Porch.com,,,,,,,,,They Use Your Business Name And Redirect Your Calls

 
Thread Tools Search this Thread Display Modes
Old 08-25-2014, 06:08 AM   #41
Registered User
 
BSK3720's Avatar
 
Trade: Electrical
Join Date: Aug 2014
Posts: 1
Rewards Points: 2

Re: Porch.com,,,,,,,,,They Use Your Business Name And Redirect Your Calls


Even if it routes the call to your phone, the first thing your customer hears is "This call may be recorded". So someone is recording the call?! I had them remove my name, which they did promptly and made my local Lowes store manager aware of the situation. We should make enough noise that Lowes will drop Porch.
BSK3720 is offline  

Warning: The topics covered on this site include activities in which there exists the potential for serious injury or death. ContractorTalk.com DOES NOT guarantee the accuracy or completeness of any information contained on this site. Always use proper safety precaution and reference reliable outside sources before attempting any construction or remodeling task!

   

Advertisement

 

Old 08-26-2014, 11:19 AM   #42
MyOnlineToolbox cofounder
 
MOTB's Avatar
 
Trade: contractor marketing, website education & strategy
Join Date: May 2009
Location: Florida
Posts: 804
Rewards Points: 2,368

Re: Porch.com,,,,,,,,,They Use Your Business Name And Redirect Your Calls


I previously started a similar conversation here on Contractor Talk about the nature of the Lead Gen business where there are so many forms of this behavior going around.

Before glancing at the link that shows a detailed example of how this is actually done, I am hoping new contractors take the following pieces of advice BEFORE signing up for ANY LEAD generation companies:

1) Make sure you have your own website since whatever you do today will be yours forever. Sure, you will have to learn how to optimize the information for Leads (buzzword is SEO), but at least it will be your information (content, pictures, videos and testimonials).
2) Read the terms and conditions before even signing up since you will be shocked about how blatant some of the wording is. For example, as of this post (which I am sure can change at anytime), the company being mentioned simply says in more than one way that the contractor agrees the Lead Gen company can exploit all its' copyrights and other intellectual property rights. There is more, but I prefer for you to just read the Terms and Conditions and you will see so much that is questionable.
3) If for some reason you do decide to sign up for a Lead Generation site, I will always push you to go back to item #1 and load all your content first on your own website and optimize it somewhat before just giving it away to someone who may be "exploiting" your work.

http://www.contractortalk.com/f100/h...st-you-137253/

Hope this helps some think twice before considering a Lead Gen company when they can do so much on their own.

Brian
__________________
Helping contractors find work with website marketing education & strategy planning
MOTB is offline  
The Following 2 Users Say Thank You to MOTB For This Useful Post:
NJPainter (03-13-2015), Paris Group (12-30-2014)
Old 08-26-2014, 10:00 PM   #43
Registered User
 
Porch's Avatar
 
Trade: Electric
Join Date: Aug 2014
Posts: 2
Rewards Points: 6

Re: Porch.com,,,,,,,,,They Use Your Business Name And Redirect Your Calls


On behalf of Porch I want to thank all of you for the candid feedback.

We’ve been following this thread, have talked to many of you, and have started to implement changes based on the feedback given.

We’re always trying to get better and the best way to do that is to hear directly from professionals like you.

If you have any other questions or feedback we’re happy to get on the phone and talk. Please call us at 888-549-6019 or feel free to reach out to us at support@porch.com.

Again, thanks for the feedback.

Porch Team Member
Porch is offline  
Old 08-26-2014, 10:21 PM   #44
Pro
 
mastersplinter's Avatar
 
Trade: Carpentry
Join Date: Nov 2012
Posts: 199
Rewards Points: 303

Re: Porch.com,,,,,,,,,They Use Your Business Name And Redirect Your Calls


Quote:
Originally Posted by Porch View Post
On behalf of Porch I want to thank all of you for the candid feedback.

We’ve been following this thread, have talked to many of you, and have started to implement changes based on the feedback given.

We’re always trying to get better and the best way to do that is to hear directly from professionals like you.

