Pay Or Don't Pay

KGB

I Order A Nw French Patio Door For A Customer . Out Swing.
I Receive The Door , As I Am Unpacking Door Unit I Open Doors To Find A Plastic Latch Buttom Broken On Side Of Door . Call Supplier To Give Them Information.
Go And Install Door Unit And Find Active Door Is Bowed , Call Supplier Give Them Information (monday)
Tuesday Showroom Calls Me Back To Tell Me Problem Was Reported To Service.
Get Home Tuesday Bill For Door Has Come In Mail.
Door Is On Account W/ Suppier.
Should This Be Paid Or Wait Till Problem Is Fixed?

Chris Johnson

Talk to your sales rep, reason with him and I am sure they will await payment until the unit is working properly, what you were expecting when you placed the order. Don't just assume, make the first phone call and get it dealt with sooner rather than later

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Chris

works4me

Yeah, I'm with Chris on this one call them and talk about it. This is a simple case of why you should always mark up materials. It helps ase the headaches a little when sh*t like this happens. Customers don't want to hear later you need more money for dealing with problems like this, and it does take extra time and trips to mess with. Now you have a good example to explain to customers why you markup, even though I think you don't have to justify it. Sorry kinda highjacking here.

KGB

This Does Not Have To Do With The Customer . I Will Handle This With Supplier But I Left Message With Sales Rep And No Reply.
I Alway Make Sure Customer Is Taken Care Of No Matter What.

works4me

Your right, I agree completely, take care of the customer always, this is not a customer problem. Definately a supplier problem - but I'm pretty sure they (suppliers)aren't going to hand you any money for dealing with it. You might get a "Sorry". Like I said material markup - different topic - Sorry.
BTW - Why Is Every Word Cap.? j/k kindof?

A W Smith

Well i thought the forum software did that to caplock posts but my test proved my assumption incorrect.

KGB

sorry i just always have cap lock on - better carpenter then poster.

Chris Johnson

Keep on you sales rep everyday and after a week if still no call back, call the A/R department and work it out with them, I promise you HE will return the call to them to straighten it out.

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Chris

KGB

i will keep you posted to let you know what happens.