Missing Bits From A Bosch Kit
Page 2 of 2 1 2
 
Thread Tools Search this Thread Display Modes
Old 11-25-2008, 04:48 PM   #21
I builds'em
 
Winchester's Avatar
 
Trade: Renovations & Decks
Join Date: Jun 2008
Location: Vancouver, BC, Canada
Posts: 3,520

Re: Missing Bits From A Bosch Kit

I have always liked Bosch tools for pretty much everything except cordless stuff (too many other good choices to even bother checking them out in that dept.)

I hope they come through for you, or I would lose some of my high regard for them.

Winchester is online now  
Warning: The topics covered on this site include activities in which there exists the potential for serious injury or death. ContractorTalk.com DOES NOT guarantee the accuracy or completeness of any information contained on this site. Always use proper safety precaution and reference reliable outside sources before attempting any construction or remodeling task!

Old 11-25-2008, 08:38 PM   #22
Curmudgeon
 
neolitic's Avatar
 
Trade: carpentry/remodeling/"Yes M'am we do"
Join Date: Apr 2006
Location: Beech Grove, Indiana, Birthplace of the "King of Cool"
Posts: 11,707

Re: Missing Bits From A Bosch Kit

Quote:
Originally Posted by samthedog View Post
Well I have left sending the link to this thread as a last resort, but if they end up having to see your post maybe they can take some ideas
Hell, I'd send it now.

Okay, in the morning.
I guess it's about 1:30 AM
where you are.
__________________
Put your location in your profile!
(Sorry....it seems there really are dumb questions)
neolitic is offline  
Old 12-02-2008, 02:56 AM   #23
Aussie in Norway
 
samthedog's Avatar
 
Trade: Carpenter and Painter
Join Date: Mar 2008
Location: Norway
Posts: 242

Re: Missing Bits From A Bosch Kit

It seems I have been passed up the food chain. Just waiting on Bosch to call me with a resolution. I'm not sure how long it's meant to take but it is dragging on a bit now. Anyone have an issue like this? How long did it take you to get through the issue??
samthedog is offline  
Old 12-02-2008, 07:26 AM   #24
Curmudgeon
 
neolitic's Avatar
 
Trade: carpentry/remodeling/"Yes M'am we do"
Join Date: Apr 2006
Location: Beech Grove, Indiana, Birthplace of the "King of Cool"
Posts: 11,707

Re: Missing Bits From A Bosch Kit

Afew years ago I bought a Porte-Cable saw
and the exhaust spout was missing.
I called Friday morning, and it was
at my door when I got home Monday night.
These guys you're dealing with just don't
have a clue about customer service.
Why is such a big company so penny-ante?


BTW, I don't know about metric colllets
but Porter-Cable has a nice trim router.
Glad I went that way instead of the
Bosch Pony.
__________________
Put your location in your profile!
(Sorry....it seems there really are dumb questions)
Last edited by neolitic; 12-02-2008 at 09:21 AM.
neolitic is offline  
Old 12-02-2008, 09:09 AM   #25
Handle It!
 
MALCO.New.York's Avatar
 
Trade: Everything The Union Guys Do Not Want To Do
Join Date: Feb 2008
Location: Brooklyn, NY ~ Haverford, PA
Posts: 9,384

Re: Missing Bits From A Bosch Kit

Quote:
Originally Posted by samthedog View Post
It seems I have been passed up the food chain. Just waiting on Bosch to call me with a resolution. I'm not sure how long it's meant to take but it is dragging on a bit now. Anyone have an issue like this? How long did it take you to get through the issue??

I truly respect your tenacity!!!!

Get what is "Rightfully" yours. AT ALL COSTS!!!
__________________
Something to One may be Nothing to another!

Ultimate Wisdom---------
http://www.youtube.com/watch?v=OW-cnizLDEE
MALCO.New.York is offline  
Old 12-02-2008, 09:51 AM   #26
Aussie in Norway
 
samthedog's Avatar
 
Trade: Carpenter and Painter
Join Date: Mar 2008
Location: Norway
Posts: 242

Re: Missing Bits From A Bosch Kit

Quote:
Originally Posted by MALCO.New.York View Post
I truly respect your tenacity!!!!

Get what is "Rightfully" yours. AT ALL COSTS!!!
Well it's a matter of principle now. If I send it back I lose £146 on freight, import taxes and bits that don't fit. If I keep it I lose £246. I don't think that's right. I keep chasing this until they do what I think is right.
samthedog is offline  
Old 12-02-2008, 10:44 AM   #27
Aussie in Norway
 
samthedog's Avatar
 
Trade: Carpenter and Painter
Join Date: Mar 2008
Location: Norway
Posts: 242

Re: Missing Bits From A Bosch Kit

Right, just got off the phone and they are sending me a European standard Router that will take the 8mm bits I bought. They have not asked for the old one back and I am not expected to pay postage or anything. I could have been a b@stard and pressed them for more but I am satisfied as I will have what I originally ordered. Also, they have told me they are overhauling their packaging and manuals for this router after my case so no one will have to go through the issues I did. I am satisfied with the outcome and even though this has caused me significant delays and unnecessary bother with emails and phone calls back and forth I have ended up with what I had wanted at the start. They were apologetic and who knows, they may even include a T-shirt or some glass beads to keep the Indians happy. I will finish up the thread when it arrives in the mail. The end is in sight!!!
samthedog is offline  
Old 12-02-2008, 10:46 AM   #28
Handle It!
 