If you have any other questions or feedback we’re happy to get on the phone and talk. Please call us at 888-549-6019 or feel free to reach out to us at support@porch.com.

Again, thanks for the feedback.

Porch Team Member
I think you may want to address some of the issues brought up in this thread about the possible criminal activity your company is pulling. For starters...
mastersplinter is offline  
The Following 7 Users Say Thank You to mastersplinter For This Useful Post:
BCConstruction (11-27-2014), BSK3720 (08-27-2014), nunya01 (12-14-2014), PaulyFromNH (01-10-2017), quickpatch (11-16-2014), SmallTownGuy (09-18-2014), Splinter (08-27-2014)
Old 08-28-2014, 03:46 PM   #45
Pro
 
JBM's Avatar
 
Trade: Masonry
Join Date: Mar 2011
Location: Mass.
Posts: 6,967
Rewards Points: 1,928

Re: Porch.com,,,,,,,,,They Use Your Business Name And Redirect Your Calls


Quote:
Originally Posted by Porch View Post
On behalf of Porch I want to thank all of you for the candid feedback.

We’ve been following this thread, have talked to many of you, and have started to implement changes based on the feedback given.

We’re always trying to get better and the best way to do that is to hear directly from professionals like you.

If you have any other questions or feedback we’re happy to get on the phone and talk. Please call us at 888-549-6019 or feel free to reach out to us at support@porch.com.

Again, thanks for the feedback.

Porch Team Member

Hello Porch person,

I find it difficult to upload a picture on my profile. I cant get the sizing right,

I have the same problem on everything though, twitter, G+, facebook ect but porch seems to be much more difficult.

Thought I would share
__________________
JBM is offline  
Old 08-29-2014, 09:25 AM   #46
MyOnlineToolbox cofounder
 
MOTB's Avatar
 
Trade: contractor marketing, website education & strategy
Join Date: May 2009
Location: Florida
Posts: 804
Rewards Points: 2,368

Re: Porch.com,,,,,,,,,They Use Your Business Name And Redirect Your Calls


Quote:
Originally Posted by Porch View Post
On behalf of Porch I want to thank all of you for the candid feedback.

We’ve been following this thread, have talked to many of you, and have started to implement changes based on the feedback given.

We’re always trying to get better and the best way to do that is to hear directly from professionals like you.

Again, thanks for the feedback.

Porch Team Member

Dear Mr. or Mrs. or Ms Team Member or Marketing Professional,

Would you be so kind as to give us your name? The reason is, just like your other Lead Generation predecessors, it always seems that Lead Gen Companies want to be ambiguous when it comes to dealing with this community.

The contractors here tend to be a lot more savvy than many of the others in the field, and they tend to be more direct and brutally honest - which can be uncomfortable for those in the corporate world who are accustomed to passing the buck, so to say.

So the first request we would like to make for the community is, to

1) specifically identify yourself next time you reply since my instinct is the replies are going to be professionally controlled rather than just being direct at the street level, and

2) in advance, refrain from marketing your services since based on the past experiences with other Lead Gen companies, it is inevitable as part of a future reply now that you have your foothold into the conversation.

Keep in mind there will be a few different types of viewers here, and I assume too well that you (and the marketing team reading this are aware) there are people here:
- who just read to learn and never participate
- who participate just to get some answers and leave
- who have been around the block, and know too well how the forums can be used to solicit their services

I'll admit that I am prejudiced for a contractor generating his own leads since I know they all can do it and yes, it is part of what I do. But as I have said, and will continue to say, I encourage everyone to look at your (and all Lead Gen) Terms & Conditions BEFORE the consider to sign up ... I am not sure if you really have read your own Terms & Conditions, but they are rather strongly worded always in the favor of the Lead Generation company on how Content can be (translation, Will Be) used.

My suggestion is be cautious on your replies since many contractors will be rather brutally direct on their replies - and that may put you in a more defensive position than you are accustomed to being in.

Something that I noticed is, you even acknowledged you (or the team) has been paying attention to the thread, and I find it very good that you selected to say Hello just after I brought up the Terms & Conditions. That has seem to happen more than once in the industry, and it almost is like an alert.

