Service Call, Trip Charge, Ect....

 
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Old 01-02-2011, 10:40 PM   #1
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Service Call, Trip Charge, Ect....


Currently I charge by the job for handyman services. I have a customer who wants me to charge hourly and tells me to charge a trip charge or service call for missed appointments. (its more a demand than a request as they are my biggest customer) So do i charge a Service call plus hourly? Does the service call include any labor or is that to just show up? What is normal business practice? Thanks for the help
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Old 01-02-2011, 11:11 PM   #2
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Re: Service Call, Trip Charge, Ect....


Most Handyman companies I know of charge a Service fee then $X/hr.

The service fee is just to show up at your door.
Then the hours kick in.

One of the bigger Handyman companies charges $100 service fee. $60/hr.

So an 8 hour job (if there ever is one for a handyman) = $100 + $480 = $580 + tax

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Old 01-02-2011, 11:48 PM   #3
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Re: Service Call, Trip Charge, Ect....


I don't consider the customer telling me how to run my business 'normal practices'.
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Old 01-03-2011, 12:09 AM   #4
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Re: Service Call, Trip Charge, Ect....


Service fees are usually to get someone to the door and maybe 15 minutes worth of time, after that it's an hourly rate. Emergency or after hours calls are usually double the standard rates.
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Old 01-03-2011, 12:26 AM   #5
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Re: Service Call, Trip Charge, Ect....


Quote:
Originally Posted by 480sparky View Post
I don't consider the customer telling me how to run my business 'normal practices'.
I do agree but as long as I can get my normal rate I dont care what I call it on the bill.
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Old 01-04-2011, 09:52 AM   #6
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Re: Service Call, Trip Charge, Ect....


When I was running my handyman business I charged $75.00 to come out. That included 30 minutes of travel time and 30 minutes on the job. Additional hours were $75.00. Parts of course are extra with a 30% markup.

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