Unhappy Customer

Originally Posted by AustinDB

if it's 1" low in that one area, how about agreeing to an additional 1" to 1-1/2" across the board for the sake of getting it done quickly and easily?

Does the amount of asphalt you had delivered cover that 1800sqft at a depth of 2"? I'm guessing you guys have a rule of thumb that takes into account it's finished depth after compaction right?

Originally Posted by JenniferTemple

I learned MANY, Many, years ago, a good contract must cover ALL possibilities. Mine always said if HO is not happy I get to do any re-dos and all possible areas of complaints were covered.

Originally Posted by RangoWA

I learned long ago that some people are never happy and it had nothing to do with me. I have done pretty good over the years but a few people were trouble and part of the learning process of weeding some folks out.

Originally Posted by That1guy

He has refused to even discuss options he said he signed a contract with another contractor and the work is scheduled to be done Jan 5th and he wants existing asphalt removed

Originally Posted by That1guy

Again thanks for all of the helpful replies. The driveway is done to city spec and they require 4" of aggregate base and 2" of HMA minimally. 2" is pretty standard for residential drives in this area. Like stated above California laws don't allow us to ask for more that 12% down and it's part of the reason I forgo even taking down payment on smaller jobs because it's simply not enough money to matter.
Like I said I take full responsibility for the asphalt not being the proper thickness but as I went and put eyes on the job I can see the area in question is directly in the middle of a birdbath where the screed possibly dipped and wasn't caught in time. I will be consulting with a lawyer on where do go from here. The ball is in the customers court as of now I won't be tearing it out and will lay the option of capping the driveway out to him but like I said he has work scheduled to begin Jan 5th so if he proceeds with another contractor we shall see what happens

Originally Posted by Michaeljp86

Just out of curiosity whats going on? today is the 4th and the other guy is supposed to be there tomorrow.

Originally Posted by That1guy

Hey guys new to the site but looking for a little input.
Recently completed a paving job and it passed city inspection and when I met with the customer he bagan to tell me he was unhappy with the work because there were a few "bird baths" in the asphalt. I know ideally we shoot for this to no occur but it happens from time to time. I discussed with the owner about possibly placing more mix and then sealing over the top to give it a uniform look at no cost to the customer to which he was ok with.
So before 2 days before the additional work was to be done I hear from the customer stating to not do anymore work that he had met with other contractors who gave him prices to pave the driveway and included that they were all cheaper than the price we had agreed on and that he would be meeting with the city inspector about the work that had been done.
Well long story short the job has now failed inspection because the home owner dug into the middle of the driveway and found a spot that was 1" thick where as the contract stated it would be 2". The customer sent me a text saying he would needs the asphalt removed but a certain date because he has hired another contractor to do the job. Now I take full responsibility for the low spot and have offered to cut out and remove the section because I know for sure the entire job was not done at 1". The customer has refused and said the other contractor will be doing the work. I asked for no money up front and am out thousands of dollars so my question is am I responsible to remove the asphalt or can the customer try and file suit? I have been in business for over 12 years and never had an issue and guarantee all my work for a 5 year period just not sure where to go from here.