Is Live Chat On Your Site A Good Call To Action?

 
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Old 01-26-2018, 03:36 PM   #1
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Is Live Chat On Your Site A Good Call To Action?


Seems lately I am getting communications from website companies looking to promote Live Chat as another option for a website.

Anyone here really seeing a benefit other than having another way to have distracting things on the site?

I actually prefer to have the phone or form method of communication.

It seems the vast majority of those Live Chat features either
1) apologize that no one is available right now
2) take forever to get someone available who knows what they are talking about
3) take forever to get to the point once someone decides to reply

So for me I prefer to say I would forget about it, but I am open minded to promoting the positive aspects if they are worth the effort. Any comments?
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Old 01-26-2018, 06:35 PM   #2
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Re: Is Live Chat On Your Site A Good Call To Action?


Unless you are going to pay a knowledgeable person to monitor it 40 hours a week I see it as useless.

I agree the canned responses annoy me as I see them as a waste of time.

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Old 01-28-2018, 09:13 PM   #3
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Re: Is Live Chat On Your Site A Good Call To Action?


would be ok if you are launching a product, not offering a service.
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Old 01-28-2018, 10:23 PM   #4
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Re: Is Live Chat On Your Site A Good Call To Action?


I have it set up on my website. I get notified when someone hits my site and I choose to send them I chat invite or not. I use a service called formilla. I use it as a tool to direct them to the web form to set an appointment. It's funny that most people assume it's not really me.
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Old 01-29-2018, 03:41 AM   #5
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Re: Is Live Chat On Your Site A Good Call To Action?


Quote:
Originally Posted by Stryker1-1 View Post
Unless you are going to pay a knowledgeable person to monitor it 40 hours a week I see it as useless.

I agree the canned responses annoy me as I see them as a waste of time.

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I agree all they do is piss me off. I think you will lose business using it.
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Old 02-01-2018, 06:42 PM   #6
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Re: Is Live Chat On Your Site A Good Call To Action?


Have you considered a live chat that has a mobile app? That way you could get notified while in the field and respond immediately.
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Old 02-01-2018, 07:00 PM   #7
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Re: Is Live Chat On Your Site A Good Call To Action?


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Have you considered a live chat that has a mobile app? That way you could get notified while in the field and respond immediately.
I don't like to be bothered with every cold call while working.

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Old 02-05-2018, 07:10 AM   #8
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Re: Is Live Chat On Your Site A Good Call To Action?


We set up a live chat on our website and it seems it takes forever to get employees used to respond to inquiries. But I'm working on it.
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Old 02-07-2018, 07:45 PM   #9
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Re: Is Live Chat On Your Site A Good Call To Action?


I have tried the on site chat and found it to not be very helpful in my niche. An alternative to on site chat, is using the new messaging option that's now available on your My Business google listing.

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