Porch.com,,,,,,,,,They Use Your Business Name And Redirect Your Calls

 
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Old 07-12-2017, 08:43 AM   #341
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Re: Porch.com,,,,,,,,,They Use Your Business Name And Redirect Your Calls


That's not quite right. So, it appears that a company can buy a rating?! Which then diminishes the rest of us that conduct business and customer service the right way because it's the right way do it. Some earn a high rating while others are given similar ratings with inferior performance/service. That hardly seems worth buying into the BBB (or any professional rating service) if mediocre performance is rewarded the same as excellent performance.

I would agree that in the example you gave,
Quote:
anything in the A range is questionable in my opinion.
And yet they do. Disappointing.

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Old 07-20-2017, 12:01 PM   #342
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Re: Porch.com,,,,,,,,,They Use Your Business Name And Redirect Your Calls


google and porch have become really expensive in my experience, I try thumbtack also not very much success with it.


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Old 07-25-2017, 10:16 AM   #343
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Re: Porch.com,,,,,,,,,They Use Your Business Name And Redirect Your Calls


New 1st time poster started a new thread titled
Porch.com Legit? Have Read Lot Of Bad Reviews

Not sure why he didn't see this thread sitting on the forum, so I figured I would help him out if and when he ever comes back.
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Old 08-18-2017, 01:46 PM   #344
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Re: Porch.com,,,,,,,,,They Use Your Business Name And Redirect Your Calls


So this is my first post but I had to do it now.. I had been reading this post recently, I had created a porch.com account just to kind of take a look around. I want to be upfront and say this is just another bad review of the online lead generation services out there and I am a HVAC contractor in Houston. So don't waste your time reading if you've already figured out from the other 17 pages what I am about to share. If you're still curious or letting your imagination fool you, let me go ahead and mention my experience for you to consider.

This is simply a phone conversation I had with one of the reps at porch today. I want to go ahead and say I have not used their services, this isn't a review of a lead generation experience. I know my market is HVAC and lead generation isn't something we generally do in HVAC but I think what the rep told me deserves to be shared with anyone looking for lead generation services.

So porch.com calls me, yes I made a profile, so the call was to be expected, I'm used to these calls all the time and sometimes I'll take some time to discuss things and pick their brain and just get a feel for things because marketing is always an interesting topic.

I immediately just started off by telling them lead generation is not a market I'm trying to reach out to and no I've never used lead generation, ect.. But I noticed I have 100$ in my porch.com account for signing up and so sure, I was tempted try it, I just haven't had the time to spend.

And here's the part I want to share, and I wish I could have recorded this conversation so keep in mind this is based off my recent memory of the phone conversation I had about 2 hours prior to writing this so it's not going to be 100% word for word accurate, but this is how the conversation went:

REP: "So yeah there's nothing to lose man, the $100 bucks is yours for free, literally free with no strings attached, you can try us out, purchase some leads, call the customer back and if they are bad leads just email me and I'll refund you back your money.. We don't want you wasting your time."

ME: So bad leads? Like..? Tell me what a bad lead is and how I get my money back if I get a bad lead?

REP: "Ok sure. I'm just going to let you know, if you try us, there are some things I want you to expect, for example your not going to close all your leads, no one does, and some of them are going to be bad.

ME: Bad?

REP: "Yes and we refund these types of leads. For example, the phone number may be bad or disconnected, which happens, so if that's the case, or you call someone who isn't looking for your services, that's considered a 'bad lead' because the customer gave us a bad phone number or didn't request the proper services or no longer needs the services. So if that happens, just email me if you can't get in contact with the customer after 3 tries, and I'll refund your money."

ME: Well that's interesting.. bad phone numbers? So.. like.. how does that happen again? I do HVAC in Houston.. Its hot and humid all summer long and 85 degrees at night and when people are hot in Houston they want service fast, how does someone give out the wrong phone number? No one has ever given me the wrong phone number. I mean, when I order a pizza, or order a t-shirt online I don't give out the wrong number.. How does someone do that? Especially when I'm typing something and pressing the send button on a form online.. I just don't see how that can happen.