All my education is mostly towards what a contractor can do on their own, with a limited focus on what they should not do. I never really thought about the details of a Lead Gen Terms and Conditions until I read them myself and then started to understand how companies such as yourself can (translation, will) use the wording to build the traffic which can over time trump the efforts of a contractor generating their own leads. Perhaps I am wrong and I have always been open to public conversation on the topic and no one has ever taken me up on it (which I understand since there is just too many things no one wants to talk about).

My instinct is there will be some changes to the wording of the Terms and Conditions, or perhaps not since most will not go too deep into that reading.

All I ask is, please try to be fair to a group that has traditionally been exploited (word used in your own terms and conditions as of last time I looked ) when building the company. Hope you see my humor and sincerity combined.

Side note: In case you never read the terms, I am referring to the March 24th Effective date in section 8b that tells people "You shall be solely responsible for your own User Submissions and the consequences of submitting them...."

Again, I am not looking to come across in a negative light, but everyone keeps showing up raising tons of cash to sell a contractor a lead (or advertisement) in some fashion. The process all starts with Content, and how that Content is used. I just like Contractors to understand how valuable their own art (pictures, video, testimonials, job descriptions) is worth, and what they should do themselves and not need to worry about how the content may be used by others when they keep it to themselves.

I always welcome online or offline conversation, and will always be more than happy to clarify my own perceptions to others if I may be confusing some wording, but then I will ask for that wording to be changed for everyone to fully understand with no ambiguity.

Thanks for saying hello and letting us know someone is paying attention.

Brian, real name of team member of MyOnlineToolbox
__________________
Helping contractors find work with website marketing education & strategy planning
MOTB is offline  
The Following 3 Users Say Thank You to MOTB For This Useful Post:
Jonbuild (02-15-2015), NJPainter (03-13-2015), TNTSERVICES (11-27-2014)
Old 09-02-2014, 12:50 PM   #47
Registered User
 
Porch's Avatar
 
Trade: Electric
Join Date: Aug 2014
Posts: 2
Rewards Points: 6

Re: Porch.com,,,,,,,,,They Use Your Business Name And Redirect Your Calls


Hey Brian:

Thank you for the time you put into your note.

This is Craig, from Porch.

I am a member of the leadership team at Porch, responsible for communications and retail strategy. In my role I pay very close attention to forums like this. As a young company (not quite a year old yet), forums are a great way for us to get a sense for how professionals feel about different programs and services.

I was watching from the start when there were questions about Porch Concierge. The feedback on that was very helpful.

I assure you (and others) that we do take all feedback to heart. Myself and our CEO (Matt) look at every post.

Keep the feedback and questions coming.

As it relates to your post on our terms, we would be happy to discuss that in more detail if you would like.

You can also reach me directly – craig@porch.com

Again - thanks for the oppty to engage directly.

Craig
Porch is offline  
Old 09-02-2014, 01:01 PM   #48
The Remodeler
 
Splinter's Avatar
 
Trade: Home Remodeler
Join Date: Apr 2005
Location: Long Island, NY
Posts: 1,506
Rewards Points: 150

Re: Porch.com,,,,,,,,,They Use Your Business Name And Redirect Your Calls


So Craig,

Tell me.... What makes you think it's alright to advertise my company with a different phone number that leads to your call center?

If it wasnt for this thread, I wouldnt have known about my listing on your site, and I would never know how many people searching for my company wound up elsewhere.

I cant discuss the legality of what you're doing, since I just dont know... But my personal opinion on this is it's dishonest, wrong, and your site should be shut down for screwing with countless businesses across the country.
Splinter is online now  
Old 09-03-2014, 09:46 AM   #49
MyOnlineToolbox cofounder
 
MOTB's Avatar
 
Trade: contractor marketing, website education & strategy
Join Date: May 2009
Location: Florida
Posts: 804
Rewards Points: 2,368

Re: Porch.com,,,,,,,,,They Use Your Business Name And Redirect Your Calls


Quote:
Originally Posted by Splinter View Post
So Craig,

Tell me.... What makes you think it's alright to advertise my company with a different phone number that leads to your call center?

