I'm a little forgetful sometimes but this beats them all.I dropped of my bosch hammer drill to be repaired two years ago,and since i own a few i seamed to have forgoten about it.well the day before yesterday they called and reminded me i still have a tool there.they claimed they called on a few occasions,i personally think there full of ****.I went right there paid the $65.00 and called them tool kidnappers.i told them i needed another drill fix this week,when should i call to see if its done,in about 2 years? i think it got shoved to the back of the shelf and forgoten about.I thought about tying a bow on my finger to remember next time but i'm affraid i'll forget what the bow was for.