This is what's going on with me and Delavan and PRI Industries-
DELAVAN pump problems-"NO HASSLE" warranty no good? - Today, 10:55 AM
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Image is at "THE GRIME SCENE" this page would not accept it?
I recently bought [Feb 2nd 2007] 3 Delevan pumps. The first one quit working after about 3 weeks. The 2nd one never worked on a job at all, it just starts up and slows down. The 3rd one is running fine.
I read the warranty that came with and it's attached as a photo scan.
I just talked with Steve Perry at Delavan and asked if they would honor the warranty and he flat out said "NO WE WON'T" {HIS EXACT WORDS BEFORE HE HUNG UP ON ME}
I bought these pumps through PRI industries and they also won't accept them back, they said I had to deal with Delavan. Of course, that's not what the warranty says!
I'm sending the pumps back today, hoping that Steve Perry is just a poor employee and that Delavan itself is reputable and will honor their warranty. Of course, the part about "NO HASSLE WARRANTY" can no longer be the truth and it is clear that the part about "return the pump to your dealer" is false and as I said the p[art in the warranty about "Call the factory and ask for us to ship one to you ASAP" is also already over.
This could have been a great company for us, but dishonoring written warranties is BAD BUSINESS!
I will post later and let everyone know the outcome.
Just ignore the part of your warranty that says "NO HASSLE" It's a big, big, hassle!!!
Fortunately, I still have 1 of 3 pumps working and a Sure-flo for backup. At least I KNOW Sureflo is a reputable company!
DELAVAN pump problems-"NO HASSLE" warranty no good? - Today, 10:55 AM
DOUBLE CLICK IMAGE TO ENLARGE-
Image is at "THE GRIME SCENE" this page would not accept it?
I recently bought [Feb 2nd 2007] 3 Delevan pumps. The first one quit working after about 3 weeks. The 2nd one never worked on a job at all, it just starts up and slows down. The 3rd one is running fine.
I read the warranty that came with and it's attached as a photo scan.
I just talked with Steve Perry at Delavan and asked if they would honor the warranty and he flat out said "NO WE WON'T" {HIS EXACT WORDS BEFORE HE HUNG UP ON ME}
I bought these pumps through PRI industries and they also won't accept them back, they said I had to deal with Delavan. Of course, that's not what the warranty says!
I'm sending the pumps back today, hoping that Steve Perry is just a poor employee and that Delavan itself is reputable and will honor their warranty. Of course, the part about "NO HASSLE WARRANTY" can no longer be the truth and it is clear that the part about "return the pump to your dealer" is false and as I said the p[art in the warranty about "Call the factory and ask for us to ship one to you ASAP" is also already over.
This could have been a great company for us, but dishonoring written warranties is BAD BUSINESS!
I will post later and let everyone know the outcome.
Just ignore the part of your warranty that says "NO HASSLE" It's a big, big, hassle!!!
Fortunately, I still have 1 of 3 pumps working and a Sure-flo for backup. At least I KNOW Sureflo is a reputable company!