Bad Granite Counter Installation - Help Please!

 
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Old 02-28-2012, 11:03 PM   #1
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Bad Granite Counter Installation - Help Please!


Hey guys,
My parents recently bought a brand new house. They upgraded to granite counters in the bathroom and kitchen. When they went for a walk through, the show home had seamless granite countertops. They looked great! I came along and was impressed with the quality. However, what they were shown and what they received were two different stories. The granite in the kitchen has a seam in it which is fine, BUT look at the veins and the colour difference. The veins run the opposite direction, and the colours don't match. It looks horrible. I'm not a granite installer, but I've done enough kitchens to know that if they have cut this and dropped it the other way the veins would have lined up at the least.

This was the last home the builder was doing for the developer. It seems like they didn't care about the job too much.

I'm not a granite pro and hope some of you guys might have some experience dealing with this kind of issue. We're going to mediation next week and I could use any ammunition I can get.

Any help or advise with what to say during mediation would be great. Is it just me and my father or is this unacceptable?
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Old 02-28-2012, 11:08 PM   #2
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Re: Bad Granite Counter Installation - Help Please!


I can't see your issue...

But welcome to the world of tract building....

We were paid by the hour with no limit to finish the models...

after that it was all piece work...when it was done it was perfect...

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Old 02-28-2012, 11:18 PM   #3
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Re: Bad Granite Counter Installation - Help Please!


So Griz,
They asked you to take your time building the show home, but then rush rush rush for the rest?
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Last edited by coveinspiration; 02-28-2012 at 11:23 PM.
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Old 02-28-2012, 11:18 PM   #4
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Re: Bad Granite Counter Installation - Help Please!


That is a pretty amateur looking install. I see what your saying. It sticks out like a sore thumb. Looks like cheap granite. I havent seen stone which was that directional in a long time. Seems like all we are installing is brown and black.
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Old 02-28-2012, 11:59 PM   #5
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Re: Bad Granite Counter Installation - Help Please!


The color is unacceptable but the direction of the veining is sometimes unavoidable depending on the layout. How long are each side of this L shape? Those tops appear to be cheap Chinese blanks that are typically cut on site. More pictures would help.
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Old 02-29-2012, 05:28 AM   #6
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Re: Bad Granite Counter Installation - Help Please!


First off, you've got no choice on reaction unless you want a lot more joints so you need to dry your tears over that and you should have pony'd up for silestone if you dont like joints. second...what's the.

And yes, what griz said is correct. We're all in the business of making a customer satasfied when we deliver a product or service to them within industry standards.
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Old 02-29-2012, 05:46 AM   #7
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Re: Bad Granite Counter Installation - Help Please!


Looks like two different slabs were used, how long is the top? If you find out who did the top they might change it out, more than likely you'll have to go through the builder and it'll be a while before you can get them to cave
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Old 02-29-2012, 05:57 AM   #8
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Re: Bad Granite Counter Installation - Help Please!


It looks like they matched 2 Granite slab's from different lot's which will cause that variation... When Granite is sliced, they keep Granite slab's in lot's, so they're more uniform and identical to each other, color and shade wise. With that said, in cheaper Granite group, these variations occur in Granite slab with lots of movement, so if the Granite came from the same slab, it will have a variation in vein, but not the shade.

By looking at your pictures, you're right and you have legitimate concerns, because just looking at this pictures, it looks like it was made from 2 different slabs from different lot's. I know you will probably hear them say no two slabs are alike... true, but not with this much variation in shade or color.

Good luck, I hope your parents will get that resolved.
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Old 02-29-2012, 07:09 AM   #9
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Re: Bad Granite Counter Installation - Help Please!


Another Key factor in the countertop industry is that you have to specifically note that they will lay out the slab or quartz etc... so that any flaw be hidden or cut off and that grain lines match and flow. Otherwise, they will fabricate like a production house It's the same with cabinets, you either buy stock or go with custom cabinets where all the wood grain matches and raised panels are layed out as such.
Not that I agree with the top company, but they will probably fight that angle...
Good Luck
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Old 02-29-2012, 07:18 AM   #10
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Re: Bad Granite Counter Installation - Help Please!


Quote:
Originally Posted by Tech Dawg
Another Key factor in the countertop industry is that you have to specifically note that they will lay out the slab or quartz etc... so that any flaw be hidden or cut off and that grain lines match and flow. Otherwise, they will fabricate like a production house It's the same with cabinets, you either buy stock or go with custom cabinets where all the wood grain matches and raised panels are layed out as such.
Not that I agree with the top company, but they will probably fight that angle...
Good Luck
We usually get to pick where we want the seams. My granite touting ambres do seams bueno...
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Old 02-29-2012, 07:22 AM   #11
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Re: Bad Granite Counter Installation - Help Please!


coveinspiration,

Two things... if your kitchen is the same as the model, and the model was seamless, that means that the top size allows for a one piece with no seam. That was what was represented in the sale, and what you expected. The only reason not to do it that way, was to save the builder money at your expense.

