Why I'll Never Do Business With SKIDSTEERSOLUTIONS.COM

finehomes

Hi there guys....I had an email conversation today that ended up just shocking me. Here I am looking at spending $10K+ on attachments for my bobcat with these guys and the attitude was just amazing. Below are copies of the emails back and forth culminating in the final one I received from them tonight. Its not like there's not a million other places to buy these things!!!!

Sam


ME

Could I please get an updated estimate and also have it sent to steve at
direct capital??? I am leaning more towards the 48 inch padded roller
attachment as well as the camera system. I will wait and get the skeleton
bucket at a later time. Also....what kind of time frame to have equipment
delivered to 84701 Richfield Utah? Will need ASAP

First Reply

Shipping is currently 2 weeks after approval.


ME

I would need the equipment here to me in one week or less


Second Reply

I am sorry, but that would be impossible


ME

Ok....sorry then...I will look elsewhere


Third Reply

It is unlikely that anyone will have that exact model in stock as there are 8 combinations. Let me know when you are ready and I can see what is in stock at that time. We do not hold stock because people continually change their minds.

ME

What is in stock now? I am approved and just trying to decide for sure what to do. I could have financing finished on monday and having you shipping immediately. Thanks.


Fourth Reply

Never mind. I just checked the shipping times and it would be over a week. It takes time to get a firm PO from Direct Capitol, then a day or two to prep the shipment and have it picked up. In the past we have jumped through hoops to make it happen for our customer, only to have the shipment be delivered slower than expected, then the customer cancels while blaming us. I just do not want to take that chance again so you may probably do better locally. The web is great to distribute worldwide, just not as great as shipping heavy items fast.


ME

According to direct capital it takes no time at all once I sign the papers. Sounds to me more like you guys try to sell with no inventory and then try to hurry and build something to satisfy the order. Pretty poor way to do business if you ask me. I'm sure plenty of your competitors will be happy to comply with my needs.


Final Reply

That is so funny that you would say that. If only you knew, but I guess you never will. The fact that you would say something like that to me tells me a lot about your character and tells me that it is a good thing this happened now because you would only be trouble for us down the road.

Our business is built on a huge amount of repeat business, but it is also
built on us sorting out customers requirements and making sure they fit in with our philosophy because if the two mesh we become intertwined for the long term.

The fact that this is the type of business that we run allows me to do the following. I am pulling your account and tagging your company as a troublesome company to do business with. You will never be able to buy from us......ever. Your email address gets tagged for now and for future employees so they will always kindly decline your business. I do this because I enjoy helping out customers. I quit a fortune 500 company, to start this because I always had to take abuse from customers that felt that they could do what ever they wanted to me because they were the customer.

I no longer need to do this, so good luck with the competitors as you will need it. I have personally investigated most every one of them out there and know what you are about to experience. This is a very small industry.

Don't bother responding as it ends here, your email is now tagged and no longer gets read. We are done wasting time with you.

To Steve Liss: Good luck with this guy as we are done wasting time with him. I think with what he has cancelled that he does not even meet your minimum requirements.

To Craig: This guy is banned. His estimates will be deleted and his
company and personal name will be flagged in the database.



No Thank-you,


Robert Leib


So....I guess I'm the bad guy because they can't produce a product and get it out in a timely manner??? My financing is approved and just waiting for me to make the final decision on which things I wanted. No reason that a purchase couldn't be completed in one day and shipping go out in one to two days after that and then 4-5 days max to get things to me.

Would it have been so hard for this peckerhead to say "if you get things taken care of on monday we could have it to you by the middle of the following week??? I could live with that.....and I will....by buying from someone else. Probably just get bobcat brand from my local dealer.


Sam

ctkiteboarding

thats why we pay the extra money for a local co.

PipeGuy

Sam,
Sadly I see more and more worthless idiots like that fool with each passing week. When I come across them I leave or hang up immediately.

I'm guessing the jack-ass you tried to deal with is between the age of 27 and 32. He probably never finished college despite having spent at least 3-1/2 years enrolled. He likely spends as much time in a gym each week as he does at work. The guy probably got fired from, or abruptly "quit" the last three jobs he "worked" (in the last two years). He probably started "his own company" with his two roomates on money their parents gave them. He has no inventory and absolutely no experience in sales. He thinks he smarter than everyone - including dumb ass contractors who are an easy mark to make millions of dollars off of.