If it wasnt for this thread, I wouldnt have known about my listing on your site, and I would never know how many people searching for my company wound up elsewhere.

I cant discuss the legality of what you're doing, since I just dont know... But my personal opinion on this is it's dishonest, wrong, and your site should be shut down for screwing with countless businesses across the country.
Hi Splinter,

Out of curiosity, did you happen to Sign Up for a Free Listing? My reasoning is, I wonder if you agreed to the Terms & Conditions? I can't tell if you are wondering how it works AFTER you gave permission (whether you understand or not), or IF YOU NEVER gave permission.

If you did sign up, then the Terms & Conditions have plenty of legality that would allow for this. There are many things that can be legally right but of course it doesn't make it morally right ... two different issues.

If you didn't sign up, well that is a different conversation.
__________________
Helping contractors find work with website marketing education & strategy planning
MOTB is offline  
Old 09-03-2014, 10:18 AM   #50
MyOnlineToolbox cofounder
 
MOTB's Avatar
 
Trade: contractor marketing, website education & strategy
Join Date: May 2009
Location: Florida
Posts: 804
Rewards Points: 2,368

Re: Porch.com,,,,,,,,,They Use Your Business Name And Redirect Your Calls


Quote:
Originally Posted by Porch View Post
Hey Brian:

Thank you for the time you put into your note.

This is Craig, from Porch.

I am a member of the leadership team at Porch, responsible for communications and retail strategy. In my role I pay very close attention to forums like this. As a young company (not quite a year old yet), forums are a great way for us to get a sense for how professionals feel about different programs and services.

Keep the feedback and questions coming.

As it relates to your post on our terms, we would be happy to discuss that in more detail if you would like.

You can also reach me directly – craig@porch.com

Craig

Hi Craig,

Thank you for saying hello, and I will reach out to you shortly so that you can hear my voice and sincerity. I am not combative, but then again I am not directly impacted like some of the others who may be a little more hostile (perhaps rightfully so depending how you look at things) in how they express themselves.

I see you are new to the Contracting Industry which may give you some latitude on your replies - and perhaps that will be refreshing from one respect. And I also see you are experienced in marketing so I will give you the benefit of the doubt when it comes to having well organized and structured replies.

I have been in this (contracting) industry for some time now, and it seems repetitive where another company shows up each year or two, with a new spin on how to sell a contractor a lead or advertising. And I wouldn't be so against that if it wasn't for all the different tactics on diverting leads from a contractor with the use of their name, trade, etc.

My instinct tells me you will have professional replies, and legally correct ones too ... but my instinct also tells me that you can not see the world from a small contractor's perspective since your experience is with big companies and big budgets, along with marketing prowess. The very people you are trying to sell are traditionally people who earn all the money and spend all the money while trying to position for their next opportunity.

Within the pursuit of new opportunities comes much ambiguity in how Terms & Conditions may not reflect what a contractor is expecting when they join a service, whether it be yours or any other Lead Generation or Marketing company.

And how their company names are used when they haven't even joined a service is another story.

Yes, I am prejudiced based on helping contractor's get their own leads to their own websites. But I only started to learn about these varying Lead Gen tactics when I was forced to read and learn the terms with your competitors a few years back when trying to help a contractor's website get better ranked than their listing on a lead gen site.

I'll reach out to you soon to at least put a voice behind the communications. Thanks again for replying.
Brian
__________________
Helping contractors find work with website marketing education & strategy planning
MOTB is offline  
The Following User Says Thank You to MOTB For This Useful Post:
NJPainter (03-13-2015)
Old 09-04-2014, 04:49 PM   #51
Pro
 
JBM's Avatar
 
Trade: Masonry
Join Date: Mar 2011
Location: Mass.
Posts: 6,967
Rewards Points: 1,928

Re: Porch.com,,,,,,,,,They Use Your Business Name And Redirect Your Calls


Quote:
Originally Posted by MOTB View Post
Hi Splinter,

Out of curiosity, did you happen to Sign Up for a Free Listing? My reasoning is, I wonder if you agreed to the Terms & Conditions? I can't tell if you are wondering how it works AFTER you gave permission (whether you understand or not), or IF YOU NEVER gave permission.

