Being Behind Schedule

 
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Old 09-17-2017, 02:46 PM   #21
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Re: Being Behind Schedule


Quote:
Originally Posted by woodyacd View Post
jesus!
get off your -" I`m so busy , I can`t handle it all" -whiny ass , and hire 2 or 3 guys to start demo,and framing !"
have material sent there

you have a deposit , you are making weekly money .
you obviously have gone through their money
and are looking for us for some kind of validation.

this is what we all want .
stacked up work!
handle it .
llike someobody here said , work nights if you have to
You couldn't be farther from the truth. We don't operate that way. We run our company and our family debt free and have about two years of income in the bank. We have not spent a penny of the deposit.

As to sending a couple guys over to get started it is not practical as this job is about 600 miles away.

I talked with the customer some more and as of now we are ten days from being there. I asked them point blank if they wanted this project done or not and they said yes. I asked them since they had been thinking of firing us if they had been talking to other contractors and they said no.

I then asked them if they fired us right now and started looking for someone else did they honestly think they could find anyone who was any good who would be able to start in sooner than ten days and they said no.

I think they are just upset and are blowing smoke. I understand their frustrations.
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Old 09-17-2017, 02:55 PM   #22
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Re: Being Behind Schedule


Quote:
Originally Posted by bdog1234 View Post
You couldn't be farther from the truth. We don't operate that way. We run our company and our family debt free and have about two years of income in the bank. We have not spent a penny of the deposit.

As to sending a couple guys over to get started it is not practical as this job is about 600 miles away.

I talked with the customer some more and as of now we are ten days from being there. I asked them point blank if they wanted this project done or not and they said yes. I asked them since they had been thinking of firing us if they had been talking to other contractors and they said no.

I then asked them if they fired us right now and started looking for someone else did they honestly think they could find anyone who was any good who would be able to start in sooner than ten days and they said no.

I think they are just upset and are blowing smoke. I understand their frustrations.
Throw in a $500 freebie as an apology ,it will go a long ways to calming their justified anger.
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Old 09-17-2017, 03:11 PM   #23
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Re: Being Behind Schedule


I keep people waiting for years. They appreciate it even more the longer they wait.

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Old 09-17-2017, 03:47 PM   #24
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Re: Being Behind Schedule


Jesus, cowboy the fvck up or return the deposit. This ain't rocket science.

...I told someone I would do something for some money, and they paid me, I haven't done it, now they are mad at me for not doing what I agreed to...

What do you think internet?
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Old 09-18-2017, 07:55 PM   #25
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Re: Being Behind Schedule


I agree with the customer. I do sewer repair and site excavation. If I decided to blow it off and show up a month late then they are without toilets for a month or in the other case they have construction crews held up. Suck it up and tell them you are sorry.

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Old 09-18-2017, 10:04 PM   #26
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Re: Being Behind Schedule


HEY .
I`M NOT TRYING to demean you ,
I don`t know you .
but you asked a question on a forum
did you want the true answer , or were you looking for validation ?.
I`m 30 years in business
I`m a good guy
I have a great following
but I`v e also been the bad guy over the years too,
I`ve made customers wait too long many times too.
we all have .
that's why I don`t take deposits if I can`t guarantee when I can show
I tell them " make it a " C.O.D" and give me a deposit the day we show for work ( of course they might go elsewhere , but that's business.
lucky you , your so busy you can`t fit them in .
what a great problem to have
the majority says give them the money back
so what's the problem?
you give it back , and say " I'm sorry I let you down , . I hope you call me in the future , and let me prove myself to you.

it reeks of class.
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Old 09-18-2017, 10:10 PM   #27
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Re: Being Behind Schedule


ok , part 2 here


it sucks when this happens.
for me , I cant just run out and hire a guy or 2 to throw in there ,
we do remodeling in upper end homes ,
I will not trust a new guy to work in a home un-supervised.
it takes me literally a couple months or more to be able to say " go the the smiths , and hang those doors and crown molding".
beside them being good craftsmen , they have to know how to deal with clients ,
how to keep the premises clean
what not to say to the client ....etc


this is a rough trade
in south florida , there is no union , or certification for carpentry .like electricians or mechanical , or plumbing
every guy says " I got all my tools , I can do it all"
most times its not true
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Old 09-19-2017, 02:07 AM   #28
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Re: Being Behind Schedule


So you couldn't leave your existing crew alone?

How many guys you got again? At 2 employees, 1 should be the "lead" while you are taking care of office stuff. If it was just you and a helper that's one thing. But a crew should not need your constant supervision. Make 1 a foreman, if none can be that guy hire someone who can.

I have 1 full time guy right now, we meet in the morning and I leave him be unless he needs a second person. I literally just hired another person, and I have the freedom to be able to break away and train her. And I am still debating on hiring a 3rd person temporarily.

Your employees should not need babysitting. You are the owner, go do owner stuff and let your crew do crew stuff.
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Old 09-28-2017, 10:35 PM   #29
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Re: Being Behind Schedule


Quote:
Originally Posted by bdog1234 View Post
A project was estimated to start in 6-8 weeks. Customer paid a deposit and signed contract. The contract itself makes no mention of timeline but the email it was attached to said we will start in 6-8 weeks. It is now 8 weeks and due to unforeseen complications on other jobs the crew won't be able to get there until two more weeks.

The customer is upset and is talking about canceling and wanting a refund of the deposit if we don't start in the next seven days and there is no way we can start by then. They are saying since we are not on schedule and are not holding up our end of the deal regarding timing we should have to let them out of the contract. They are not just trying to get out of it they want the work done and wish we were there two weeks ago.

Anyone ever dealt with something like this?
Communication is key. I find that if you are transparent and let them know WELL ahead of time (a month or more) that you are behind and working hard to catch up, most people will be understanding. Someone's you just have to cut ties, issue a refund and move on.

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Old 10-13-2017, 04:33 AM   #30
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Re: Being Behind Schedule


This varies a lot from contractor to contractor. Part of what's hard to figure is the huge variations in what the words "small delay" mean from one guy to the next.

If you operate on jobs that last 6-20 weeks then 2 weeks might feel like a small delay. It could be as "small" as 10% of total.

If jobs are a week or less, then a homeowner might feel a 2 week delay means 2 jobs came out of nowhere, cut in front of him in line and got their work done first... understandable if that gets them upset.

Better communication earlier mighta helped cool things down in advance...





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Old 10-13-2017, 06:46 AM   #31
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Re: Being Behind Schedule


You could temporarily hire two or three more people who could start working on this project and keep them until the work is done. Or you could try being honest with the HO and see if they can understand. Maybe the situation is not urgent and they are only upset and afraid that you are not responsible and possibly won't start or finish anything on time. Make sure they understand the situation. If they don't want to listen or do not understand, give back the deposit and end the contract.
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Old 11-04-2017, 05:41 AM   #32
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Re: Being Behind Schedule


no such thing for me, job takes how long it takes.
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Old 11-05-2017, 02:19 PM   #33
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Re: Being Behind Schedule


I’m really surprised with the amount of contradiction within this post. One of my earliest lessons in this industry were to do what you say and in turn you’ll build a reputation and more clients.

It’s really good that you provided weekly updates to your owner, I’d suggest (if you didn’t already) adopting a template (weekly construction report) and issue it weekly via email. This way the owner see’s a professional looking report, and you have something to back you up legally in the event it goes there.

Of course, explaining to the client why you can’t start and offering an incentive is another option. IE - I could start tomorrow with one guy but I have my best crew freeing up in a week and I want to make sure I provide you with the best service possible.

Hope that helps.

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