Get in your truck, go to the local dealer, drink his coffee, walk around his shop and through his yard, and get the stuff you want - delivered by the end of the week.

__________________
Fortunately I keep my feathers numbered for...for just such an emergency. -Foghorn Leghorn

finehomes

Pipeguy....you pretty much summed up my feelings exactly. One thing I will have to say for these guys that propably helps keep them successful.....they have some pretty good finance guys behind them. Got me approved really quick for the loan and put together like 5 different finance options for me so I had all the info I could ever want to make an informed decision. Too bad they have to be approving financing to buy from Jack asses!!!!


Sam

rino1494

I am just curious as to why you are doing business like that through e-mail. Personally, I prefer to do business over the phone.

__________________
Life is hard. It is harder when you are stupid

Uncle Sam wants YOU....to speak ENGLISH

finehomes

rino.....I'm just the opposite. I would rather do most of my business thru email and stay off the dang phone.


Sam

dayexco

this in no way excuses this saledude's behavior...just reminds me of a story


lady goes to ice cream stand...says "give me a single dip chocolate ice cream cone...guy behind counter says..."sorry maam, we're out of chocolate ice cream."

she goes...."okay, give me a double dip chocolate ice cream cone"...he says "lady, i'm sorry, we're out of chocolate ice cream"...


she then goes...oh, okay...then give me a triple dip chocolate ice cream cone".

dude's frustrated...asks..."lady, how do you spell the (van) in vanilla? she responds...V-A-N.....he saids...good...now how do you spell the (straw) in strawberry? she resonds....S-T-R-A-W.....he goes....great!!! one more question, how do you spell the (frick) in chocolate? she responds...there is no frickin chocolate....he goes......lady, that's what i been trying to tell ya.

__________________
someday, i'll be as patient as Nick.

woodmagman

Dealing with suppliers is like dealing with customers, sometimes you don't want to use them and sometimes they don't want to use you. You seem to sound like a nice guy but pull in your lip, look another customers just bought your equiptment. They gave you a date you did not like it, move on........would you rather have sunshine blown up your ashh, then you would have a reason to write this post........

Same Old

I wouldn't have done business with you either. He said he couldn't get it, then explained why and you continued, and he explained in further detail why he couldn't satisfy your needs and then you told him he was a ran a poor business.

Sorry, but I refuse to work with clients I susp[ect to be a problem and you would have crossed my threshold as well.

You people agreeing with finehomes should go back and re-read that exchange, finehomes was the first to act unprofessional.

No doubt about it.

jmic

I agree with Same Old.

__________________
___"Remember You Never Get A Second Chance To Make A First Impression"______________________
Joe

finehomes

Thanks for the comments guys....on both sides of the issues. One thing to keep in mind is this is not just a retailer that couldn't get his hands on the equipment in time. This is a manufacturer that sells direct. Advertising things for sale that you don't even have available to sell would be like any of you full time excavators advertising to dig basements and then when you get a job saying ohhh it may take a week or three to get there since I don't own any equipment. And....if you will read through all of the original post you will see that he said that getting it would be impossible and I said ok...thanks....I will find one somewhere else that can meet my schedule. At that point I thought the deal was over and it was him that sent the next email trying to keep the deal alive when he already knew what my needs where and that he could not meet them. I even asked what they had in stock and I would consider that rather than what I originally asked for. And it all went downhill from there.


Sam

woodmagman

We have on going marketing all the time and customers that call expecting something in a week or two are told up front it is going to be a year.
You are not the only contractor out there. He likely does a very good business because he is up front and direct with his customers,
You are still stepping on your lip.......just because your spending a buck or two does not entitle you.....suck it up.
I would email him and apoligize for giving the perception of a spoiled school girl and do buisness with him, he would likly give you the respect you deserve for your honesty..........

