Refund? Or Windfall?

PipeGuy

I've had two customers accidentally over-pay me. Once I was paid more than the invoiced amount (about $1,600 more and without explanation) and once I accidentally over-billed and got paid the billed amount (about $500 too much). Would you send them a check with a note?

Grumpy

If they accidentially over paid I say send them a refund. The feeling of honesty they get from you will be worth twice the money to you when they tell all their friends and neighbors... "... and he actually returned some money!"

I'd call them and tell them "I was going over my books and I wanted to tell you that you accidentially overpaid. Should I apply this to future work or would you prefer a refund check?"

Teetorbilt

Definitely refund.
1) It's the right thing to do.
2) They may catch it later when doing taxes.
3) It will be some of the best advertising money that you never spent.

Mike Finley

I have been over paid a few times, but the customer has always included a note saying how it was a tip for the great work. I haven't been over paid by accident yet. But if it happens I would contact the customer and see what the intention was. I don't want what is not rightfully mine.

Floorwizard

wow, great response!

What we do not want to happen, is for them to think your rates are too high. Even if they like the work, they may have friends who get similiar work for a more competitive price.

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"in 20 years you will regret more what you did not do than what you did"

Don Benham

Is that really a question?

Absolutely a refund.

Don

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Benham Flooring
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Look, I know the voices in my head aren't real, it's just that lately they've had some really good points.

Floorwizard

I would hate to see the bad Karma that bleeds from keeping the money!

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"in 20 years you will regret more what you did not do than what you did"