Best Phone Script For Appointment Setting

 
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Old 06-23-2011, 08:23 PM   #41
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Re: Best Phone Script For Appointment Setting


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Originally Posted by Ewa View Post
what I believe will be the marketing direction in the future: show off your work and let it talk for you.)

Newsflash: Social media is showing that people want to interact first.....product afterwards.

I give up, I'm out of energy trying to explain this.
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Old 06-23-2011, 08:33 PM   #42
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Re: Best Phone Script For Appointment Setting


I found him interesting Mike. I didn't expect I would watch as much as I did but I had to see what he would say next.
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Old 06-23-2011, 08:42 PM   #43
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Re: Best Phone Script For Appointment Setting


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That's getting a little emotional and implying things I never said. Keep emotion out of it, I'm not implying anything Ewa.
Mike
That was in response to you constantly reminding me of how different everything in marketing construction is. Notice I don't use words like "fluff" about your opinions.
I don't either try to push "It is my way or no way" when it comes to sales and marketing. Actually I am passionate about the subject, not about myself.

And to be honest, since we are talking about being honest in customer relations: When I need a new fauced installed, I don't care if you are funny or chatty or how many fans do you have on fb, i don't want to become friends with the plumber, neither run to the mountains to find him cuz the rumor said he is lost - I want to see his work, cuz I don't need a new friend, I need a faucet installed by a good plumber. If I saw his work on fb and liked it, I will call him, pay him the price, get the job done, say thanks and recommend him to others.

Last edited by Ewa; 06-23-2011 at 08:45 PM.
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Old 06-23-2011, 08:51 PM   #44
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Re: Best Phone Script For Appointment Setting


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Originally Posted by Ewa View Post
That was in response to you constantly reminding me of how different everything in marketing construction is. Notice I don't use words like "fluff" about your opinions.
I don't either try to push "It is my way or no way" when it comes to sales and marketing. Actually I am passionat about the subject, not about myself.

And to be honest, since we are talking about being honest in customer relations: When I need a new fauced installed, I don't care if you are funny or chatty or how many fans do you have on fb, i don't want to become friends with the plumber, neither run to the mountains to find him cuz the rumor said he is lost - I want to see his work, cuz I don't need a new friend, I need a faucet installed by a good plumber. If I saw his work on fb and liked it, I will call him, pay him the price, get the job done, say thanks and recommend him to others.
I didn't say you needed to be funny and chatty, I never implied it either. I said you have to be real

And really, if you don't want a plumber with a Youtube channel who is real (that's been my only point all along) than that's great also. That means I don't have to waste any time on the phone with you, the only people I want are the people who want it bad and they know "Know, like, and trust" me.

The silly goofy guy on the video? Stop repeating that, I never said that was the point at all we need to get past that. That's him and not me, the point is he is real and people love that about him. It's like a merry-go-round around here.

A contractor who is real and passionate on Youtube will take customers away from the competition like a rug was pulled under them. I thank my lucky stars my competition doesn't understand this because now I can run the show and deliver what people want.

Mike
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Old 06-23-2011, 08:53 PM   #45
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Re: Best Phone Script For Appointment Setting


Imagine if the guy in the video had a script

Think about it
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Old 06-24-2011, 03:07 AM   #46
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Re: Best Phone Script For Appointment Setting


He's got something better: if you pay him 15 bucks, you can see him peeling off dead skin in the shower
The guy is doing a big stunt with his fake honesty, which people buy for entertainment or as a form of a "Book that will change your life".

But the blender does not seem to sell much since he is trying to make some money by exposing his ablution.

Mike Mike, you are a good one.

Just promise, no bare chest when you enter youtube
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Old 06-24-2011, 04:48 AM   #47
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Re: Best Phone Script For Appointment Setting


Got to love sale pitches [YOUTUBE]http://KWIMRKq2eZI[/YOUTUBE]

Don't know why video don't show up anymore. Maybe someone can advise what I'm doing wrong. Thanks.
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Last edited by greg24k; 06-26-2011 at 08:36 AM.
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Old 06-24-2011, 08:01 AM   #48
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Re: Best Phone Script For Appointment Setting


Quote:
Originally Posted by Ewa View Post
He's got something better: if you pay him 15 bucks, you can see him peeling off dead skin in the shower
The guy is doing a big stunt with his fake honesty, which people buy for entertainment or as a form of a "Book that will change your life".

