Kobalt Brand Tools - Page 2 - Contractor Talk - Professional Construction and Remodeling Forum

mnjconstruction · 10-13-2008, 07:41 AM

early this spring my makita 10" sliding miter saw **** the bed. it was early in the year and i was low on cash. i dont like charging if i dont have to so i picked up the kobalt saw. it was only 200 bucks and i got to say its not bad. it has a little movement in the miters but all in all for the money i would buy again. i since then bought a 12" rigid and got to say it was the best 300 bucks i have spent. i think you get what you pay for , most of the time.

orson · 11-07-2008, 06:16 PM

Quote:

Originally Posted by orson

I don't buy Kobalt tools anymore.

I bout a 100' tape measure. Two days later the tip fell off. I took it back to a Lowe's to exchange it (no hassle warranty, right?).

The guy at Lowe's looked at me like I was nuts and informed me to contact Kobalt.

So much for a no hassle warranty.

In response to this post I recieved a package in the mail from Kobalt today. It contained a new 100' tape, 2 Kobalt T-shirts, a letter, and a coupon for a free Kobalt lock blade utility knife.

Quote:

Ruby Construction,

A psot was brought to our attention that you recently made on ContractorTalk.com in reference to a Kobalt tape measure you had purchased and inability to obtain a new one from your local Lowe's Home Improvement Store. We apologize for your inconvenience.

We atake great pride in our products and properly test them to ensure they are durable enough to withstand the task it was created for. We will get with our Quality Assurance team and ask them to look into the problem you had. Secondly, while not all products are bakced witha Lifetime Hassle-Free Guarantee, the specific product you referred to is. The sales associate should have switched out your time for yhou, no questions asked.

We have enclosed in this package a replacement tape measure as wellll as some additional itmes for you to have. A remidnder will be sent to Store Managers about the Kobalt warranty so we don't run into this again.

Again, we apologize for the inconvenience. We hope you will continue shopping for Kobalt Tools your next visit to a Lowe's Home Improvement.

Sioncerely,

Greg Palese
Kobalt Brand Manager
Lowe's Conmpanies, Inc.
Greg.R.Palese@Lowes.com

Please note that typos are mine and not Mr. Palese'

rbsremodeling · 11-07-2008, 06:21 PM

Quote:

Originally Posted by orson

In response to this post I recieved a package in the mail from Kobalt today. It contained a new 100' tape, 2 Kobalt T-shirts, a letter, and a coupon for a free Kobalt lock blade utility knife.

Ruby Construction,

A psot was brought to our attention that you recently made on ContractorTalk.com in reference to a Kobalt tape measure you had purchased and inability to obtain a new one from your local Lowe's Home Improvement Store. We apologize for your inconvenience.

We atake great pride in our products and properly test them to ensure they are durable enough to withstand the task it was created for. We will get with our

Thats what I call excellent customer service. Thinking I will buy some more Kobalt tapes for the guys. I have about 3-4 in my truck. They Usually use Fatmaxes. But that is cool of the company step up like that.

Bet it made you feel good.

dlcj · 11-07-2008, 07:37 PM

Hey maybe they''ll send me that tool box i mentioned before

Are you listening kobalt? Im waiting

Cabdoctor · 11-08-2008, 01:41 AM

That's really awesome customer service. I might have to buy more of their products. I appreciate it when a company is willing to search out and fix problems.

A-RON · 11-04-2009, 08:11 PM

The first Kobalt product I bought was a 25 piece Kobalt ratchet screwdriver.

Then I noticed folding utility knifes, so I ended up buying a Kobalt folding utility knife that includes a 3 inch fine blade, razor blade, 5 extra razor blades, pocket for the knife and a clip for your key chain.

Then I went back to Lowes and found the same Kobalt utility knife with all the same features as mentioned above, plus a serrated blade lol. So I bought that too.

Given that Kobalt has been great quality for those three items, I bought a 16' Kobalt Power Blade Magnetic Tip to test out for myself, since I never seen anyone use a Kobalt tape.

KennMacMoragh · 11-05-2009, 12:02 PM

I bought a Kobalt socket set for about $100.00 a while back. Whenever I opened up the case, all the sockets would be in a pile. It was a waste, had to buy a different set.

TempestV · 11-05-2009, 03:25 PM

I bought a Kobalt 20 oz framing hammer a while back and used it for a few years before I caught the titanium bug. What an incredible hammer. It swings as nice as any steel hammer you can buy, and the hickory handle is the strongest wood handle of any hammer I have ever used. I still use the hammer for demolition, and by all rights, the handle should have broken 500 times over by now, considering what I've put it through, yet it's not even cracked and the head is still solid. The waffle face is still pretty pronounced, except for the 3/8" diameter circle in the middle of the face that actually hits the nail. It was $16 when I bought it (I think it's up to $20 or so now), but it's still better than some of the $50 steel hammers I have swung.

Framer53 · 11-05-2009, 03:35 PM

Quote:

Originally Posted by orson

I don't buy Kobalt tools anymore.

I bout a 100' tape measure. Two days later the tip fell off. I took it back to a Lowe's to exchange it (no hassle warranty, right?).

The guy at Lowe's looked at me like I was nuts and informed me to contact Kobalt.

So much for a no hassle warranty.

I got to stop laughing.

Kobalt is Lowes house brand. Last I knew there is no such company as Kobalt!

Kind of circular logic. Take it to Kobalt, kobalt doesn't exist, except in Lowes

KennMacMoragh · 11-05-2009, 07:12 PM

I've bought a lot of crap at Lowe's, especially tools, I don't think I will go there anymore. They wonder why their business cut in half after the name change from Eagle to Lowes, maybe because they sell stuff that doesn't work and breaks.

BCConstruction · 11-06-2009, 08:30 PM

It's very rare i buy any Kobalt branded tools when im in lowes but 90% of the stuff kobalt that i do have has been great stuff. I dont really use it for my day to day work but it's great as a hobby tool or general house tool.
Also i wouldnt touch that Massive tool box with the fridge and radio for even $500. It's not built well at all and i have seen it increase in price from $1400-$1895 in just a few months. Their's always returned Kobalt tool boxes in the return area when i go in their. Better of with a second hand Mac tools box. My bro just bought the Foose edition and it's one smart looking box. He traded in his massive Snap on box for it.

TBFGhost · 11-06-2009, 10:35 PM

Quote:

Originally Posted by mickeyco

I heard that too, they're not, they used to be made by Williams (Owned by Snap On), the maker of the Super Wrench, one of their plants out here used to make them all, Kolbalt is now being made by Danaher Tools they make Craftsman, Armstrong and just about any other tool you can think of.

.

Danaher Tools also makes Matco stuff...

All my taping (drywall) tools are Kobalt and I like them alot. I also have a kobalt 4 in 1 screwdriver.... like that as well...but that is about it...

KennMacMoragh · 11-06-2009, 11:53 PM

Quote:

Originally Posted by TBFGhost

Danaher Tools also makes Matco stuff...

All my taping (drywall) tools are Kobalt and I like them alot. I also have a kobalt 4 in 1 screwdriver.... like that as well...but that is about it...

I have a Kobalt drywall knife and I agree it works good, kind of hard to screw up on that though.

TBFGhost · 11-07-2009, 05:19 PM

Quote:

Originally Posted by KennMacMoragh

I have a Kobalt drywall knife and I agree it works good, kind of hard to screw up on that though.

True, but I find some are just too stiff, the kobalt ones broke in nice and took that slight "bend" to the edge that makes feathering easier.