Redman

I bouht a dewalt cordless 9 piece combo pac about 4 month ago and dewalt had a deal going at the time that you could get an extra free tool with the set. so I sent in all my info to get my free jig saw. I sent it in feb 1st and have not heard or got anything back. just wondering if anyone else knew about how long it takes to get your free tool in the mail?

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One day at a Time.

john5mt

usually 6 to eight weeks

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1st Gen tradesman
My summer job in college became my profession

Tattoo

I bought a 3 pc kit a while back and they had a free battery promo.... I sent in the $10 cheque for shipping and I think it took about 3-4 months to get it

abm2958

I got fed up with Dewalt about two years ago. Worst customer service in the industry that I've ever experienced, even though some of their tools are great. As a contrast Milwaukee has always stood behind their machines and been easily reached for parts and information, you actually get to talk to someone who lives in the US and has no problem finding the parts to send.

98mustangguy

Not sure about Dewalt but back in December i got the milwaukeee 18v set and it came with the same offer. Took about 17 days and I had mine. In contrast last may I bought a Titan 440ix sprayer that was supposed to come with a free rebuild kit via mail in. well I mailed in to there NJ address on the coupon, 12 weeks later i received the mail back marked as undeliverable, called them up and they said try to send it to another address even though this address on there was ok but just there customer service department. well 11 months later and still nothing from them, not that the sprayer is not good or that i am dying to get a part but there customer service has soured me and from now on will buy graco never will buy another titan airless just because they cant even seem to manage honering there offers.