hey all...just wondering what you have previous customers give you for references....written? verbal?....
I'm finally getting around to it and didnt know if I should have them fill something out or simply agree to a phone call from random customers...
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09-26-2006, 07:20 AM
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#2
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MODERATOR
Trade:
Paperhanger/Painter
Join Date: Oct 2003
Location: St. Louis, MO
Posts: 6,317
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Ask them to write up a little something, it looks better, and can be used in press or on a website. Also ask if they mind if prospective customers call them, never assume. And make sure they are nice and chatty if you want them to impress prospects. If they are quiet and reserved, they won't help you out at all. I don't just hand out these references, only when specifically asked for. I have basic references in a hand-out at the estimate, but not with phone numbers. If they ask for more, then they get the ones with phone #.
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09-26-2006, 08:25 AM
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#3
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Pro
Trade:
General Contractor
Join Date: Sep 2006
Location: MA
Posts: 108
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I agree with PWG, this is what we do. Also, you want to rotate your references so your not using the same ones all the time. 
I'm not sure why PWG wants to stop me.  Did I do something wrong 
__________________
Peladu's responses are refreshing after a long day at work. If votes count, I vote to give him a little space to practice his art. This space can be in a dark basement so long as he has access to the internet. - Dougchips
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09-26-2006, 10:04 AM
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#4
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MODERATOR
Trade:
Paperhanger/Painter
Join Date: Oct 2003
Location: St. Louis, MO
Posts: 6,317
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Quote:
Originally Posted by Hammatime
I'm not sure why PWG wants to stop me. Did I do something wrong |
No, don't want you to stop. But I do want you to wear the pants and do the dance.
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09-26-2006, 10:15 AM
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#5
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Pro
Trade:
Painting Contractor
Join Date: Dec 2004
Location: Toronto
Posts: 1,825
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Our completion form has space for comments and then we add them as they come in to our website.
So far we have about 5 web pages worth and we keep adding.
http://www.ecopainting.ca/testimonials.html
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09-26-2006, 04:52 PM
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#6
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...jammin
Trade:
Rock Disciple
Join Date: Jun 2005
Location: Cape Cod, Massachusetts
Posts: 5,225
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Quote:
Originally Posted by ProWallGuy
No, don't want you to stop. But I do want you to wear the pants and do the dance.
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Hammatime's Video
ProWallGuy's Video
__________________
Signature Quote
Quote:
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Originally Posted by ModernStyle
I have never used this crap before and I pray to the paint gods that I never have to use it again, I would rather use Behr
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09-26-2006, 04:54 PM
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#7
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...jammin
Trade:
Rock Disciple
Join Date: Jun 2005
Location: Cape Cod, Massachusetts
Posts: 5,225
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Quote:
Originally Posted by ProWallGuy
Ask them to write up a little something, it looks better, and can be used in press or on a website. Also ask if they mind if prospective customers call them, never assume.
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I have to agree
__________________
Signature Quote
Quote:
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Originally Posted by ModernStyle
I have never used this crap before and I pray to the paint gods that I never have to use it again, I would rather use Behr
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09-26-2006, 05:22 PM
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#8
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Pro
Trade:
General Contractor
Join Date: Sep 2006
Location: MA
Posts: 108
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PWG you can really "break it down"!  Time.
__________________
Peladu's responses are refreshing after a long day at work. If votes count, I vote to give him a little space to practice his art. This space can be in a dark basement so long as he has access to the internet. - Dougchips
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09-27-2006, 02:20 AM
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#9
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Moderator
Trade:
GC - Remodeling Specialists
Join Date: Jul 2006
Location: Arkansas
Posts: 4,467
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Quote:
Originally Posted by slickshift
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zomg, PWG is a Chronically Arrhythmic Caucasian. 
__________________
"My clients’ wishes are the center of my attention." -- David Guido, a contractor in Woodstock, N.Y.
New York Times, July 20, 2006
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09-27-2006, 06:02 AM
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#10
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Pro
Trade:
Painting & Pressure Cleaning
Join Date: Jan 2005
Location: Central Florida
Posts: 187
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Customer Satisfaction Survey
PaintGuy26,
At the completion of each job I hand over my Customer Satisfaction Survey and a self addressed stamped envelope. I ask the following questions:
Was my proposal clear and detailed enough?
Was the work done as agreed?
Was the work finished on schedule?
Was the work done in a neat and orderly manner?
Was I courteous and polite?
Are you pleased with the quality of the project?
Will you be calling me for future projects?
May I add you to my customer referral list?
Will you recommend me to your family and friends?
(These questions are answered by circling a YES or NO)
I also include:
Please tell me where I need improvement.
Please share any compliments.
Upon receiving the completed survery from the customer I will take their compliments reply and add it to my Written Testimonials.
Combined, these two pieces display quite the sparkle!
And of course I always have phone numbers on hand in case they request them and addresses should they decide they want to inspect my work.
Hope this helps.
Tom Rohland, Jr.
Ranger Painting & Pressure Cleaning, Inc.
Lake Mary, Florida
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09-27-2006, 06:22 AM
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#11
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Professional Painter
Trade:
Owner/Operator
Join Date: May 2006
Location: Serving CT & RI
Posts: 1,306
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Thanks for the answers fella's.....minus the "hammer" picture!!! LOL
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