What To Do.

red_cedar

I have a situation where I had met a prospect after we had been given their name from a manufacturer. The prospect inquired to the manufacturer about an area dealer.

We met, they liked the goods as well as me, so it seemed. They even gave me the original blue print to their home to figure from. Their need is within a 6 month time frame. I also left samples, color chips.

My normal approach, is get the info, build trust, follow up with a detailed proposal some evening that is good for both.

That was 3 1/2 weeks ago. I called them less then a week later to set up a time to sit down. Left a phone message. No reply back.
Called again left a message, again nothing.

Should I keep trying to get them there asked for information, wait till they call back, send the stuff in the mail?.

woodmagman

Sit tight, could be any number of reasons. If you qualified them and all their ducks are in a row chances are good they will get back in the groove. If messages have been left and they are not responding in a week step up the calls. They owe you the curtisy of a response.

parkerfairfield

original blue prints = value ... they trust; don't blow it
what was your message like?

I'd NEVER send the stuff back ... I'd drive it if it came to that (unless it's stupid far away).

If you think enough time has passed, a drive by the house 'being in the neighborhood' excuse is fine; DO NOT bring the stuff with you.

A thinking about you card - as if it's a 'standard' thing you use when you've fallen out of touch with a customer demonstrates you have 'great' process in house... and GUILT is a people mover.


PAF

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