But the blender does not seem to sell much since he is trying to make some money by exposing his ablution.

Mike Mike, you are a good one.

Just promise, no bare chest when you enter youtube
I keep saying the "actual guy" in the video doesn't matter a bit, you like to gloss over that, I used this as an extreme example but you keeping coming back to it as if it's your focus. I look at marketing from the big picture not itemizing little things from one person. The internet has thousands of people who understand the world is rapidly changing.

Marketing is currently going through an enormous shift and moving away from garbage like scripts.......the ultimate in being "fake".

Anyhow, like I said earlier 97% wont ever get it, they are blind to changes in the environment whether that's marketing, business or life. The other 3% can see it happening, they can see the shift with absoulute clarity. It's been like this since the dawn of civilization and wont be changing anytime soon.

Anyhow, I won't be taking my shirt of on Youtube, I have much better ideas than that.

Mike
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Old 06-24-2011, 11:04 AM   #49
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Re: Best Phone Script For Appointment Setting


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I keep saying the "actual guy" in the video doesn't matter a bit, you like to gloss over that, I used this as an extreme example but you keeping coming back to it as if it's your focus.
Mike
Well...

Quote:
Originally Posted by Mike's Plumbing View Post
Here, you guys want a marketing lesson. watch this video and spend 4 hours watching this guys videos. /.../
WELCOME TO THE NEW WORLD OF MARKETING

That kind of arguing for the sake of conflict as opposed to the seeking of truth has a name:

Eristic Dialectic - http://en.wikipedia.org/wiki/Eristic
AKA "The Art of Controversy" by Schopenhauer - http://logicien.fr/extension-schopenhauer.html

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Old 06-24-2011, 11:08 AM   #50
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Re: Best Phone Script For Appointment Setting


+ YouTube Video
ERROR: If you can see this, then YouTube is down or you don't have Flash installed.


Works when you leave only this part of the URL: KWIMRKq2eZI

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Old 06-24-2011, 11:19 AM   #51
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Re: Best Phone Script For Appointment Setting


So what's your point? Once again, I'm talking about the bigger picture. You can't seem to grasp that for some reason and I have no interest in carrying on a conversation any further. Going back and fourth like this has gotten stupid.

Believe what you want to, I'm no longer interested when you go to Wikipedia to nail down some ridiculous point that is irrelevant to anything but a childish game. Is this for real? Good lord.

Mike
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Last edited by Mike's Plumbing; 06-24-2011 at 11:21 AM.
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Old 06-24-2011, 11:23 AM   #52
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Re: Best Phone Script For Appointment Setting


Ewa, do a search on wikipedia on a woman who sells cosmetics and hangs out on a contractor business forum.

Crimany
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Old 06-29-2011, 01:28 PM   #53
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Re: Best Phone Script For Appointment Setting


Mike's Plumbing knows his stuff, he is a professional!
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Old 06-29-2011, 02:02 PM   #54
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Re: Best Phone Script For Appointment Setting


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Mike's Plumbing knows his stuff, he is a professional!
Nobody likes a suck-up...

Man this thread went straight off the rails. I figured you two (Mike & Elwa I'm looking at you both) would give me a great marketing thread. I just caught up on it and I swear you two seemed to be arguing the mostly same point of view right past each other.

What did I miss? Who's on first?

+ YouTube Video
ERROR: If you can see this, then YouTube is down or you don't have Flash installed.
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Old 07-02-2011, 10:49 PM   #55
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Re: Best Phone Script For Appointment Setting


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Hay Handy, That's how I do it when I go D2D But I use the opening line, Hello, I'm doing some work in the neighborhood and thought I'd stop by. (By this time I can read their face and see if they are talkable) I've noticed you have a lot of rot that needs attention, or what ever I see. As for setting a hard app. one must find out when both partys are at home so you won't be wasting your time with one who has to check with the other and a lot can be lost in the relay of words. At this encounter they at least get a card or a flyer. No body at home I leave a flyer. Hopefully I can set an app. to talk with both he and she or she and she but he and he they may get a high bid We have a lot of the partner gang over here and they need work too
So what you are saying is you will intentionally attempt to sabotage your own lead because they are gay? I have some gay and lesbian customers who have generated a ton of business for me, and NOT just other gay or lesbian couples. They are pleasant and accommodating to work for and they always make sure I have a glass of sweet tea on a hot day.

