Another Pice Of Junk Customer Bought At HD

WarnerConstInc.

Long story short, had to make 2 new ceiling fan blocks for mounting to cathedral ceiling, take one fan down put in kitchen. Install new hampton bay fan with lights and remote in living room. lights work with remote and pull chain, fan did nothing. Pissed I threw the light kit on ground, put back up and fan works only with pull chain. Now I get to take it back down and put up a new fan for free, cant really justify charging twice for a junk product. Third one like this in last year. Wanted to set world record for fan toss, but my poor saw horse ended up paying the price for the fans crappy quality. Happened to anyone else? I didnot buy fan so what am I to do.

P.S. my poor saw horse looks like the runner up from the Kentucky Derby!

WarnerConstInc.

might be in wrong section, sorry I am not able to think straight right now!

MinConst

Why should you put the 2nd fan in for free when the customer supplied the materials? I would charge them again without a thought.

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Paul
Minichillo's Construction
Website
I will never leave you hanging!

WarnerConstInc.

I know, but they have allready lead to 3 new sign jobs for later this summer, just makes me mad. I really should charge, I will charge more for the two and not for the replace, that would make me feel better and still have more money.

Aframe

Sounds like you want to keep them happy, no problem with that.

Tell them to bring back the junk and give you the money to buy a good fan.

That way you won't feel like you have to put up a third fan for free too.

kevjob

just think of it as your referrals will pay later on, sometimes you got to do what you got to do.

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Kevin
Basement Finishing Highlands Ranch Colorado
Littleton Colorado, Basement Remodeling
Kitchen Remodeling Denver

Susan Betz

You might want to have a chat with future clients about your experience with this brand.

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Fences of Distinction, Ocala, FL
http://www.fencesofdistinction.com

Tiger

15 or 20 years ago Hunters were awesome. Good base, easy assembly, no wobble. Then they went to China & were junk. Recently a Hunter was good. It's all so confusing. I've recommended Emersons for awhile & got one that didn't have a good tapped hole on the larger fan screw to the motor (like what size is that?) Also Emerson multiple remote programming w/out switches is a nightmare. Give me some dip switches. The last Hunter remote worked, turned power off & on, then the remote didn't work, power off & on & it did work. I should add a line in my contract about playing with client-supplied fans.

Dave

MinConst

It's always nice to get referrals. But if you don't supply materials and the customer does why should you let them feel like it is your problem. Charging on another part of a job to make up is fine for the bottom line, but the customer still doesn't understand what the part did to you. I don't think any decent customer would say "you are expected to eat my junk". You would probably be surprised that they would understand completely.

Of course no-one knows better than you about this customer and your business. In certain circumstances and with certain customers I would probably do the same. Just not in general.

__________________
Paul
Minichillo's Construction
Website
I will never leave you hanging!

DEAD_ONConst

I feel for your situation!

Often times in the past, I have been quick to blame a component for failure or for being junk, when it was actually my fault. In those circumstances, I couldn't rightfully charge the customer. Usually it was something stupid, and was easily corrected. Other times, it ate my lunch and started on my supper. When I did come across a defective part, I fully explained my position and the circumstances with the customer and was paid without question or hesitation for the subsequent install. $#!t Happens! The customers know it, you know!

I am NOT saying any of this was your fault. I think you have gone above and beyond in demonstrating to the customer that you gave a damn and tried several methods of correcting the problem and INSURED that you installed the fan properly. That being said, it would be foolish to not charge, or inflate a price elsewhere to cover your losses. Just ask them to pay the extra labor involved, DON"T make apologies for the product, and move on.

And let them know you are thankful for their referrals! You should come out even better than before. Especially when they rattle off this tale to their friends that they referred to you.