bw1969

Guys, we just started using Hurd wood/clad windows and WOW! Very impressive window product!

The homeowner liked the lifetime warranty on wood rot and the quality was excellent.

Has anyone used Hurd often?

Amber

I have not used the window personally. Hurd was a dirty word in Ca. after the incident in the late 90's when they were placing breather tubes in the Argon filled windows. Eventually people figured out that they did not receive what they had paid for after in all leaked out. Big class action law suit. I did want to say though that I know the guy that runs the sales out here for Hurd and have worked with him before at Jeld-Wen. Good guy and he swears by the Hurd product. I saw nothing but good things as well when I saw the product at the BIA show here in SF last year.

Tru_Blue

I think your customer may have misunderstood Hurd's warranty. Maybe they were looking at Hurd's vinyl window warranty instead of their wood window warranty. In my opinion it's a pretty routine warranty compared to other wood window companies. You can check out both Hurd's wood and vinyl "2007 Limited Lifetime Warranties" at their website.

This post is not about Hurd as much as it is about the window warranty and the potentially misleading statement "The homeowner liked the lifetime warranty on wood rot." Wood window companies normally would not offer that for a true wood window. Hurd's warranty is a non-transferrable warranty. Most warranties from wood window companies are transferrable. If it's true that homeowners move an average of every 8 years, (something I've heard but have never been able to confirm, can anybody confirm with a source?) it would mean that, on average, a non-transferrable warranty lasts 8 years. Their warranty does not cover any damage to the wood caused by condensation, nor does it cover "weathering of the wood." Their lifetime warrany covers glass for 20 years and components (including wood) for 10 years (after that the original homeowner would get a 30% credit for parts), but I can't find anything regarding lifetime warranty against wood rot. Their warranty also does not include labor.

Here's my take on the window, for what it's worth: It's not the best window nor is it the worst, but somewhere in between (that's a pretty big range). I'd put them in the upper half. They've had a bad history with some issues in the past, one of which was mentioned in a previous post and the other being massive seal failure in the 90s (they've discontinued using that type of glass system), but those days are behind them and they've made positive changes since then to their product line.