REP: "I understand, but it happens, people aren't tech savvy and don't know how to use computers trust me. But we're not a scam, we give legit leads, and I just want you to be prepared because we will refund you if these things happen. I just want you to know what to expect so there's no surprises."

And I quickly ended the conversation after that and got off the phone. I should expect to call "bad numbers" and inform me how to get refunds when I do? What the..

So now, and I have to ask, for the sake of wonder. Do they even screen their customers phone numbers? There are ways to do this, we've all signed up for something and had to verify our phone number.. I just can't imagine a service that sells leads for money to reputable contractors isn't at least verifying the phone number they are about to sell... Maybe they do? I guess I should have asked the rep that..

Anyway, take it for what it is.. I personally wouldn't waste my time or money, especially in my market (Houston HVAC), but maybe this lead generation stuff works for other markets? It's best to stick with the organic SEO and local SEO practices we are all working with for any market, but especially the HVAC side so I always turn this kind of advertising down. People in HVAC emergencies generally don't shop around and plan on researching contractors for future projects, so it's never going to bring me anything but the type of customer who's already made up their mind that they are going with the lowest price no matter how bad of a choice it may be from an HVAC perspective.. Anyway, good luck out there! I just wanted to share a portion of that conversation I had earlier today.

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Old 09-13-2017, 01:04 PM   #345
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Re: Porch.com,,,,,,,,,They Use Your Business Name And Redirect Your Calls


In previous years there was news coming out in so many different directions. It has been awfully quiet until this popped up today. Seems the VP, Controller & Treasurer left the company.

http://www.prweb.com/releases/2017/09/prweb14684791.htm

But as they say, any PR is good PR, perhaps
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Old 09-14-2017, 09:28 AM   #346
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Re: Porch.com,,,,,,,,,They Use Your Business Name And Redirect Your Calls


I just want contractors to be aware that this entire thing can be automated.

I've spoken with SEOs about this lead generation thing, and it basically is all automated. Leads are scraped off the internet in various ways, there is actually software that does this: Lead Kahuna, Lead Scrape, ect.. The phone calls to generate leads can also be automated, as well as the phone calls to the contractors to ask them if they are available to take on more work that sell them the leads. There are literally people out there who have this entire 'scam' automated and I spoke with someone who runs their own version of this and just goes from contractor market to market, niche to niche, such as roofing to HVAC, and uses the same exact method and went into describing to me how it all works pretty in depth.

These guys are not for the contractor, this all seems to be shady black hat SEO marketing tactics that target contractors looking for business and it's just something people need to be aware of. Am I saying the lead generation company you are dealing with employs these methods? No, I can't say that. But I just want to say, after speaking with someone who runs a smaller version of this and makes a lot of money off of it and selling contractors scraped leads, and leads generated by automated phone calls, that it can be and it is all absolutely automated.

I will say this about Porch which I find very odd. My business is in Houston, we just had a hurricane, Harvey, which devastated 1/3 of one of the largest cities in Texas. During the week long flood, guess who was still sending me leads the entire week, one after the next, all day long? Porch.com.. When 1/3 of the city is underwater, and no one can even drive on the flooded roads, who is busy on their computer filling out HVAC requests and expecting a contractor to call them during record setting floods in Houston? Hmm.. So why was my email still getting sent leads that expire in 24 hours?

As contractors we all want our businesses to succeed, and these lead generation tactics seem like an avenue we may want to explore, especially with the sales personnel convincing us it's going to make us money. But when something sounds too good to be true, it usually is.

I really just wanted to mention that this whole scheme can be automated, and guys out there should be aware of this, so be careful out there and use your best judgement.

