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#61 | |
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Re: Unhappy CustomerQuote:
On a side note, I used to own a flatwork company. I had a customer send me a registered letter stating that he was going to tear out a basement floor and have it replaced because he wasn't happy with it. By the time I got the letter it had already been torn out and replaced. I met with him and basically laughed at him and told him he was crazy if he thought that I was going to pay for the replacement floor as no court would ever agree to that. The worst part for him was that I would have made it right no matter what the problem. But I sure as hell wasn't going to do anything without being able to see it for myself, and I sure as hell wasn't going to pay someone else to do it.
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#62 |
Just Jennifer - The Paint
Trade: Painter / Faux Finisher
Join Date: Oct 2011
Location: Welland Ontario Canada
Posts: 162
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Re: Unhappy Customer
I learned MANY, Many, years ago, a good contract must cover ALL possibilities. Mine always said if HO is not happy I get to do any re-dos and all possible areas of complaints were covered. Materials always had to be paid up front. As the HO signed up I gave a verbal warning: " When I am finished you owe me every dime! If you are not happy or there is a problem, I fix it and you still owe me every dime! What we have agreed to on this contract I do, what is not here I do not do. Please read it carefully, if any changes are required we will update the contract." They always had a least 10 days to think it over. Once I start the work the contract is NOT Negotiable. I might note here, I am so nutty about no one getting my labor free that around the paint shop it was almost a joke. I would go out of pocket to insure that anyone using my services knew payment was not optional, I always get paid! (And I always did, no one has ever gotten my work free unless I chose to do them a favor and go above and beyond as a gift) I am a painter and far to many HOs think they can stiff painters. BUT after all of that, I have only done one call back for a complaint. I always do my "best work" and have never once uttered the phrase "That's good enough."
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B.D.R. (01-08-2018)
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#63 |
This space for lease
Trade: General
Join Date: Jun 2014
Location: WA State
Posts: 5,309
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Re: Unhappy Customer
I learned long ago that some people are never happy and it had nothing to do with me. I have done pretty good over the years but a few people were trouble and part of the learning process of weeding some folks out.
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#64 | |
Just Jennifer - The Paint
Trade: Painter / Faux Finisher
Join Date: Oct 2011
Location: Welland Ontario Canada
Posts: 162
Rewards Points: 442
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Re: Unhappy CustomerQuote:
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#65 |
Shingler extraordinaire
Trade: Roofing, Framing, siding, decks
Join Date: Aug 2009
Location: Grand Rapids, Michigan
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Re: Unhappy Customer |
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#66 | |
Shingler extraordinaire
Trade: Roofing, Framing, siding, decks
Join Date: Aug 2009
Location: Grand Rapids, Michigan
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Re: Unhappy CustomerQuote:
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#67 |
EVIL GENIUS
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Re: Unhappy Customer
Just out of curiosity whats going on? today is the 4th and the other guy is supposed to be there tomorrow.
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#68 |
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Join Date: Jun 2012
Location: Oregon
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Re: Unhappy Customer |
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#69 |
EVIL GENIUS
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Re: Unhappy Customer
Maybe he threw down with the HO and is in jail.
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#70 | |
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Trade: General Contractor
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Location: Oregon
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Re: Unhappy CustomerQuote:
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