Thank You Letter??

 
Thread Tools Search this Thread Display Modes
Old 11-30-2008, 04:49 PM   #1
Pro
 
kdub1777's Avatar
 
Trade: Builder
Join Date: Apr 2006
Posts: 110
Rewards Points: 75

Thank You Letter??


What do you guys include in your Thank You letters after a job is complete? I usually leave a copy of the warranty and some biz cards and tell them "thank you" for the chance to work with them etc. I would like to start leaving a thank you letter that could help me get more business through referrals. What do you guys include in your Thank You Letters. Give me an example!

Thanks
kdub1777 is offline  
The Following User Says Thank You to kdub1777 For This Useful Post:
raycocity (08-03-2009)

Warning: The topics covered on this site include activities in which there exists the potential for serious injury or death. ContractorTalk.com DOES NOT guarantee the accuracy or completeness of any information contained on this site. Always use proper safety precaution and reference reliable outside sources before attempting any construction or remodeling task!

   
 

Old 11-30-2008, 05:55 PM   #2
Pro
 
pcplumber's Avatar
 
Trade: Eight Specialty Trades
Join Date: Oct 2008
Location: Los Angeles
Posts: 1,218
Rewards Points: 1,058

Re: Thank You Letter??


If the words are not critical, don't write them.

Don't combine your 'Thank You' with a request for referrals. That is like putting a business card with a Christmas card. Most people don't like to read long letters. A letter with very few words gets the same message out.
You can send a brochure that shows all your services.

You don't get a better grade for the quantity of words.

ABC Enterprises
12345 Main Steet
Decatur, Georgia 90234
(800) 55-5555

December 1, 2008

Mr. John Smith
54321 Jackson Street
CCCC, Ca. 90434

Dear Mr. Smith:

Thank you for being a great customer. Working for you was a real pleasure.

Should you need anything, in the future, I am looking forward to providing you with our full range of construction services.

Thank you very much.

Sincerely,

John Smith
President
ABC Builders


Last edited by pcplumber; 11-30-2008 at 11:03 PM.
pcplumber is offline  
Old 12-03-2008, 05:50 PM   #3
Registered User
 
JR_FL's Avatar
 
Trade: General Contractor
Join Date: Dec 2008
Posts: 2
Rewards Points: 10

Re: Thank You Letter??


Send this below in a greeting card after the estimate with a gift.

Dear Mr. & Mrs Smith,

I want to THANK YOU for having us out to your property today. What a great home you have. We have enjoyed the privledge of giving you the estimate. Customer and personal relationships are very important to our company. Enjoy these brownies. If we can ever be of service please call us anytime about anything. If we can't help we can find out how. Please give me a call when you taste the brownies, so I will know when you have recieved them.

Regards,
SIGN

Send this after you get the JOB.

Dear Mr. & Mrs. Smith,
As we are starting your renovation, I know there will be times when you have a question or concern. I want you to know that you can call us anytime at our office during business hours or you can call me at ***-***x.

Regards,
SIGN

SEND THIS WHEN YOU ARE DONE WITH JOB.

Dear Mr. & Mrs. Smith,

It has been a great pleasure working on your property. We find our work very rewarding. We hope you will have years of enjoyment. We want to THANK YOU from all of us here at (COMPANY). If I can ever be of service please feel free to give me a call. Please enjoy the (cookies or brownies).

SEND THEM A BIRTHDAY CARD on there Birthday. If they have kids do the same thing.

Here is what I am getting at. People like relationships. If you can stay in contact with your client you will always get referrals.

I send GREETING CARDS and brownies, cookies all the time. It takes me about 2 minutes to do it online and forget about it.

Staying in touch is so important in any business.
JR_FL is offline  
Old 12-03-2008, 08:02 PM   #4
Pro
 
kdub1777's Avatar
 
Trade: Builder
Join Date: Apr 2006
Posts: 110
Rewards Points: 75

Re: Thank You Letter??


Thank you guys very much. I am going to take ideas form both of you.
kdub1777 is offline  
Old 01-25-2009, 01:25 PM   #5
Registered User
 
SkyVixxen's Avatar
 
Trade: General
Join Date: Jan 2009
Location: San Jose, CA
Posts: 5
Rewards Points: 10
Lightbulb

Re: Thank You Letter??


Hi,
My husband is a general and I have a greeting card business ( where I can make signed, sealed, add gift cards and or pictures when necessary, then deliver) at home. I am looking for ideas of how to thank clients for referrals and also for showing thier homes to new prospective clients. Most of the wording I find is from realtors, I think they send a lot of thank you cards!

When clients give us referrals we send them a thank you for the referral along with a gift card for a restaurant. When we get a new client we are sending a thank you with a Home Depot gift card. When they show thier home we are including restaurant cards as well, but I am looking for better wording besides "thank you for showing your home".

Any ideas or thank you note examples would be greatly appreciated!


Thank you for reading & have a great day!
SkyVixxen is offline  
Old 01-25-2009, 01:29 PM   #6
Registered User
 
SkyVixxen's Avatar
 
Trade: General
Join Date: Jan 2009
Location: San Jose, CA
Posts: 5
Rewards Points: 10

Re: Thank You Letter??


Brownies....JR????? We are using the same cards, I bet! Are you a distributor? Do you know you get better pricing if you are?

I'm with you, I love how easy it is!
SkyVixxen is offline  
Old 03-28-2009, 09:40 PM   #7
Registered User
 
M&GConstruction's Avatar
 
Trade: General Contracting
Join Date: Mar 2009
Posts: 5
Rewards Points: 10

Re: Thank You Letter??


