Time Between Bid And Acceptance

 
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Old 04-08-2008, 01:20 PM   #41
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Re: Time Between Bid And Acceptance


Quote:
Originally Posted by vinylguy View Post
john,
have no clue never tried it! but i can sure tell you have never tried our way either. at least when we started and were novice at this we all tried your way. and something else too i do not believe that you close deals at 50% cause all you do is make yourself a professional order taker. and this is fine the world is made up of all kinds of different personalities.
however who are you to say that we are high pressure how the heck do you know? come on up here and ride with me for a day and find out for yourself what educational selling is all about. lets ask you a question, are you the best at what you do? will you treat the customer with respect? will you do what you told them you would? and last do you know another company in your area that would do shoddy work for them? or maybe upcharge the heck out of them? than why wouldn't you inform your customer as to why they should hire you? and show them your awards and work that you've done? why would you e-mail them a quote or mail it and let them hire this other guy who only does half ass work? if you truley care about your customer you would make sure they were informed enough to make an educated chioce who is better for them and will take care of them.
but then again maybe you don't care who you work for or who does a job that you should have had. syatems and businesses are built on systems and goals and how can you have any solid goals if your just putting estimates out there? how can you work on your backlog if you don't whos coming aboard? how can you plan for the future when you have no idea whos going to acceppt your bid or not? were not high pressure we have just been in this long enough to find a system that not only allows us to plan figure and get closure but also alows us to make plans to grow or downsize way in advance. we can dictate our future rather than have the future dictate us. barring a depression. war or act of god.
i would dare you to look at the most successful home improvement companies in the world. look at the way they do it. is sears high pressure? if they are they must be doing it right cause they are #1 in home improvements. if you want to be sucessful find someone doing what you do and try to use some of the method they use to be more sucessful!

The reason I claim that you are a high pressure salesman is because f the boasts you make about the way you don't take "we need to think about it" as an answer and because of the claims you make about your closing rate, and the general ambience of what you say

The repeated point you make about the education also contribute to my opinion. The problem being, if your products and services genuinely are better than the oppositions' then what is the problem about allowing people to think about it, and to get some other quotes?

It may not seem high pressure to you, but that what it sounds like to me. What would your definition of high pressure be?

BTW, you would make your posts a lot easier to read if you put some line spaces in between paragraphs, and if you were to use one of these


John

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Old 04-08-2008, 04:50 PM   #42
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Re: Time Between Bid And Acceptance


nice john,
i even had to laugh at that one!
sorry i'm not the best on typing heck it took me an hour to write that thing.
also high pressure to me would be someone who will not leave the home until forced to. and some one who trys to make you use things you have no idea about . such as the shift key! L O L
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Old 04-08-2008, 05:09 PM   #43
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Re: Time Between Bid And Acceptance


Quote:
Originally Posted by john elliott View Post
The problem being, if your products and services genuinely are better than the oppositions' then what is the problem about allowing people to think about it, and to get some other quotes?


John


The problem with letting people think about it is that the only thing they remember after you leave is the price. Especially if they are talking to 3 or 4 other contractors. Not to mention if they meet up with a salesman that can get them to say yes. Believe me.........they are out there.

My question to you is do you honestly believe they are going to think about it or discuss it. I believe that they know if they are going to hire you when you are there. Customers are not born with contracting manuals in their heads so they run to price every time. It's our job to get them off of that.

It's all about choosing the right contractor.......NOT the right product or the lowest price. You can choose the best products and still get ripped off.

One big question that I personally get into with customers is "How do you determine if the price is right?" (Homeowners don't have a clue how to answer that)
Has the contractor worked near by for price comparisons?
Has the contractor done similar projects in scope and size?
Does the contractor have references?
Are there potential and unforseen and unknown extra costs?

These are just price questions.
We also get into talking about Product questions. We talk about specification questions, who will be doing the work questions, Risk and liability questions, preperation requirement questions, craftsmanship requirement questions and so on.

The customer at the very least has been educated on how to choose the right contractor for their project.

When I first get there they are mostly focused on How much will it cost and when can the work be scheduled.

They first need to determine and qualify their needs or wants.

You would be amazed at how many times I've heard "You don't need to bring in your window. A windows a window. How much are yours?
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Old 04-09-2008, 07:49 AM   #44
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Re: Time Between Bid And Acceptance


not to mention them thanking you when you leave for letting them know what it is all about.
one of the things they say to me always is "we never knew all of this we just thought siding is siding or a window was a window! "
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Old 04-09-2008, 09:51 AM   #45
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Re: Time Between Bid And Acceptance


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Originally Posted by john elliott View Post
"works them"? Wow, nothing to be added there I think, is that a fishing expression, working the fish until you can land it?



How can you say you are not high pressure, when you go on to say something like that, and show how much pressure your salesmen are under?

Obviously aluminium is as tough a business as vinyl

John
So what do you do with a lead that you do not close? We have 9 salesmen and women with 250-300 leads a month total.Maybe my choice of words[work them] up set you.Our sales staff is happy to get 4% vs nothing and the house keeps 4% for closing the sale.This is just good business $$
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Old 04-10-2008, 12:37 PM   #46
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Re: Time Between Bid And Acceptance


i have to say this....marc and tinman have a valid argument.....we're not in the professional visiting business....if you dont get the deal on the 1st visit, you can bet you're 99.9% forgotten about the next day as they meet with several other contractors.....at the price you're paying for each lead, you have to do your best to maximize the visit while you're there,....i honestly beleive if the homeowners have gone through the process of setting the appointment,...having a rep in there house for however long....most homeowners are doing it because they want to do something.

all it takes at that point is the right professional to do the job for them.

www.morganexteriorsnh.com
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Old 04-14-2008, 10:29 PM   #47
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Re: Time Between Bid And Acceptance


Well I just learned not to give estimates over the phone for one.....so when I go to an estimate I try to make the best impression, make notes of everything then tell the customer I will go home and crunch the numbers and get back to them within 48hrs. I always hear back within 48hrs.
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Old 04-15-2008, 03:12 AM   #48
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Re: Time Between Bid And Acceptance


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My only point to this post is what works for you may or may not work for me and what works for me may or may not work for you but I do believe we are both right in the way we run our businesses.
Bingo.
Remember that Marc's business model is not your business model, John and your business model is not his. I agree with Marc that a one-size-fits-all solution is inappropriate.

Most of the time, when folks say, "We need to think about it", what they really mean is, "can you let us discuss this privately, because we need to know if we're on the same page as far as you, the contractor is concerned". Its not a "no", just a, "wait a minute, please".

Marc has this down cold with his "going to check another job" approach. Let them discuss it in private, get your answer and move on. Turn the numbers or die. Its really that simple. Asking for the sale can be construed as high pressure, but any successful sales person will tell you, if you don't ask for the sale, you haven't done your job.

Asking on the first date might seem crass, but this isn't high school, and the folks we deal with are not new to making large purchase decisions. They have purchased a home, possibly two or more, they have purchased autos. The real difference is this might be the first time they have dealt with a purchasing contracted services. Same song, different verse. The same rules apply.

When did Miss Manners deem that asking for the sale is crass?

One more thought, many states have three day cooling off period for in-home sales. That means the client has three days to reject the offer and cancel the contract without penalty. So even when you close the sale, its not really closed. On the other hand, sometimes the client realizes that you are their best option and will call back after giving you the "we need to think about it" answer.

This is why follow up is so important. A quick phone call is all it takes to close the chapter on that lead. If you don't make a follow up call, you probably just threw out a perfectly good client. Try and recycle that.
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