Second, at the minimum, with that type of grain and color, this should have been a miter install into the corner so the grain would meet, not butt (below is an example with that type of grain). It would not have helped the color variation (which Greg24 is right on), but it would have taken some of the contrast out versus a butt joint. It is one of the reasons miters exist. My guess is they were using leftovers and hoping you wouldn't say anything.

Granite can be butt-seamed the way yours was, but not with the type of grain and color of the top you chose... that is typically done when the field grain and color is more consistent and granular so orientation doesn't matter as much.

What type of layout do you have? L, U, G or island, and what are the outside measurements of the wall?




vs.

http://www.contractortalk.com/attach...please-062.jpg

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Old 02-29-2012, 07:28 AM   #12
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Re: Bad Granite Counter Installation - Help Please!


Quote:
Originally Posted by coveinspiration View Post
So Griz,
They asked you to take your time building the show home, but then rush rush rush for the rest?
Yes.
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Old 02-29-2012, 09:35 AM   #13
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Re: Bad Granite Counter Installation - Help Please!


Hey guys,
Thanks to everyone for all the responses. I really appreciate all the info.

I found another picture of the kitchen from a distance. You'll be able to see the corner in question where the paper towel is sitting. As for exact measurements I'll ask my father to measure.

I also included a shot of the cut they used in the bathroom. There's a huge vein running through the left side of the counter. Stands out terribly as well. The kitchen is the bigger problem.
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Old 02-29-2012, 09:37 AM   #14
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Re: Bad Granite Counter Installation - Help Please!


Hey Kap,
Thanks for the response. I added a photo from a distance to show the over all look. The kitchen is an L shape with an island in the middle. I'll try and get exact measurements today.
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Old 02-29-2012, 09:41 AM   #15
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Re: Bad Granite Counter Installation - Help Please!


Thanks for the response. I added a photo from the distance. to show the layout.

Appreciate the help
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Old 02-29-2012, 09:49 AM   #16
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Re: Bad Granite Counter Installation - Help Please!


Measurements are not necessary... I can see from the pic that at a minimum, that top should be mitered because of the return and the piece on the other side of the stove and the island. I doubt the piece in the show home was that top, and if it was, they found a piece with a grain direction that wasn't drastic for the return. The grain is supposed to flow, not stop and start...

The bathroom top is completely unacceptable... I am surprised a top guy would even try to pull that off as a product they put their name on...

Both should be replaced...

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Old 02-29-2012, 10:03 AM   #17
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Re: Bad Granite Counter Installation - Help Please!


Quote:
Originally Posted by coveinspiration View Post
Hey guys,
Thanks to everyone for all the responses. I really appreciate all the info.

I found another picture of the kitchen from a distance. You'll be able to see the corner in question where the paper towel is sitting. As for exact measurements I'll ask my father to measure.

I also included a shot of the cut they used in the bathroom. There's a huge vein running through the left side of the counter. Stands out terribly as well. The kitchen is the bigger problem.
The corner you showing in the picture should have been made from one slab, you have 24" to the window and approximate 42-48" to the stove... the seam should have been near the sink.
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Old 02-29-2012, 10:05 AM   #18
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Re: Bad Granite Counter Installation - Help Please!


Quote:
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The corner you showing in the picture could have been made from one slab, the seam should have been near the sink.
I would agree, depending on the adjoining grain... IF there needs to be a seam at all...
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Old 02-29-2012, 10:16 AM   #19
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Re: Bad Granite Counter Installation - Help Please!


Granite, marble, travertine, wood etc. are all made by nature and are not perfect materials.
If the seam is flat and tight, it is acceptable.
Grain, vien, color and flecks have nothing to do with performance.
Live with it or get a man made product like corion or silestone.
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Old 02-29-2012, 10:18 AM   #20
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Re: Bad Granite Counter Installation - Help Please!


Quote:
Originally Posted by skyhook View Post
Granite, marble, travertine, wood etc. are all made by nature and are not perfect materials.
If the seam is flat and tight, it is acceptable.
Grain, vien, color and flecks have nothing to do with performance.
Live with it or get a man made product like corion or silestone.
Are you saying you would live with either of those tops in your own house?... templates aren't just for size...

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