I prefer hand writing thank you notes. Along with a nice bottle of wine.
M&GConstruction is offline  
Old 04-08-2009, 05:47 PM   #8
New Guy
 
jma_1000's Avatar
 
Trade: dental/medical remodel
Join Date: Apr 2009
Location: Puget Sound, WA
Posts: 27
Rewards Points: 25

Re: Thank You Letter??


These are some great ideas! Personally, I enjoy writing Thank You cards that are short and to the point. Handwritten is a must - its just the right amount of sincere personalization.
__________________
"I do well to be angry, even unto death."
jma_1000 is offline  
Old 04-24-2009, 06:12 AM   #9
LC Australia
 
Boogga's Avatar
 
Trade: Building
Join Date: Dec 2006
Location: Canberra
Posts: 452
Rewards Points: 250

Re: Thank You Letter??


That's interesting, a hand written letter (brief) with your proper printed letter head on top sounds good. I'll think about it. Maybe a packet of ANZAC biscuits to go with it. Ummmm.
__________________
www.bies.com.au
Boogga is offline  
Old 07-28-2009, 10:07 PM   #10
Registered User
 
Armada's Avatar
 
Trade: General Contractor, Home Builder
Join Date: Aug 2008
Location: New Orleans, LA
Posts: 8
Rewards Points: 10

Re: Thank You Letter??


Thank You

We want to thank you for choosing ___________ as your rebuilding contractor. ___________ strives to offer high quality rebuilding services to all of our customers and your business has been most appreciated! We are one the few rebuilding contractors that guarantees all work performed with a written warranty and if there is anything else that we can do to keep you satisfied please let us know.

___________ participates in various contractor review services offered by various groups and websites. If possible please write a brief review about our services on one of the websites listed below:

angieslist.com Contractor reviews, nationwide.

LouisianaRebuilds.info Local site of contractor reviews.

Thank you again for choosing ___________ as your rebuilding contractor and please keep us in mind should you need our services again.


I USUALLY HAND DELIVER THIS AND FOLLOW UP WITH A PHONE CALL A FEW WEEKS LATER. I REALLY PUSH TO GET A CUSTOMER TO WRITE A REVIEW.. .
Armada is offline  
Old 07-26-2010, 09:47 PM   #11
Registered User
 
smehrer's Avatar
 
Trade: General
Join Date: Jul 2010
Posts: 1
Rewards Points: 10
Smile

Re: Thank You Letter??


It's important to build relationships with your clients even after you've finished a job for them.

If you would consider them an "A" list client you would want to send them a card 4-6 times a year letting them know something about you! Maybe you've gone on a trip, had a baby, or some other memorable occasion where you can put a picture on the front of a greeting card.

Also, the most fun thing to do with a "Greeting Card Service", of which we use as a marketing tool, is to take a picture of the finished project (new home, addition, kitchen remodel, etc) put it on the front of a card & then offer to send the card to 20 of their friends (& you would have your business card scanned in) & have it on the card.

A service to your client, as they love to show off your work, and an advertisement for you.

Hope you found the above information valuable.

Shorty

Last edited by angus242; 07-26-2010 at 10:07 PM. Reason: no soliciting private conversations for self promotion
smehrer is offline  
Old 07-26-2010, 10:15 PM   #12
Pro
 
rselectric1's Avatar
 
Trade: Licensed Electrical Contractor and Remodeler
Join Date: Sep 2009
Location: Chicago Suburbs
Posts: 10,053
Rewards Points: 3,516

Re: Thank You Letter??


Shorty,

Please note moderator edit above.

If you are a general (contractor) please do an intro in the introduction section and fill out your profile completely.
__________________
220...221...whatever it takes!
rselectric1 is offline  
Old 07-26-2010, 10:31 PM   #13
SEMI RETIRED
 
griz's Avatar
 
Trade: General Contractor
Join Date: Nov 2009
Location: CA
Posts: 13,344
Rewards Points: 3,804

Re: Thank You Letter??


Most of my working days were in the dark ages. No computers, e-mail, cell phones, etc. Not quite sure how we were able to function back then. But, my days were not interrupted with endless phone calls. Blackberries were what the wife turned into cobbler. Phone calls were made in the early morning hours or after 7:30 in the evening. Much more civil times. Anyway, I have never written a thank you letter to a client. However, a good number of them sent them to me. Hand written & sent with a stamp.

griz is offline  


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Company Introduction Letter - Help! Mandeegirl Marketing & Sales 14 08-30-2011 08:27 PM
Work Letter Al Taper Commercial Construction 6 02-20-2009 09:54 AM
Letter of reference/testimonials ron schenker Marketing & Sales 3 07-27-2006 07:06 PM
Ideas for letter to new homeowners.. ruskent Marketing & Sales 12 01-16-2006 07:22 PM
Referral Letter CALLSPC Marketing & Sales 1 10-26-2005 02:57 PM

Join Now... It's Fast and FREE!

I am a professional contractor
I am a DIY Homeowner
Drywall Talk is for
PROFESSIONAL CONTRACTORS ONLY!

At DrywallTalk.com we cater exlusivly to professional contractors who make their living as a contractor. Knowing that many homeowners and DIYers are looking for a community to call home, we've created www.DIYChatroom.com DIY Chatroom is full of helpful advices and perfect for DIY homeowners.

Redirecing in 10 seconds
No Thanks
terms of service

Already Have an Account?