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#61 | |
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Illusion of Perfection
Trade: Carpenter
Join Date: Feb 2009
Location: Douglassville, PA
Posts: 2,619
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Re: Problem CustomerQuote:
P.S. Tom wrote the book on siding install. |
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#62 | |
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Pro
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Re: Problem CustomerQuote:
PS, I was installing siding in the 60's. I'm pretty condfident in my expertise |
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#63 | |
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Illusion of Perfection
Trade: Carpenter
Join Date: Feb 2009
Location: Douglassville, PA
Posts: 2,619
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Re: Problem CustomerQuote:
Merely pointing out that install instructions are in fact available from the manufacturer. Installing siding in the 60s...was vinyl around then? |
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#64 |
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Pro
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Re: Problem Customer |
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| The Following 2 Users Say Thank You to buddy110 For This Useful Post: | CookeCarpentry (10-10-2009), Tom Struble (10-10-2009) |
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#65 |
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Pro
Trade: siding
Join Date: Mar 2007
Location: west milford n.j.
Posts: 8,890
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Re: Problem Customer
buddy i understand your point,my point is usually the last person to touch it owns it,if your install doesn't conform to industry standards your screwed,but really the damage was probably existing
oh by the way http://www.vinylsiding.org/publicati...2007Manual.pdf
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Tom Last edited by Tom Struble; 10-10-2009 at 03:44 AM. |
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| The Following 2 Users Say Thank You to Tom Struble For This Useful Post: | CookeCarpentry (10-10-2009), Winchester (10-10-2009) |
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#66 |
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I builds'em
Trade: Renovations & Decks
Join Date: Jun 2008
Location: Vancouver, BC, Canada
Posts: 3,517
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Re: Problem Customer
K.o.
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Ryan |
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#67 | |
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Pro
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Re: Problem CustomerQuote:
Been VSI certified for many years |
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#68 |
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Pro
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Re: Problem Customer
Yes, this is what concerns me. This guy is being uncooperative to an extreme. He won't provide any more pictures and didn't call me when the walls window trims were opened. He just pointed a finger and demanded money. he won't even say how much.
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#69 | |
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Pro
Trade: GC, Remodeling
Join Date: Sep 2009
Location: Central, MN
Posts: 177
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Re: Problem CustomerQuote:
Here in MN if it's under $7K it goes to conciliation court, which is him against you, no attorney's. No Judge here would ever aware him (unless there in bed together) if you where never givin the opportunity to fix "said rotted wood" problem. As soon as some else's hands have touched it, repaired and finish the work, where's the proof? End of story. Sounds to me like you where setup. And because he hasn't come out right with a dollar amount, he's just contemplating how much he can get away with. Because I bet the carpenter was working for $8/hr and it's not worth anyone's time for $320. Tell him the warranty is null and void now that someone has "fixed" your work and if he doesn't like it let him take you to court. him!
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#70 |
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Pro
Trade: siding
Join Date: Mar 2007
Location: west milford n.j.
Posts: 8,890
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Re: Problem Customer
buddy, you are a true tin man and i hold them in high esteem
good luck with your problem,i wish you all the best
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Tom |
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#71 |
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Pro
Trade: windows-siding
Join Date: Aug 2008
Posts: 639
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Re: Problem Customer
you're still sweating about this guy ? go see this jerk off and tell him to go screw ! you have been nice and professional,you did what you had to do. ; now its time to take the gloves off and if he thinks you are going to fall for his extortion game,he is going to be in a world of trouble.
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#72 | |
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Pro
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Re: Problem CustomerQuote:
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#73 |
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Pro
Trade: siding
Join Date: Mar 2007
Location: west milford n.j.
Posts: 8,890
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Re: Problem Customer
id probably keep trying and documenting each time you reach out and try to settle this with him
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Tom |
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#74 |
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I builds'em
Trade: Renovations & Decks
Join Date: Jun 2008
Location: Vancouver, BC, Canada
Posts: 3,517
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Re: Problem Customer
I wonder if it's him doing the extortion or his "carpenter" or whatever it is he has on his job feeding him this bad information.
He may just be misinformed and misguided and has too much trust in the BS guy who is trashing your work.
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Ryan |
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#75 | |
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Pro
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Re: Problem CustomerQuote:
Yep, By using and saving email where I have repeatedly asked for pictures. He's sinking himself. Last edited by buddy110; 10-11-2009 at 07:27 AM. |
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#76 |
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Member
Trade: siding/windows
Join Date: Jun 2009
Location: Mass
Posts: 44
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Re: Problem Customer
wow intreasting reading thru
sounds like the carpenter is really egging it on i'm guilty of facing corner seams away from the eye also, i figure unless its absosutely pouring in with some force behind it that 95% of the water is just going to cling to and run down inside of the hollow corner post, drip out the bottom, flashing is there to catch any that does touch the house sucks hes trying to pull this with ya but sounds like you know your stuff better than his carpenter wannabe |
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#77 | |
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Pro
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Re: Problem CustomerQuote:
Thank you everyone for your input. I really appreciate it
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#78 |
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Custom Stuff
Trade: General Contractor - Custom Renovations
Join Date: Jan 2008
Location: Manassas, VA
Posts: 859
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Re: Problem Customer
Trying not to ask a stupid question, (they're the best, though), how did your client find out about the rot two years after your work? Was the window leaking, did he have additional work done around the windows, did something fall off that exposed the rot? Seems to me that from the information you posted, there was no way that the rot was visible. Sounds like he may have known about the rot prior to your work.
If the window was leaking, tag, you are 'it'. If there was additional work being done around the window, was the rot wet when first exposed? If something fell off exposing the rot, tag, you may still be 'it'.
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__________________________________________________ ___________ I EXPECT THAT SOMEDAY I WILL SEE THE FRUITS OF MY LABOR. IS IT SOMEDAY YET? ![]() Clifton, Great Falls, McLean, Fairfax Station, Manassas, Virginia Renovation Contractor |
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#79 | |
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Pro
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Re: Problem CustomerQuote:
The customer had new windows installed two years after we did his sidng. The carpenters removed our siding and the "original" trim and found rot. They seem to think I caused it by covering that wood with aluminum. |
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#80 |
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Custom Stuff
Trade: General Contractor - Custom Renovations
Join Date: Jan 2008
Location: Manassas, VA
Posts: 859
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Re: Problem Customer
Ok, thanks. It looks like that rot is very dry. Any rot with water intrusion in the area described would retain water for a very long time. I would say that your work was keeping the water out so it would be very unlikely that you caused the problem.
Have you been writing down everything said by anyone concerning this issue? If not, sit down right now and record on paper all the who saids and what saids as best as you can remember. Put it in a timeline in case you need to refer to something one of the 'recent' installers said. May be helpful.
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__________________________________________________ ___________ I EXPECT THAT SOMEDAY I WILL SEE THE FRUITS OF MY LABOR. IS IT SOMEDAY YET? ![]() Clifton, Great Falls, McLean, Fairfax Station, Manassas, Virginia Renovation Contractor |
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