Quartz Top Company Is Pissing Me Off...

orson

If you spent a couple hundred thousand dollars on a giant machine to cut quartz and granite tops

AND

you spent 24,000 dollars on a computer interfaced templating tool....

would you send your installers out with a vanity top that is 1/4 inch too long and try to say that you are going to have the installers cut it onsite, freehand, with a grinder and make a perfectly straight cut??? And claim that was your plan all along?

I, apparently, am considered by them to be a moron.

I refused to allow the installers to cut the top (primarily because when asked point blank the lead installer replied that he did not think he could get the cut perfectly straight)

According to the company's installation manager I simply don't know anything about quartz and granite installation.

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Lancaster Remodeling Contractor - Lancaster Remodeling
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angus242

It took me a few fabricators/installers before I found one I was comfortable with. I understand there are many factors in the construction industry to consider with time and price. However, when I'm getting charged a template fee, install fee, have to wait 3 weeks for my installation and have to make "adjustments" myself after the install, something's wrong. Once, I even had a 2 week delay because the company "lost" the template and had to schedule to come back out to re-template. That's ridiculous. Considering they don't have to do anything to get the job. I do the sales leg work. I show the customer samples. I sell the job. I write the contract. All they do is give me an estimate based off the 2D drawing I made and faxed to them. They show up once to template and then show up again to install. That's it. I collect payment from the customer and have my name and reputation on the line for the remodel. For all of that, I expect a lot in return.
Like I said, I had to go through a few companies. It's unfortunate that you don't know one is not going to work out until AFTER the job is completed. Makes me appreciate my current stone/quartz installer.

Good luck and realize there are other guys out there to give your business to.