Window Order Messed Up; Distributor Wants To Order Replacement Sashes, Only - OK?

Panzer5

Should I accept sash replacement, or demand a full reorder?

Here's what happened: I ordered 10 vinyl replacement windows from a local distributor who I use frequently, but from which I've never bought windows.

The order required the windows to have grids & unfortunately when I went to pick them up, no grids. I told the distributor the customer wanted grids & to get me the correct windows that I ordered.

Today (this is two weeks after the original install was supposed to be completed) I discovered that the guy who originally failed to order the grids, instead of ordering new windows to spec, merely ordered replacement sashes. I presume he's going to hand me the original order (which has been in the warehouse these past few weeks) for me to use to install the windows & frames with the rejected sashes & then replace the sashes with the new ones with grids.

Is this okay?

Part of me thinks that I should have the whole set reordered, part of me recognizes that since the original manufacturer is sending replacement sashes to the same spec as the original order (merely with the grids installed, this time) that the sash replacement should be okay.

Thoughts / suggestions?

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Scott (the ex-grunt-tanker-jarhead guy)

Tom M

I have no idea what your exact arragement is but my replacement window company used to record order conversations and now only process orders that I sign off on. For this very reason. You say one thing the other person didnt hear it that way. The same glass and window will be used for snap in grills, fine light changes that. If you do much business then snap in gills are the easiest way out. Perhaps you can split that cost.

Panzer5

We've already established that he messed up the order on his end (the part about grids was in his notes, but not the order). The new sashes aren't costing me a dime (other than in time lost, and frustrating my customer...)

The thing I'm worried about is how the fit & finish of the windows will be affected.

This is a good customer with some potential for follow up work & referrals, so I want her to like the finished product.

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Scott (the ex-grunt-tanker-jarhead guy)

genecarp

As long as they put the sashes in i would have no problem accepting the resolution, GMOD

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genecarp

Additionally, the fit will be fine as long as the previous dimensions are matched, the vinyle color should not be an issue either

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Tom Struble

like my buddy Gene says

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Tom

buddy110

This has happened tt us before. The new sashes should fit fine. They're made to exacting specifications and the swap is easy

DavidC

I've had this happen once or twice. We go ahead and install the windows and get paid. When the replacement sashes come in I go swap them out and chuck the wrong ones in the dumpster.

Good Luck
Dave

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www.CookContractingLLC.com

Tom Struble

who pays to fix this mistake? it recently happened to a friend of mine
who did a window job 2 hrs from his house,it was only 1 window screwed up by the manufacturer

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Tom

Panzer5

Thanks guys. Feel a whole lot better about how this is going to go.

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Scott (the ex-grunt-tanker-jarhead guy)

buddy110

When you buy from a distributor you will. If you buy direct, from a good manufacturer most times they will. This being the distributors fault they should, but I doubt they will

Tom Struble

lol yea thats what we figured

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Tom

loneframer

What brand are the windows? The sashes may be of some value to hang onto, especially if they are common sizes. You might even consider hanging on to a set of each size for replacements in the event one gets broken in the future. I just bought a replacement for a CR14 Andersen casement from 1985. $135 for double pane with no bells and whistles.

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"Walking the fine line between production and perfection"



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Patrick

He said they are replacement windows. Chances of finding anyone but the homeowner with the same size sash are zero to none.

At least they didnt try to just order you glass, and make you pop the glazing seals on all the windows

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Originally Posted by Celtic
Like I said...I'm sure you are very good at what you do ~ whatever that is and where ever it happens.

Panzer5

Had to laugh when I read that (thankfully I wasn't drinking milk at the time!)! Had he suggested that, my inner jarhead would have come out & tarnished my nice-guy image.

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Scott (the ex-grunt-tanker-jarhead guy)

Patrick

well, the glass option is nice when its your own F'up

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Originally Posted by Celtic
Like I said...I'm sure you are very good at what you do ~ whatever that is and where ever it happens.

buddy110

It's actually cheaper to swap out sashes if you consider how long it takes to swap out an IGU

Tom Struble

i dont even know how.... and i dont wanna know

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Tom

DavidC

I have one in the works right now. A window company has hired my company to replace a single IGU in a single hung. After 2 mis-shipments they sent us the glass and I was to install it Monday. Get there and it's 1" too tall. 2hr. trip charge.

Supposedly they will have the replacement using my measure this week and I can reschedule. It's an hourly job with a 2 hour min. By the time they get done I could have sold them a competitors window faster and cheaper.

Good Luck
Dave

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www.CookContractingLLC.com

MJW

I wouldn't worry about it. What do you think they do with a warranty issue........