Problem Customer

 
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Old 10-10-2009, 12:00 AM   #61
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Re: Problem Customer


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Originally Posted by buddy110 View Post
There is no install manual for siding. I've been doing this a long time Tom.
Actually, each manufacturer has recommended installation steps/instructions to ensure full coverage of their warranty. Up to you or your supplier to get them.

P.S. Tom wrote the book on siding install.

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Old 10-10-2009, 12:06 AM   #62
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Re: Problem Customer


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Originally Posted by CookeCarpentry View Post
Actually, each manufacturer has recommended installation steps/instructions to ensure full coverage of their warranty. Up to you or your supplier to get them.

P.S. Tom wrote the book on siding install.
Look, there's tyvek underneath and insulation over that. You want to argue that overlapping the corner post is proper fine. I'm not saying it's not. Just saying with in this case it did not cause the rot.

PS, I was installing siding in the 60's. I'm pretty condfident in my expertise
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Old 10-10-2009, 12:07 AM   #63
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Re: Problem Customer


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Look, there's tyvek underneath and insulation over that. You want to argue that overlapping the corner post is proper fine. I'm not saying it's not. Just saying with in this case it did not cause the rot.

PS, I was installing siding in the 60's. I'm pretty condfident in my expertise
Not questioning how confident you are in your expertise.

Merely pointing out that install instructions are in fact available from the manufacturer.

Installing siding in the 60s...was vinyl around then?
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Old 10-10-2009, 12:09 AM   #64
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Re: Problem Customer


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Originally Posted by CookeCarpentry View Post
Not questioning how confident you are in your expertise.

Merely pointing out that install instructions are in fact available from the manufacturer.

Installing siding in the 60s...was vinyl around then?
Tin and chalk.
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Old 10-10-2009, 03:42 AM   #65
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Re: Problem Customer


buddy i understand your point,my point is usually the last person to touch it owns it,if your install doesn't conform to industry standards your screwed,but really the damage was probably existing

oh by the way
http://www.vinylsiding.org/publicati...2007Manual.pdf
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Old 10-10-2009, 04:56 AM   #66
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Re: Problem Customer


K.o.
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Old 10-10-2009, 08:24 AM   #67
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Re: Problem Customer


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Originally Posted by tomstruble View Post
buddy i understand your point,my point is usually the last person to touch it owns it,if your install doesn't conform to industry standards your screwed,but really the damage was probably existing

oh by the way
http://www.vinylsiding.org/publicati...2007Manual.pdf

Been VSI certified for many years
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Old 10-10-2009, 09:46 AM   #68
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Re: Problem Customer


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buddy i understand your point,my point is usually the last person to touch it owns it,if your install doesn't conform to industry standards your screwed,but really the damage was probably existing
Yes, this is what concerns me. This guy is being uncooperative to an extreme. He won't provide any more pictures and didn't call me when the walls window trims were opened. He just pointed a finger and demanded money. he won't even say how much.
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Old 10-10-2009, 11:00 AM   #69
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Re: Problem Customer


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A warranty of workmanship can only be honored if you were informed and allowed to make the proper repairs, if any were required. At this point, he hasn't done so. Any warranty seems to be voided now that someone else made the repairs. He chose that route, not you.

As it stands now, the homeowner has decided to take charge of what repairs will be made and by whom, therefore its up to him to decide what 'offer' you should make. If its less than 2k, I'd pay it, but not without a release of all liability, present and future dealing with this structure. But, I would have to be shown proof of our poor workmanship and the path the water took to do this type of damage. If he's willing to work for it, I say give it to him and move on.

Fighting him is just counter productive and is going backwards if you ask me. Better to just satisfy his needs for a small victory in this and move on. Right and wrong have nothing to do with it. You have a business to run and you can't do it while concentrating on one job that happened two years ago.

Don't let your ego overwhelm your responsibility to your business. Contact your attorney and have him draft a settlement up. Otherwise you're losing time and sleep over a "he said/she said" situation that no court can rule on properly.
I agree 100%. You wouldn't bring your truck into another dealership after work has been done and have the same work performed and after the fact ask for compensation?

Here in MN if it's under $7K it goes to conciliation court, which is him against you, no attorney's. No Judge here would ever aware him (unless there in bed together) if you where never givin the opportunity to fix "said rotted wood" problem. As soon as some else's hands have touched it, repaired and finish the work, where's the proof? End of story.

Sounds to me like you where setup. And because he hasn't come out right with a dollar amount, he's just contemplating how much he can get away with. Because I bet the carpenter was working for $8/hr and it's not worth anyone's time for $320.

