References

HUDSONVALLEYEXT

What % of your guys customers this year asked for references...???


We had 2 people of 356 completed jobs ask for references...I have been trying the figure that one out all year long...

Ed the Roofer

I know this is the painting section, but I force feed my reference list by having a recent 75 jobs list with names, addresses, town, shingle style and color in both, my pre-appointment package and included in my presentation package.

Plus, in the presentation package, their is a longer spread-sheet with over 2,000 references all categorized by town and alphabettically by street name with all of the other particulars too.

Unless I bring it to their attention, they may not consider asking the other contractors for theirs either, so why leave it to chance and a simple minded selection process.

Ed

Celtic

Does anyone list as a reference a job that didn't go so well - for whatever reason: customer was slow/no pay; contractor damaged items, etc?

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MakDeco

I had only one this year, usually do not get many. I am at 90% referrals from current jobs this year so most people are friends or family of current customers.

All tho that can be a blessing and maybe not sometimes.

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MAK Deco

GPI

All our customers info are confidential. We sell our projects, not our previous customers.
May give you something to think about.
Because we have a long report with Service Magic, we have a long list of satisfied customers, with no names attached to ratings theyve given.
Another thing to consider.

dougchips

Very few people ever ask for them and most people do not call them. If they ask for them or call them I failed to earn their trust. <--If they call them I get the job!

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To get the best replacement windows, or sun rooms contact the replacement windows experts at FHI Vinyl Window Company.

Chris Johnson

about 1/2 ask for references, out of that less then 10% actually follow up on them. I call and check with previous customers/contractors if I may use them as a reference and follow up down the road and most times no one has ever called them

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Chris

dougchips

Funny you should mention this, I generally tell the people on the DIY sites to ask for references for jobs that did not go that well. This allows a client the opportunity to see how well a business overcomes material or labor issues.

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To get the best replacement windows, or sun rooms contact the replacement windows experts at FHI Vinyl Window Company.

bigchaz

I prefer to keep my customers private and therefore no references. I let the pictures and my sales presentation doing the talking

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Charlie Soden
Apex DeckSavers
"New life for old wood"
Deck cleaning and staining Wake County