WARNING: DeWalt 20v Max Impact Problems

 
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Old 09-21-2012, 10:35 AM   #1
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WARNING: DeWalt 20v Max Impact Problems


I had been using DeWalt 18V XRP for years without trouble. I never had a problem with them, only having to replace batteries after they'd been used at least 2 seasons (hundreds of cycles).

Just this season in April I bought three new 20v max impact kits (two with 1.5A batteries and one with 3.0A batteries).

In May after less than 3 weeks in service I had to take one driver, one battery and one charger to the factory service outlet. They replaced the faulty charger and battery immediately and kept the driver for service. When I went to pick it up a couple weeks later they just gave me a brand new driver because they said they couldn't get parts.

In June we had two drivers that would only turn extremely slow even with a full battery, another charger that wouldn't do anything, and FOUR batteries that were completely useless (full charge, put on driver and get 3 to 4 screws in, then dead again). I took all this stuff in and got brand new batteries again and and brand new charger and they kept the drivers for service - but again said they couldn't get parts and gave me brand new drivers a couple weeks later.

In the meantime though I had to buy another impact kit, having two drivers in the shop we didn't have enough spares to keep production going. For some reason I bought another 20v max driver kit with 3.0A batteries.

In August (last month) I had to bring in yet another driver and two more batteries. Got the replacements, in fact when I picked up the driver they goofed up and gave me AN EXTRA driver somehow (I lost track of what all was in the shop or else I would have been honest and told them I only had one in for repair at the time. I only found out it was extra when I brought them back to my workers.)

As of this morning at the end of September my crew has given me another bum driver, FIVE bummed batteries and THREE chargers that are broken. (One charger makes the flashing lights for "charger or battery problem", the other two have no lights flashing at all). All five batteries cannot charge from a working charger and the driver is dead as a doorknob with a full working battery.

Soon these tools will exit warranty and I am sure they won't last long after that. I have already spent A LOT of wasted time back and forth to the Dewalt service shop and so even though I have received free brand new replacements as recently as last month and I will get all brand new stuff again when I take this latest batch in... It's still extremely annoying.

On another note, in April I also got a 20v max recip saw that's has worked great all season.

Anybody else with major recurring problems with 20 v max impacts?
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Old 09-21-2012, 10:45 AM   #2
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Re: WARNING: DeWalt 20v Max Impact Problems


Shoulda got Makita.

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Old 09-21-2012, 06:20 PM   #3
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Re: WARNING: DeWalt 20v Max Impact Problems


I haven't had any problems with mine, got it in april. I dropped my impact in the lake in June, left it in the sun for a day and it worked fine the next day with no issues since. Another guy I work with has had no problems either. Does your crew throw the tools around like they're some one else's or do they treat them like there own?
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Old 09-21-2012, 09:03 PM   #4
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Re: WARNING: DeWalt 20v Max Impact Problems


Quote:
Originally Posted by JesseCocozza View Post
Shoulda got Makita.
I second that.
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Old 09-21-2012, 10:59 PM   #5
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Re: WARNING: DeWalt 20v Max Impact Problems


I retired my 18v Bosch drill and driver for the dewalt 20v about 5 months ago and haven't looked back. I didn't keep my 1.5 batteries long, needed the 3.0, they have charged and held a charge as they should.
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Old 09-22-2012, 10:58 AM   #6
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Re: WARNING: DeWalt 20v Max Impact Problems


Had mine since december no problems. They seem to stay charged forever.
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Old 06-09-2015, 11:23 AM   #7
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Re: WARNING: DeWalt 20v Max Impact Problems


I've never had any problems. Had it for years...
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Old 06-09-2015, 01:22 PM   #8
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Re: WARNING: DeWalt 20v Max Impact Problems


No problems here either. I work the Wizz out of them.
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Old 06-09-2015, 01:36 PM   #9
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Re: WARNING: DeWalt 20v Max Impact Problems


Ive yet to have an issue with any of our 20v max tools. Ours have gotton droped from roofs, fallen in pools, left out on the rain. Im amazed your having issues.
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Old 06-09-2015, 02:30 PM   #10
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Re: WARNING: DeWalt 20v Max Impact Problems


Well, this thread was like almost 3 years ago, so they might have fixed it since then...

Second time today Marcus... has happened to a lot of us... check the date of the first post....

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Old 06-09-2015, 11:35 PM   #11
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Re: WARNING: DeWalt 20v Max Impact Problems


Drat. I hate that.
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Old 06-10-2015, 12:26 PM   #12
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Re: WARNING: DeWalt 20v Max Impact Problems


Sometimes mine will drive forward while I have it in reverse. Makes backing out screws very interesting.
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Old 06-10-2015, 12:29 PM   #13
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Re: WARNING: DeWalt 20v Max Impact Problems


Both mine have been great and the brushless is awesome. But on my original and the brushless the bit holder has failed and bits would fall out.


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Old 06-10-2015, 04:55 PM   #14
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Re: WARNING: DeWalt 20v Max Impact Problems


A bad neutral giving you way in excess of 120v?
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Old 06-10-2015, 08:24 PM   #15
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Re: WARNING: DeWalt 20v Max Impact Problems


Quote:
Originally Posted by JesseCocozza View Post
Shoulda got Makita.
Quote:
Originally Posted by WarriorWithWood View Post
I second that.
Screw Makita......

3 dead (like done dead, never to be used again dead) batteries in 4 years. Never have I had that problem with any of my DeWalts or any other brand.
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Old 06-10-2015, 09:48 PM   #16
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Re: WARNING: DeWalt 20v Max Impact Problems


Ive had same 4 batteries for almost 3 years now.

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Old 06-10-2015, 10:14 PM   #17
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Re: WARNING: DeWalt 20v Max Impact Problems


And I've had over 20 makita batteries go bad over the 6 years I've had them.

I haven't had issues with any of my dewalt 20v yet.
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Old 06-10-2015, 10:21 PM   #18
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Re: WARNING: DeWalt 20v Max Impact Problems


I've got about 8-20v 4.0 and 5.0 batts. no problems... we beat hard.
I did have to replace 2-impacts but I did get refurbs. No problem. Dewalt shop is about a 1-mile away replaced right away.

there short saw zaw and new radio rock
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Old 06-11-2015, 12:36 PM   #19
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Re: WARNING: DeWalt 20v Max Impact Problems


3 dead in 4 years = 4/3 year avg. life
4 non-dead in 3 years = >3/4 year avg. life
20 dead in 6 years = 6/20 year avg. life

Here's your dot plot

0.........|.........|.........|
0...........................1.5 years
0..x.x.....x

Seems to be clustering around 1/2 year life, assuming the four non-dead will die soon.
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Old 06-11-2015, 02:11 PM   #20
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Re: WARNING: DeWalt 20v Max Impact Problems


Quote:
Originally Posted by heavy_d View Post
Sometimes mine will drive forward while I have it in reverse. Makes backing out screws very interesting.
Haven't quite figured out the telekinetic forward/reverse option on the drills yet?

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