Tell him the warranty is null and void now that someone has "fixed" your work and if he doesn't like it let him take you to court. him!
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Old 10-10-2009, 08:17 PM   #70
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Re: Problem Customer


buddy, you are a true tin man and i hold them in high esteem
good luck with your problem,i wish you all the best
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Old 10-10-2009, 11:18 PM   #71
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Re: Problem Customer


you're still sweating about this guy ? go see this jerk off and tell him to go screw ! you have been nice and professional,you did what you had to do. ; now its time to take the gloves off and if he thinks you are going to fall for his extortion game,he is going to be in a world of trouble.
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Old 10-10-2009, 11:30 PM   #72
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Re: Problem Customer


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you're still sweating about this guy ? go see this jerk off and tell him to go screw ! you have been nice and professional,you did what you had to do. ; now its time to take the gloves off and if he thinks you are going to fall for his extortion game,he is going to be in a world of trouble.
No, not really. I'm more annoyed than anything.
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Old 10-11-2009, 12:09 AM   #73
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Re: Problem Customer


id probably keep trying and documenting each time you reach out and try to settle this with him
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Old 10-11-2009, 01:57 AM   #74
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Re: Problem Customer


I wonder if it's him doing the extortion or his "carpenter" or whatever it is he has on his job feeding him this bad information.

He may just be misinformed and misguided and has too much trust in the BS guy who is trashing your work.
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Old 10-11-2009, 07:24 AM   #75
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Re: Problem Customer


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id probably keep trying and documenting each time you reach out and try to settle this with him

Yep, By using and saving email where I have repeatedly asked for pictures. He's sinking himself.

Last edited by buddy110; 10-11-2009 at 07:27 AM.
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Old 10-11-2009, 11:22 AM   #76
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Re: Problem Customer


wow intreasting reading thru

sounds like the carpenter is really egging it on

i'm guilty of facing corner seams away from the eye also, i figure unless its absosutely pouring in with some force behind it that 95% of the water is just going to cling to and run down inside of the hollow corner post, drip out the bottom, flashing is there to catch any that does touch the house

sucks hes trying to pull this with ya but sounds like you know your stuff better than his carpenter wannabe
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Old 10-11-2009, 11:43 AM   #77
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Re: Problem Customer


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wow intreasting reading thru

sounds like the carpenter is really egging it on

i'm guilty of facing corner seams away from the eye also, i figure unless its absosutely pouring in with some force behind it that 95% of the water is just going to cling to and run down inside of the hollow corner post, drip out the bottom, flashing is there to catch any that does touch the house

sucks hes trying to pull this with ya but sounds like you know your stuff better than his carpenter wannabe
You figure correctly.

Thank you everyone for your input. I really appreciate it
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Old 10-11-2009, 11:48 AM   #78
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Re: Problem Customer


Trying not to ask a stupid question, (they're the best, though), how did your client find out about the rot two years after your work? Was the window leaking, did he have additional work done around the windows, did something fall off that exposed the rot? Seems to me that from the information you posted, there was no way that the rot was visible. Sounds like he may have known about the rot prior to your work.

If the window was leaking, tag, you are 'it'. If there was additional work being done around the window, was the rot wet when first exposed? If something fell off exposing the rot, tag, you may still be 'it'.
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Old 10-11-2009, 11:53 AM   #79
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Re: Problem Customer


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Trying not to ask a stupid question, (they're the best, though), how did your client find out about the rot two years after your work? Was the window leaking, did he have additional work done around the windows, did something fall off that exposed the rot? Seems to me that from the information you posted, there was no way that the rot was visible. Sounds like he may have known about the rot prior to your work.

If the window was leaking, tag, you are 'it'. If there was additional work being done around the window, was the rot wet when first exposed? If something fell off exposing the rot, tag, you may still be 'it'.

The customer had new windows installed two years after we did his sidng. The carpenters removed our siding and the "original" trim and found rot. They seem to think I caused it by covering that wood with aluminum. Why they removed the siding from corner to corner, I have no freaking idea. But they clearly did, and then proceeded to completely botch the re-install as my pictures show. I have a bunch more pics that I took later that week showing some horrendous new window trim.
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Old 10-11-2009, 12:01 PM   #80
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Re: Problem Customer


Ok, thanks. It looks like that rot is very dry. Any rot with water intrusion in the area described would retain water for a very long time. I would say that your work was keeping the water out so it would be very unlikely that you caused the problem.

Have you been writing down everything said by anyone concerning this issue? If not, sit down right now and record on paper all the who saids and what saids as best as you can remember. Put it in a timeline in case you need to refer to something one of the 'recent' installers said. May be helpful.
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