Problem With Pella Vinyl 25 Series Slider

bujaly

So, I ripped out the old 3 door patio door and installed this 8' wide vinyl slider last week, and the damn thing is leaking...
I will spare all the details... Basically I took the caulk off the bottom and poured red colored water into the tracks and BAM, immediately the water comes out from underneath. It seems where the stationery door is, is where the "crack, defect, what ever the eff it is". I call Pella and someone is coming out next Friday to inspect.
Here's my issue. If they do find that the door is faulty, they will have a new one sent to the house, but I have to rip out and replace.
Pella says it's policy to only replace and not reimburse for labor.
WTF!!!!

What are your thoughts on this?
I posted some B&A pics as well..
PS!! Biggest god damn door I've ever installed..

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bujaly

Anyone have a comment for this?

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rbsremodeling

Most warranties are like that Material cost or Material replacement. It sucks but that usually how it is

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Meetre

Sorry man, that sucks! I've never had to replace a window(knock on wood), but have had some siding replacements that were under warrenty. Manufacturer had the local yard pay us, and very good chuck of money to tear off and replace. But, labor is included in the warranty. Sorry to hear it isn't included with that door. But, it is a great chance for some supper happy customers. let them know what is going on, and that you will get this corrected for them. Yes, loss of billable time will suck, but they will tell everyone how great their contractor or in your case handyman is. You can't buy that kind of marketing. You will have a customer for life, and should get plenty of referals from them too.

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Patrick

Our suppliers will pay us for these sort of things, but its rare that we have this happen.

BTW, Using pella products was your first mistake. Were these from Lowes, or Pella?

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Originally Posted by Celtic
Like I said...I'm sure you are very good at what you do ~ whatever that is and where ever it happens.

dkillianjr

I hate situations like these! Nobodys happy. If the customer either has no money, I see future work, or something like that I will either just eat the labor and recoup it somewhere else or give them a decent deal. But if the customer is a real idiot about it or I just don't like them something like that, they get the full price and I tell them to take it up with the manufacturer. But almost all of my work is referal so for me it pays to try to make people happy, even if I don't want to. On a side note, if they are a repeat customer and I am always doing work for them or if I know I have another job coming up for them I will give them free labor on the replacement, then just slipit in to the next project for them. Everybody is happy Good luck Mitch.



Dave

Driftwood

BUJALY ,At one time I was a Pella C.P.C. [ Certified Pella Contr. ] In My area
Bay area Ca. They would pay. On a project I install[another cont] I was paid to install THE 3RD PICTURE WINDOW,WITH SCAFFOLD ON 2ND STORY. I do great work [this is My 47 th year as a tradesman] I bitsherthane flash,and install My own pan flashings under ALL patio doors! If You had used a seperate pan flashing, under the sill , there would be NO leak,Cracked sill or not. Ihave never experienced a cracked sill! Was the unit handeled rough. I have a book from a pro window and door leak finder,that travels the US. To seperate Unit leaks from manuf. leaks,this is the basic way. cover whole window with plastic. Blast the surrounds with water a Long time,no leak? plastic surrounds only blast again. Have Your camera ready, when unit is removed! Good Luck

Driftwood

On the 2nd hit Your picture JUST came up.
I SEE NO Z FLASHING ON SILL SUPPORT,CLAPBOARD,JOINT.
You have to have a flashing there! BAD DOG

bujaly

From lowes, yes. I am flabbergasted at this!! I never expected to actually have to use the 30% markup profits for this crap!!! I should have inspected this unit thoroughly before installing.. Shame on me!!

I see it as this.. I'm the contractor and take full responsibility from start to finish. The customer, as far as I'm concerned, has no worries until i say.. "all finished..PAY UP!" (no leaks of course)
I will make sure this is corrected, even if it cost me.

Please learn how to use punctuation before you EVER REPLY TO anything again.
For one, re-read this. it's a DOOR, not a window. For two, I used red dye to find the leak. I don't need to "blast" anything. It's quite obvious it's coming through the middle of the frame. For three, Pella manufactures a ton of products. It wouldn't be far-fetched if they had a faulty product..right?




Are you blind?
Do you not see the flashing at the bottom of the door man? OR do you think vinyl doors come with that decorative little piece these days?? Bad dog for assuming! OH YEAH!! Read the bottom of my signature!!

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bujaly

Just to reiterate...