Good luck out there.
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Old 09-14-2017, 09:58 AM   #347
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Re: Porch.com,,,,,,,,,They Use Your Business Name And Redirect Your Calls


Quote:
Originally Posted by Adams Air View Post
I will say this about Porch which I find very odd. My business is in Houston, we just had a hurricane, Harvey, which devastated 1/3 of one of the largest cities in Texas. During the week long flood, guess who was still sending me leads the entire week, one after the next, all day long? Porch.com.. When 1/3 of the city is underwater, and no one can even drive on the flooded roads, who is busy on their computer filling out HVAC requests and expecting a contractor to call them during record setting floods in Houston? Hmm.. So why was my email still getting sent leads that expire in 24 hours?

I really just wanted to mention that this whole scheme can be automated, and guys out there should be aware of this, so be careful out there and use your best judgement.
That is really unbelievable and something I could just imagine happening to many here in Florida (where I am based and am fortunate to have just trees down, but still power).

Anyhow, keep in mind the majority ownership is Lowe's, and they always seem awfully quiet on the topic. What is crazy is I have always tried to connect with them to help contractors generate leads to their own website, but it seems they wanted to be involved in this type of business. Hard to know why, and harder to know why someone doesn't stand up at Lowe's and take ownership for these types of issues. Does anyone over there care? I would treat this as one step away from a PR disaster with Home Services Professionals. You can only stay silent for so long. Maybe after this topic has a few hundred comments and 500,000 views will they see how many people are forming an opinion

You can bet someone sees these posts but no one takes a moment to reach out to take ownership to help fix the issues. I would love to guide them on the correct ethical approaches to this, as well as correct approaches to really helping contractors without all the tactics. Perhaps it is better to operate as 'silence is golden' when you have nothing good to say.


Good luck in your storm recovery efforts.
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Old 09-14-2017, 12:00 PM   #348
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Re: Porch.com,,,,,,,,,They Use Your Business Name And Redirect Your Calls


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Originally Posted by MOTB View Post
A contractor forwarded me this observation on another review board, specific to Porch.

The last post on this review board is August 20, 2016 (as of this observation) so the information could be skewed by the time you get to it.

As of this post, there were 72 Reviews, this is the breakdown
5 Stars: 26
4 Stars: 1
3 Stars: 1
2 Stars: 2
1 Stars: 42

Average rating is 2.5

There is another statistic on the right that says
Bottom line
40%
would recommend to a friend

Now I don't know about any of you, but that should say something when less than 1 out of 2 are willing to recommend something.

And I guide my clients to be as high within the 4 to 5 Star rankings as possible when working with Google Plus. Sure, everyone will always get a few bad stars and that is sometimes unavoidable. But if 58% of respondents provide a 1 Star, then someone needs to realize there is a disconnect between whatever it is you say you are doing and what it is that people are buying.

Out of curiosity I did then try to research a few other lead gen firms on the same site, and none appeared. I'm not sure why no others are being reported on, but I wanted to have a comparison. Sometimes being in the #1 spot isn't always a good thing I guess.

http://www.highya.com/porch-com-reviews
I glanced at this from approximately one year ago (Post #308 for inquiring minds). These are not my opinions and here is an update (obviously subject to change).
http://www.highya.com/porch-com-reviews

As of this post, there were 141 Reviews (basically double last year), this is the breakdown
5 Stars: 26 last year, 37 as of this post
4 Stars: 1 last year, 3 as of this post
3 Stars: 1 last year, 2 as of this post
2 Stars: 2 last year, 6 as of this post
1 Stars: 42 last year, 93 as of this post

Average rating is 2.5 last year, and now 2.2 as of this post

There is another statistic on the right that says
Bottom line
40% last year, 30% as of this post
would recommend to a friend

Eventually some analyst from one of the investors will find these statistics. I can imagine them filling out a spreadsheet and figuring out a way to put a positive spin on it when they have to explain how rosy things are to Lowe's.

I really don't think this is a just a Porch issue anymore, but perhaps an indication how the business model is shifting away. Eventually companies like this will go away like a rotary phone did, and then the field perhaps will be less cluttered so consumers can actually directly find the contractors who took marketing into their own hands.

I just don't know how the average contractor could stay in business if for everyone 1 customer happy they had about 5 customers unhappy.

Any comments?

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