If you did sign up, then the Terms & Conditions have plenty of legality that would allow for this. There are many things that can be legally right but of course it doesn't make it morally right ... two different issues.

If you didn't sign up, well that is a different conversation.

Im curious why im the only one where the phone rings my office and goes to my voicemail, email contact goes to my email. Nothing is apparently annoying at all.

I do fill out my profiles quite thoroughly though.
__________________
JBM is offline  
Old 09-04-2014, 07:13 PM   #52
Drywall & Painting Pro

 
Sir Mixalot's Avatar
 
Trade: Licensed Florida Drywall and Painting Contractor
Join Date: Jan 2008
Location: Melbourne Beach,Florida
Posts: 11,129
Rewards Points: 12,893

Re: Porch.com,,,,,,,,,They Use Your Business Name And Redirect Your Calls


Quote:
Originally Posted by JBM View Post
Im curious why im the only one where the phone rings my office and goes to my voicemail, email contact goes to my email. Nothing is apparently annoying at all.

I do fill out my profiles quite thoroughly though.
And Porch shows your real phone number too?

When I looked at your Porch profile it had the same phone as on your website.

Mine has a phone number I've never seen before. And I filled out my profile quite thoroughly as well. I had even uploaded several photos.
Sir Mixalot is offline  
Old 09-04-2014, 07:15 PM   #53
Pro
 
JBM's Avatar
 
Trade: Masonry
Join Date: Mar 2011
Location: Mass.
Posts: 6,967
Rewards Points: 1,928

Re: Porch.com,,,,,,,,,They Use Your Business Name And Redirect Your Calls


Yes it shows my number as of last week anyhow. Does it give you the option to edit your phone number?
__________________
JBM is offline  
Old 09-04-2014, 07:19 PM   #54
Drywall & Painting Pro

 
Sir Mixalot's Avatar
 
Trade: Licensed Florida Drywall and Painting Contractor
Join Date: Jan 2008
Location: Melbourne Beach,Florida
Posts: 11,129
Rewards Points: 12,893

Re: Porch.com,,,,,,,,,They Use Your Business Name And Redirect Your Calls


Quote:
Originally Posted by JBM View Post
Yes it shows my number as of last week anyhow. Does it give you the option to edit your phone number?
Yeah I haven't checked mine since then either.

I'll go look at mine now.
Sir Mixalot is offline  
Old 09-04-2014, 07:32 PM   #55
Drywall & Painting Pro

 
Sir Mixalot's Avatar
 
Trade: Licensed Florida Drywall and Painting Contractor
Join Date: Jan 2008
Location: Melbourne Beach,Florida
Posts: 11,129
Rewards Points: 12,893

Re: Porch.com,,,,,,,,,They Use Your Business Name And Redirect Your Calls


Quote:
Originally Posted by JBM View Post
Yes it shows my number as of last week anyhow. Does it give you the option to edit your phone number?
Yes I can edit my phone number in the edit profile mode. But it's my real number that's there to edit.

Same counterfeit phone number on my public company listing still.
Sir Mixalot is offline  
Old 09-04-2014, 07:35 PM   #56
Accidental Painter
 
Driftweed's Avatar
 
Trade: Who's paying?
Join Date: Nov 2012
Location: Evansville, IN
Posts: 2,223
Rewards Points: 1,188

Re: Porch.com,,,,,,,,,They Use Your Business Name And Redirect Your Calls


Just went to look for my company on their site: You have to create an account to do so...RED FLAG

Can anyone look me up, Because I refuse to feed these blatantly obvious thieves. Why the hell would I agree to their terms, give them ammo to use without my permission, etc...just to see if they are already doing it.

Looks like a legal loophole to me. You have to agree to their terms, which creates a profile from the info you feed them by signing up, just to see if you are too late and they broke the law without your knowledge. But by trying to discover that they broke the law, you agree to it which then makes it legal...

Someone who has the capability Private message me to look on my behalf. I don't feed free info to criminals.

As far as the porch "rep" goes: Your going to have a hard time convincing me your not here to postpone the inevitable. Please feed us lies about "going to do..." or "won't happen again..." You built your business by doing dirty business, and its going to take a lot of hard work to undo the damage. After all a house on a bad foundation....

