What company has the best warranty on power tools? - Page 2 - Contractor Talk - Professional Construction and Remodeling Forum

valleyman · 06-03-2009, 08:52 PM

Quote:

Originally Posted by Inner10

Most of my stuff is Hilti but what really irked me was when I had to wait 4 business days for them to replace my 14V battery that was still under warrenty...I asked "do you have one in stock"...yes..."can I have it?"...no, you have to wait for us to send it in and they will assess it and either repair it or replace it." Ok, I realize the thing is worth something like 200+ dollars or something astronomical, but if I had bought it from homedepot like my Dewalt, they would have thrown a new battery at me no questions asked! I don't mind paying a significant premium for good tools, but I expect not only better but better and faster service when I pay that premium!

Home Depot's no questions asked return/replace doesn't apply to Hilti. You have to deal with the Hilti rep and what he says goes.

Inner10 · 06-03-2009, 11:08 PM

Quote:

Home Depot's no questions asked return/replace doesn't apply to Hilti.

Sorry I should have been more specific, round my neck of the woods you can't buy hilti at the depot; thats a US thing. I was refering to buying hilti tools directly from the Hilti store compared to getting a dewalt/makita/bosch from the depot.

Inner10 · 06-04-2009, 08:08 AM

After careful thought the best service I've ever had was at Princess Auto....which is the Canadian equivilent to Harbor Frieght. If it breakes they replace it no questions, even if it was obviously their fault; and they take anything back no sale is ever final! Now if only the product wasn't total crap.