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Driftwood

I take the time to help out a HANDYMAN , that isn't qualified to install anything beyond a child gate, and You attack Me for My punctuation???????
No flashing left 6" and right 6" beyond the door. You created a WATER TRAP
"8ft. largest door I ever installed" More like FIRST DOOR!!!!!!!!!!!
I guess a 12 ft. would be out of the question. I hope You stick to child gates
and house letters. Oh piss Me off some more and I'll really help You with
Pella

genecarp

i never liked those 4' doors, you really must pay attention to every detail with a door that large, also, be aware the pella guy will be looking to make sure you did everything per the manufacturer installation guideline. if you did not, you are out of luck. keep us posted

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bujaly

OH NO!! Another one.. Dude, really??? How do you get off saying that I didn't wrap the house with flashing? REALLY?? PLEASE tell me how you can tell this by looking at this picture??? PLEASE TELL ME!!
This door is completely water free!!!
Just to refresh your memory, here's what pella says you do.
http://web.pella.com/products/instal...252_SDInst.pdf


BABY GATES!! LOL!!!! I actually did install one for my dog and he ripped it down!!! BAHAHAHA Guess I can't do that right either. MAybe I should go get a "baby gate hangers license" huh?

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bujaly

Well, we will see this Friday. I hear ya on the Pella rep, trying to worm his way out. Hey, I followed the instructions, all but one. I didn't screw the bottom sill to the subfloor. I will let ya know!!

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bujaly

Just awaiting your response. Let me apologize for the stinging rudeness of my original comment. I just didn't like the "bad dog" part. Kind of started to assume there and that's my pet peeve.
But I am still awaiting an answer to the last question I posed to you..

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TyD

I hate when i'm quoting a quality product and the HO recall seeing Anderson or Pella at the local lumber yard and they both seemed alot cheaper that what you're quoting.
Then when I tell them to go to a real Pella store for a comparison quote and the Pella people wont even acknowledge the Pella product from Lowes even exists?????
Anyway, I love the newest thing. ThermaStar by Pella or SilverLine by Anderson. Both these cheap replacement vinyl window products only exist thank to the afformentioned companies buying out failing window manufacture's and putting their name on it?
If McDonalds gets a dollar menu, then guess what Burger King's got one now too. But it's still crap.
I love name recoginition but to this degree? But a Pella logo on a piece of poop, and now it's quality? Please.

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TyD
DuPontOne.com

Some customers just aren't worth it, thank you crapcustomers.com

TyD

Now that i see the picture and this was a replacement it appears this was done without cutting back your siding to expose the old nailing fin and the use of a nailing fin with your new product? Sealed and taped? Installation of new brickmold, then caulked?
Even so, i've typically found, from a picture anyway so who knows, The water is coming form the top of the door, running down the sides, showing itself along the bottom?

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TyD
DuPontOne.com

Some customers just aren't worth it, thank you crapcustomers.com

bujaly

I agree. Homeowner wanted the CHEAPEST door out there. They are moving... No surprise there.
But hey, a dollar menu cheeseburger will do for a quickie here n there..

No, it is coming right from the middle of the sill track, where the stationery door is. I poured red water down and immediately it spewed from the bottom.
No nailing fin used, you are correct. I wasn't able to use it here. It sunk the door in about a 1" from the finished side of the drywall and stuck WAY out past the siding. I thought that was strange too. I definitely installed with the correct sides facing ext/interior, but it seemed like I could've used the nailing fin if I had just turned the door opposite..
We will see on Friday. Wish me luck

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Driftwood

I'm worried Pella, might find an installation problem, to bust You Fri. Fins go directly over ply. Inset space ,if one on the inside,then rip a filler flush with drywall.I'm an old Man 65 ,we always used Galvy threshold pans. We still do! If You have a leak at a mullion,no problem. This ,and many other leaks ,get stopped at the 3/8" interior upturned lip. Jam liner is on plastic pan. My Son just installed a 5'0"x8'0" last week. This is the 1st one in 10 years! When They
went pro line,they tanked. Great units are Marvin. When Iwas a pella CPC
I spoke at installation seminars. I would tell Pella Eng.about problems they had
They never listened,I believe. Good luck Fri. PS fell pretty good for 65,spent
the day roofing a 2 story home with My Son [ 37] Hope to die at My trade,not in a bed!

TyD

[quote=bujaly;496801]I agree. Homeowner wanted the CHEAPEST door out there. They are moving... No surprise there.
But hey, a dollar menu cheeseburger will do for a quickie here n there..

Yeah, a quicky dbl cheese from micky dees' for a buck does the trick when on the go. I just ahte eating that crap! lol

Sorry about the door, i'm the type that jumped ahead without reading it completely and your pictures..........anyway good luck.

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TyD
DuPontOne.com

Some customers just aren't worth it, thank you crapcustomers.com