I'm just going to quit typing before I get banned from the sheer anger if I find out your company has stolen my information.
Driftweed is offline  
Old 09-04-2014, 07:44 PM   #57
Drywall & Painting Pro

 
Sir Mixalot's Avatar
 
Trade: Licensed Florida Drywall and Painting Contractor
Join Date: Jan 2008
Location: Melbourne Beach,Florida
Posts: 11,129
Rewards Points: 12,893

Re: Porch.com,,,,,,,,,They Use Your Business Name And Redirect Your Calls


Quote:
Originally Posted by Driftweed View Post
Just went to look for my company on their site: You have to create an account to do so...RED FLAG

Can anyone look me up, Because I refuse to feed these blatantly obvious thieves. Why the hell would I agree to their terms, give them ammo to use without my permission, etc...just to see if they are already doing it.
See if this link works for you. It's the results for painters in and near your city and state. http://porch.com/search/results?q=pa...57108979999998
Sir Mixalot is offline  
Old 09-04-2014, 07:53 PM   #58
Accidental Painter
 
Driftweed's Avatar
 
Trade: Who's paying?
Join Date: Nov 2012
Location: Evansville, IN
Posts: 2,223
Rewards Points: 1,188

Re: Porch.com,,,,,,,,,They Use Your Business Name And Redirect Your Calls


Thank you. I am not listed on there yet. However, I really never openly marketed before so that is expected. I have a feeling once I launch my website that will change & I will monitor their site to see if it does.
Driftweed is offline  
Old 09-05-2014, 03:34 PM   #59
Pro
 
csv's Avatar
 
Trade: General
Join Date: Aug 2009
Location: Central WA
Posts: 279
Rewards Points: 276

Re: Porch.com,,,,,,,,,They Use Your Business Name And Redirect Your Calls


I was approached by porch before they went live with Lowe's. I was very skeptical. I did a little research with local Lowe's employee I know. Turned out they were real. I filled out my profile, talked to one of their representatives several times. Skip ahead until now, read this post. Sure as shiz, the number listed isn't my number. Email and calls did end up with me but any company that adds a different number to my contact info, is shaddy and I don't need them.
csv is offline  
Old 09-10-2014, 07:39 PM   #60
MyOnlineToolbox cofounder
 
MOTB's Avatar
 
Trade: contractor marketing, website education & strategy
Join Date: May 2009
Location: Florida
Posts: 804
Rewards Points: 2,368

Re: Porch.com,,,,,,,,,They Use Your Business Name And Redirect Your Calls


Just a professional courtesy to make mention that Craig did take me up on my offer to speak to him today. Our conversation was cordial (as some here on the forum may have thought otherwise ).

Craig was open to hearing how contractors many times view the Lead Gen industry as a whole when it comes to all the marketing tactics that can be viewed deceitfully.

I provided more of an information dump (for lack of a better word) based on my experiences with contractor website marketing education I provide contractors to do their own website marketing.

I have no idea what may come of the conversation, but I wanted to at least give him a credit for listening since some of his competitive predecessors never made themselves available to talk in response to forum conversations that could be viewed as negative or combative.

I gave Craig a lot to think of, and I'll at least give credit where credit is due when someone will listen - even when we may not be in agreement on the opinions.

Advertisement

__________________
Helping contractors find work with website marketing education & strategy planning
MOTB is offline  
The Following 2 Users Say Thank You to MOTB For This Useful Post:
NJPainter (03-13-2015), Sir Mixalot (09-10-2014)


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Join Now... It's Fast and FREE!

I am a professional contractor
I am a DIY Homeowner
Drywall Talk is for
PROFESSIONAL CONTRACTORS ONLY!

At DrywallTalk.com we cater exlusivly to professional contractors who make their living as a contractor. Knowing that many homeowners and DIYers are looking for a community to call home, we've created www.DIYChatroom.com DIY Chatroom is full of helpful advices and perfect for DIY homeowners.

Redirecing in 10 seconds
No Thanks
terms of service

Already Have an Account?