There is no such thing as a gay dollar. Doing work for gay people doesn't make you gay any more than my black friend makes me black. Let me be the first to anticipate the "he supports the gays, therefore he must be one" types of comments. I'm not. I'm also not black but I support equal rights for them.

The trades really have a lot of catching up to do.
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Old 07-02-2011, 11:31 PM   #56
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Re: Best Phone Script For Appointment Setting


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So what you are saying is you will intentionally attempt to sabotage your own lead because they are gay?
Man How do pull that sht out of thin air and as far as the gay dollar, there the ones with the Vaseline all over them I don't care what people do behind shut doors, nor do I care of the dollars have Vaseline all over them So I'm sorry I hit a very sensitive nerve with you, some times you've got to just lighten up and breath, maybe try some yoga or something
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Old 07-02-2011, 11:48 PM   #57
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Re: Best Phone Script For Appointment Setting


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Man How do pull that sht out of thin air and as far as the gay dollar, there the ones with the Vaseline all over them I don't care what people do behind shut doors, nor do I care of the dollars have Vaseline all over them So I'm sorry I hit a very sensitive nerve with you, some times you've got to just lighten up and breath, maybe try some yoga or something
My 7 year old son told me that the trick to living to 200 years old is to do a yoga pose everyday. I don't even know how he knows what yoga is.

Sorry if I misinterpreted your intent. Sometimes things don't come across the way they are intended on the forums.
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Old 07-02-2011, 11:57 PM   #58
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Re: Best Phone Script For Appointment Setting


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My 7 year old son told me that the trick to living to 200 years old is to do a yoga pose everyday. I don't even know how he knows what yoga is.

Sorry if I misinterpreted your intent. Sometimes things don't come across the way they are intended on the forums.
It's fine,,, you misinterpreted my smiley face used () I used this one to not refuse there money but to disagree with the thought of......oh I can't get into it or I'll be Banned by the Mixanator
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Old 07-03-2011, 12:01 AM   #59
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Re: Best Phone Script For Appointment Setting


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No offense, but my sales reps would have my a$$ if I set a weak lead like that.

Not that my "script" is the best,...but I definitely try and somewhat qualify the appt. prior to sending one of my guys out to the home,....


Good morning/afternoon, evening, Mr./Mrs._______________? This is ____________with_______________. You very well may have recently noticed my trucks or vans in the neighborhood as we've been doing/ have done some work for Mr./Mrs._____________over at ____________.

My company specializes in the newest, most energy-efficient______________designed exclusively for the ____________marketplace. While we're working in the neighborhood, we're scheduling free estimates at no-cost or obligation. At your convenience, one of my "techs" would stop out,...answer any/all of your questions you folks might have,.....design something right to your specifications,...provide you with tons of area references as we've done quite a bit of work in your area, as well as provide you an exact price right to the penny.

-What time are you folks generally both home by on most evenings?

-Keep in mind, this would be used for somewhat a "cold-call".

I also would try to ask them providing they see a product they like at a price they could afford, is this a prioject they plan on doing this year.

You will obviously use what works for you, but in the same tone--I think your way of "selling" the appointment is simply going to have your reps wasting alot of time and gas merely for these homeowners able to have your bid "on file" for when and IF the project actually ever happens.

-Just mho
can you post some statistics such as:

number of hours telemarketing
number of leads
amount paid to telemarketers
number of appointments scheduled
number of cancellations
number of closed sales

We tried telemarketing with some fairly experience telemarketers and our results were zero. In one week, one telemarketer got 11 leads at a cost of about $400. The leads seemed solid on the phone, but 7 cancelled and the remaining 4 were a complete waste of gas and time.

We are currently doing door-to-door canvassing. One canvasser gets 3 to 5 leads per day and every lead is fairly solid because we give the customers estimates on-the-spot. We have instant face-to-face contract and the dialogue flow smoothly. We also get to close the sale on-the-spot.

As for thinking that telemarketing is easier and less intrusive it is not. It is much easier for a person to be insulting on the phone and almost every person is polite and more-genuine when canvassing. 15 to 25 leads per week for canvassing is probably 10 times more effective that telemarketing.
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Old 07-03-2011, 08:51 AM   #60
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Re: Best Phone Script For Appointment Setting


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Just promise, no bare chest when you enter youtube
He may look like this Ewa!!


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