How Many Let The Whining Customer Get Away With Extra's?

Just a Roofer

I must admit i have but don't like to that's for sure. Some people are just outrageous on what they want for free, when i bid certain people i have to up the price just to get my original after they feel they talked me down.

I hate playing these games but the family has to eat.

PA woodbutcher

Whiny people get nothing other than what I originally propose...and I normally don't go looking for their work again. People who are pleasant to deal with, up front with the money, patient and accepting of the work are the ones that get the extras for nothing. They're the customers that I want. When I get those customers that don't expect something for nothing, I will usually throw in something a little extra as a thank you for your continued business. I built a 36 bottle wine rack and gave it to my favorite customer of the year this year for Christmas. Was she suprised when I showed up Christmas Eve, knocking on her door with a couple of bottles of wine.

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'The trouble with our liberal friends is not that they're ignorant; it's just that they know so much that isn't so.' - Ronald Reagan

genecarp

You whine about the price, you get charged extra, and get no freebies. You dont bitch, pay on time, and are respectful to me and the guys, we bend over backwards, keep the numbers tight, and throw some extras in. HOMEOWNERS PAY ATTENTION..

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Bodger

That's the best policy.
I am my own worst enemy when it comes to extras. My good clients who expect nothing for free and pay on time are the ones that get the small freebies thrown in.
My problem is that I have spoken too soon on some of those freebies and found myself doing things that I should have never opened my mouth about and said I would throw in as a lagniappe.

I have managed to control myself on that one of late.
The nickel and dime PITA clients get what the agreed to in their contracts and I try to avoid working for them again if posssible.

rbsremodeling

This describes me to a tee. I have been trying to curb it but my mouth is my worst enemy some times.

I am either too mean or too nice

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Houston's

That makes me feel better! im not the only one.

dan-o

This is my policy too.
Whiners also face an PITA upcharge on future work, if I choose to do it.

I also mark-up all of their direct referrals. Birds of a feather flock together...

TimNJ

If it is some little thing I can do real quick (15 min or less) and the people haven't annoyed me on the job I'll do it.
Anything else and I give them a price.

lawndart

Sounds like you need to find your balance grasshopper

JumboJack

No kidding.I was getting ready to change the name of my company to Doormat Construction....

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in texas with framing and cornish people will do it for 3.00 a foot. What do yall think about that? Just laber

rbsremodeling

I have been trying for 28 years. I am laid back 95% of the time.

Its that 5% that's a doozey

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WisePainter

Sounds about right.

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My advice: Hire a real painter to do it.

Tom Struble

sometimes homeowners can be their own worst enemies.Most of my customers are great,cant do enough for me they become my customers for life and recommend me all the time and those are the customers i bend over backwards for.
Then there's the other customer,stays home from work to watch me doesn't offer coffee or a cold drink,tells me his union son inlaw was going to do the job but was too busy,they get whats in the contract nothing more or less

flippinfool

ALL extra work is wrote up on a " additional work authorization sheet".

Houston's

Send me a copy of that please!

Just a Roofer

What do you guys do when the customer is not home when surprises happen? If i have a roof half way open & find out it needs a redeck, chances are you can let the customer know by calling only. I can't wait to get some change order signed.

flippinfool

Just go to (www dot nebs dot com) and look for product search on the top center of the page. Type "120" and scroll do about half the page and look for ADDTIONAL WORK AUTHORIZATION. 100 printed sheets $84.00. Sorry it would not let me print the web address.

flippinfool

Most times know this before I start. As long as it's a walker. The contract will state the price per board if replacement is needed. A good camera is proof of the new boards or the pcs in the dumpster. My rule thumb. If 40% or more is bad replace all. Even with a fifty year shingle roof will only last as long as the old plywood.

Just a Roofer

Same here as i usually know ahead & have price per sheet in contract also. How would that hold up in court if you can justify replacing?

flippinfool

Very well !!!!! Most times I'm within a few sheets of what is needed. What consumers DON'T want is the big surprise. Some of the low-ballers never mention it until work is in progress and boom the price almost doubles.