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#41 | |
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Pro
Trade: kitchen cabinet maker and installer
Join Date: Oct 2005
Location: near Swindon in England
Posts: 842
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Re: Time Between Bid And AcceptanceQuote:
The reason I claim that you are a high pressure salesman is because f the boasts you make about the way you don't take "we need to think about it" as an answer and because of the claims you make about your closing rate, and the general ambience of what you say The repeated point you make about the education also contribute to my opinion. The problem being, if your products and services genuinely are better than the oppositions' then what is the problem about allowing people to think about it, and to get some other quotes? It may not seem high pressure to you, but that what it sounds like to me. What would your definition of high pressure be? BTW, you would make your posts a lot easier to read if you put some line spaces in between paragraphs, and if you were to use one of these ![]() John
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Ed the Roofer said "John too, in his crass and blunt demeanor.............." |
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#42 |
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Pro
Trade: vinyl decking railing fenceing siding windows
Join Date: Mar 2006
Posts: 513
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Re: Time Between Bid And Acceptance
nice john,
i even had to laugh at that one! sorry i'm not the best on typing heck it took me an hour to write that thing. also high pressure to me would be someone who will not leave the home until forced to. and some one who trys to make you use things you have no idea about . such as the shift key! L O L |
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#43 | |
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Pro
Trade: Siding, Windows, Roofing, Weatherization
Join Date: Mar 2005
Location: NH
Posts: 481
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Re: Time Between Bid And AcceptanceQuote:
The problem with letting people think about it is that the only thing they remember after you leave is the price. Especially if they are talking to 3 or 4 other contractors. Not to mention if they meet up with a salesman that can get them to say yes. Believe me.........they are out there. My question to you is do you honestly believe they are going to think about it or discuss it. I believe that they know if they are going to hire you when you are there. Customers are not born with contracting manuals in their heads so they run to price every time. It's our job to get them off of that. It's all about choosing the right contractor.......NOT the right product or the lowest price. You can choose the best products and still get ripped off. One big question that I personally get into with customers is "How do you determine if the price is right?" (Homeowners don't have a clue how to answer that) Has the contractor worked near by for price comparisons? Has the contractor done similar projects in scope and size? Does the contractor have references? Are there potential and unforseen and unknown extra costs? These are just price questions. We also get into talking about Product questions. We talk about specification questions, who will be doing the work questions, Risk and liability questions, preperation requirement questions, craftsmanship requirement questions and so on. The customer at the very least has been educated on how to choose the right contractor for their project. When I first get there they are mostly focused on How much will it cost and when can the work be scheduled. They first need to determine and qualify their needs or wants. You would be amazed at how many times I've heard "You don't need to bring in your window. A windows a window. How much are yours?
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Marc Last edited by marc; 04-08-2008 at 05:16 PM. |
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#44 |
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Pro
Trade: vinyl decking railing fenceing siding windows
Join Date: Mar 2006
Posts: 513
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Re: Time Between Bid And Acceptance
not to mention them thanking you when you leave for letting them know what it is all about.
one of the things they say to me always is "we never knew all of this we just thought siding is siding or a window was a window! " |
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#45 | |
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Pro
Trade: Aluminum Contractor
Join Date: Jan 2008
Posts: 470
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Re: Time Between Bid And AcceptanceQuote:
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#46 |
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morgan exteriors
Trade: custom designed 3 and 4 season sunrooms, replacement windows and vinyl siding
Join Date: Feb 2008
Location: Raymond, New Hampshire
Posts: 49
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Re: Time Between Bid And Acceptance
i have to say this....marc and tinman have a valid argument.....we're not in the professional visiting business....if you dont get the deal on the 1st visit, you can bet you're 99.9% forgotten about the next day as they meet with several other contractors.....at the price you're paying for each lead, you have to do your best to maximize the visit while you're there,....i honestly beleive if the homeowners have gone through the process of setting the appointment,...having a rep in there house for however long....most homeowners are doing it because they want to do something.
all it takes at that point is the right professional to do the job for them. www.morganexteriorsnh.com |
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#47 |
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One man show.
Trade: Finish Carpenter
Join Date: Jun 2007
Location: Orange county, CA
Posts: 157
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Re: Time Between Bid And Acceptance
Well I just learned not to give estimates over the phone for one.....so when I go to an estimate I try to make the best impression, make notes of everything then tell the customer I will go home and crunch the numbers and get back to them within 48hrs. I always hear back within 48hrs.
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#48 | |
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Moderator
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Re: Time Between Bid And AcceptanceQuote:
Remember that Marc's business model is not your business model, John and your business model is not his. I agree with Marc that a one-size-fits-all solution is inappropriate. Most of the time, when folks say, "We need to think about it", what they really mean is, "can you let us discuss this privately, because we need to know if we're on the same page as far as you, the contractor is concerned". Its not a "no", just a, "wait a minute, please". Marc has this down cold with his "going to check another job" approach. Let them discuss it in private, get your answer and move on. Turn the numbers or die. Its really that simple. Asking for the sale can be construed as high pressure, but any successful sales person will tell you, if you don't ask for the sale, you haven't done your job. Asking on the first date might seem crass, but this isn't high school, and the folks we deal with are not new to making large purchase decisions. They have purchased a home, possibly two or more, they have purchased autos. The real difference is this might be the first time they have dealt with a purchasing contracted services. Same song, different verse. The same rules apply. When did Miss Manners deem that asking for the sale is crass? One more thought, many states have three day cooling off period for in-home sales. That means the client has three days to reject the offer and cancel the contract without penalty. So even when you close the sale, its not really closed. On the other hand, sometimes the client realizes that you are their best option and will call back after giving you the "we need to think about it" answer. This is why follow up is so important. A quick phone call is all it takes to close the chapter on that lead. If you don't make a follow up call, you probably just threw out a perfectly good client. Try and recycle that.
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"My clients’ wishes are the center of my attention." -- David Guido, a contractor in Woodstock, N.Y. New York Times, July 20, 2006 |
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