dayexco

that's not really a fair analogy. we all have our equipment, our excavators, loaders, nail aprons, skil saws...in other words, we have the tools to produce the completed product, and i'm sure than manufacturer has the equipment there available to build the stuff also. i can't speak for him, but for their particular operation, it might not pay to have things sitting on the shelf " he indicated in one that there were 8 possible combinations" when there's not an immediate sale for that item. i've always looked as inventory as something that costs me money, i keep very, very little on hand. and i'm sure that company views it the same way. it being a good business decision on their part, i don't know....i know nothing about manufacturing. i threw that story in there earlier to kind of explain how i felt on the issue. by his initial posts, it appears he indicated that he couldn't perform on your time frame, and would not build it until all the paperwork was completed. i also refuse to start projects until all the paperwork is completed. initially, i think his responses were truthful and to the point, giving you the option to do what you needed to do. his "blowing a gasket" in his last reply was very immature and foolish on his part. you did throw the first punch though. just my .02

__________________
someday, i'll be as patient as Nick.

bill r

I'm not pro or con, but website says "location: Brisbane Austrailia" at the top. So, aside from the shipping issues, there may be some culture mismatch as well

finehomes

That says Coming soon...australia. They are located in Washington state.

dayexco

www.skidsteersolutions.com

5874 Milwaukee Road

Bellingham, Washington 98226

360-966-2538

__________________
someday, i'll be as patient as Nick.

rjordan392

Everyone has a job of weeding out the imposters that only cause delays in purchasing materials or don't own sufficient tools.
When I purchase supplies, its from a stocking distributor. When I hire a contractor, I make sure I don't pay for his rental tools unless they are big ticket items that cost over $1000.00.
Finehomes; your not the bad guy, all you did was find out, that other business is working out of a suitcase. And that other business got it all wrong. They have to worry if other business's like yours, will do business with them.

dayexco

i don't know. it sounds to me as tho the manuf. said there were eight possible combinations to what he wanted to purchase. without having the i's dotted/t's crossed......should he build, and take the risk of having it sit on his shelf hoping for another sale should this one fall through? what happens when the skid steer manufacturers change the configuration of how that attachment is mounted, or hydraulic flows/pressures? does it become scrap iron on his shelf? this is not like buying a 2x4 at lowes where everybody from a contractor/manufacturer/DIY'er walks in and buys thousands a day of and they are able to keep a huge inventory available. i'm sure tile setters don't have every combination of tile schemes homeowners want, carpenters don't have the custom cabinetry for the kitchen exactly how the homeowner wants it on inventory, ready to install tomorrow. and those same tile setters, carpenters....no doubt want to be assured BEFORE they order them, that they will get paid. from my prior posts, i've repeatedly said his conduct on his final reply bordered on playground banter. it was not the adult way to handle this situation. i never implied in any of my posts that finehomes was the bad guy here. i think it all goes back to buying the ice cream cone.

__________________
someday, i'll be as patient as Nick.

tgeb

My impression of Skidsteersolutions is that he manufactures only some of the stuff he sells.

I can clearly see that he sells tracks for skid loaders that are manufactured by Mclaren, some of the other attachments have other branding on them in the photos.

Something as complex as a vibratory roller is something I don't believe they make in house, or even assemble from components.

Now, I don't believe there is anything wrong w/him selling items they don't make, but to end the relationship the way he did, because you asked a few questions, and seemed to know how fast the financing could get pushed through, just makes this guy a horses butt.

My guess is that he has stuff drop shipped from the manufacturer, or has it shipped to him and then forwards it, hence the 2 week delivery.

I won't be buying anything from this clown.

See if you can get hooked up with what you need locally, Finehomes.

Sometimes you will have to pay a few bucks more but if you build a relationship w/ a supplier it can pay you back in the long run. (what will you do for parts, if a fitting or some special part breaks?)

__________________
Tom

www.gebcon.com

finehomes

dayexco,

The 8 possible combinations are 4 different sizes in either smooth or padded drums. They originally quoted me a 72 inch smooth and then after talking to several other people I decided that maybe the 48 inch would be better....thats the beggining of this email volley. Thats when I asked what they had.....if he would have said he had a 66 inch padded ready to go I would have gone with it and this would have been done. Thats when he said nevermind and just blew me off.....which told me...this idiot doesn't have anything....just hoping to sell what he doesn't have and then hurry and get it.

So....bottom line,,,,,I emailed my salesman at local bobcat and asked what they have and how fast they can get it to me. These are guys I have known for years and I will pay the $1000 or so extra for their stuff and get back to work.

Thanks again for all your comments. I appreciate hearing both sides.... thats how we all improve ourselves.


Sam