We have a written policy that our employees are not to do side work for our customers. Recently we have had a customer approach two employees separately asking them to come and do side work for them. My professional and reliable employees both declined, explaining that they signed an agreement not to take side work from my customers, and that even if they didn't sign anything they would not do it out of loyalty. (This is what I was told by my lead)
Based on what I've been told by my lead, the customer was fairly persistent in her efforts to convince him to do some extra work (I assume on a cash basis).
I am sure that others have had this experience. I want to address this with my customer, especially since they owe me money. I also want my employees to know how much I appreciate their honesty. Finally, I want to make an addition to my contract regarding this type of situation. I think customers should be discouraged from this kind of thing. They are basically undermining our industry by doing this. Imagine a doctor being asked to fix something "on the side"!!!
Like, "Hey doc, think you could fix this bum kidney for me over the weekend? (wink, wink) I could pay you cash. What do they pay you around here anyway? C'mon man, I'm just trying to save a few bucks..."
Ok, so we don't have doctors working for us, but it just is not right!
Based on what I've been told by my lead, the customer was fairly persistent in her efforts to convince him to do some extra work (I assume on a cash basis).
I am sure that others have had this experience. I want to address this with my customer, especially since they owe me money. I also want my employees to know how much I appreciate their honesty. Finally, I want to make an addition to my contract regarding this type of situation. I think customers should be discouraged from this kind of thing. They are basically undermining our industry by doing this. Imagine a doctor being asked to fix something "on the side"!!!
Like, "Hey doc, think you could fix this bum kidney for me over the weekend? (wink, wink) I could pay you cash. What do they pay you around here anyway? C'mon man, I'm just trying to save a few bucks..."
Ok, so we don't have doctors working for us, but it just is not right!