Window Order Messed Up; Distributor Wants To Order Replacement Sashes, Only - OK?

Originally Posted by Panzer5

Should I accept sash replacement, or demand a full reorder?

Here's what happened: I ordered 10 vinyl replacement windows from a local distributor who I use frequently, but from which I've never bought windows.

The order required the windows to have grids & unfortunately when I went to pick them up, no grids. I told the distributor the customer wanted grids & to get me the correct windows that I ordered.

Today (this is two weeks after the original install was supposed to be completed) I discovered that the guy who originally failed to order the grids, instead of ordering new windows to spec, merely ordered replacement sashes. I presume he's going to hand me the original order (which has been in the warehouse these past few weeks) for me to use to install the windows & frames with the rejected sashes & then replace the sashes with the new ones with grids.

Is this okay?

Part of me thinks that I should have the whole set reordered, part of me recognizes that since the original manufacturer is sending replacement sashes to the same spec as the original order (merely with the grids installed, this time) that the sash replacement should be okay.

Thoughts / suggestions?

Originally Posted by samccard

I would tell the salesman to have a rep from the manufacturer come install the sashes. Otherwise new windows!