MALCO.New.York's Avatar
 
Trade: Everything The Union Guys Do Not Want To Do
Join Date: Feb 2008
Location: Brooklyn, NY ~ Haverford, PA
Posts: 9,384

Re: Missing Bits From A Bosch Kit

Quote:
Originally Posted by samthedog View Post
Right, just got off the phone and they are sending me a European standard Router that will take the 8mm bits I bought. They have not asked for the old one back and I am not expected to pay postage or anything. I could have been a b@stard and pressed them for more but I am satisfied as I will have what I originally ordered. Also, they have told me they are overhauling their packaging and manuals for this router after my case so no one will have to go through the issues I did. I am satisfied with the outcome and even though this has caused me significant delays and unnecessary bother with emails and phone calls back and forth I have ended up with what I had wanted at the start. They were apologetic and who knows, they may even include a T-shirt or some glass beads to keep the Indians happy. I will finish up the thread when it arrives in the mail. The end is in sight!!!
Here is my address so you can send me the "Useless" one!!!!

123 Any Street
Nowhere, USA
99910

Great work Samthedog!
__________________
Something to One may be Nothing to another!

Ultimate Wisdom---------
http://www.youtube.com/watch?v=OW-cnizLDEE
MALCO.New.York is offline  
Old 12-03-2008, 02:18 AM   #29
Aussie in Norway
 
samthedog's Avatar
 
Trade: Carpenter and Painter
Join Date: Mar 2008
Location: Norway
Posts: 242

Re: Missing Bits From A Bosch Kit

Quote:
Originally Posted by MALCO.New.York View Post
Here is my address so you can send me the "Useless" one!!!!

123 Any Street
Nowhere, USA
99910

Great work Samthedog!


Yeah, I am glad it worked out. I just hope no-one else has to go through the bother in the meantime. So would you like the old one with or without the single malt and Christmas hamper?
samthedog is offline  
Old 12-03-2008, 08:20 AM   #30
Curmudgeon
 
neolitic's Avatar
 
Trade: carpentry/remodeling/"Yes M'am we do"
Join Date: Apr 2006
Location: Beech Grove, Indiana, Birthplace of the "King of Cool"
Posts: 11,707

Re: Missing Bits From A Bosch Kit

Good for you!
Not very impressive that it took
them more than 3 weeks to
take care of their screw up.
Your problem, being their customer
I guess.
__________________
Put your location in your profile!
(Sorry....it seems there really are dumb questions)
neolitic is offline  
Old 12-15-2008, 02:42 PM   #31
Aussie in Norway
 
samthedog's Avatar
 
Trade: Carpenter and Painter
Join Date: Mar 2008
Location: Norway
Posts: 242

Re: Missing Bits From A Bosch Kit

Well the end of this saga has arrived. The new router arrived in the mail with both an 8mm and 6.5mm collet. No free shirt or flowers but I'll get over it. I am glad Bosch customer service came around and saw things from the customers POV. A win for the little guy
samthedog is offline  
Page 2 of 2 1 2


« Previous Thread | Top of Page | What's New | Next Thread »
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Linear Mode Linear Mode
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
33,000 rpm router bits samthedog Tools & Equipment 16 11-08-2008 07:19 AM
metal drill bits SES Constructio Tools & Equipment 11 11-06-2008 04:41 AM
Bosch 12 dual mitre saw, transport lock wont hold? commen problem? woodworkbykirk Tools & Equipment 10 10-28-2008 09:18 PM
BOSCH 11316EVS Demo Hammer (SDS Max Bits included) LNG24 Contractor Swap 0 10-16-2008 01:43 PM
Bosch 10.8v impact and driver...Jac Pac system jeffaah Contractor Swap 0 08-19-2008 05:41 PM

Join Now... It's Fast and FREE!

Privacy Badge
I am a professional contractor
I am a DIY Homeowner
ContractorTalk.com is for
PROFESSIONAL CONTRACTORS ONLY!

At ContractorTalk.com we cater exlusivly to professional contractors who make their living as a contractor. Knowing that many homeowners and DIYers are looking for a community to call home, we've created www.DIYChatroom.com DIY Chatroom is full of helpful advices and perfect for DIY homeowners.

Redirecing in 10 seconds
No Thanks
terms of service

Already Have an Account?