Evaluation Forms

Boogga

What do I put in an end of job evaluation form? I will be starting one up which I believe is benefical to any company especially building companies. What do you think? Also how often should you give your customers an evaluation form during the construction phases and even design phase of the job?

Thanks,

Boogga

vinylguy

great ? i'll be interested in this ? hope to see some good stuff here.

realpurty2

You'll need to personalize this one, I stripped all our company info out of it.

These are given at the end of every project, to be completed as part of the final paperwork. It helps assure we actually get it filled out and returned.

Attached Files

Company Eval.doc (26.5 KB, 104 views)

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DamionR

Realpurty2's looks very good.

Here are two thoughts...

I wouldn't wait until the end of the job to find out how the customer found you. This should be part of your first contact with the customer.

Second... who better to get referrals from, than a happy client you've just completed a job for. The bottom 25% of our form tells the customer we pay $100 for referred jobs, and has 5 lines for names, telephone number, and email address.

Boogga

Net, i like your second point, very different.

Also I agree with u regarding your first thought. I worked for a company afew years back and they gave out an evaluation report at every progress claim and also after early conversations with them. They recieved good/bad and constructive feedback. During a normal job there was 5 progress claims. So it was a continuous stream of feedback.

Realpurty2: I also like your attachment. I think the evaluation forms need to be very simple and quick to fill in. They either circle or tick the boxes and then at the bottom include room for their expansion in writing if they wish.

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"It's better to die on your feet than to live on your knees"

Ed the Roofer

I believe in taking pre-emptive measures. Why wait until the project is complete to find out if there were any undisclosed dissatisfaction.

Allow them to vent if the case warrants by addressing these issues in one or several "in job progress evaluation for customer satisfaction" forms as well.

The best opportunity to correct a perceived problem is while it is occurring, not after the fact, when it is too late.

Ed

Boogga

Ed - TRUE.

Act on the problems straight away. I have found in the past when you don't act and think the problem will disapear or just dissolve (and it won't) it will fester and snowball and can become a major problem. Once you have your client off your side, it's bloody hard to win them back (even partially). They will think of everything to discolour you. They will!

__________________

"It's better to die on your feet than to live on your knees"