thom

Last week I posted about the crappy service I received at HD. Left a cart full of product along with 10 special cut blinds on the floor, complained to the guy at contractors desk, left, bought the stuff at Lowes and sent HD an e-mail.

Corporate responded to my e-mail with an apology, and a $20 gift card. This morning I got a call from the manager of the HD that had the problem clerk. He was apologetic. Said this was not the first problem with that clerk for poor service. Said she has been terminated as a result of my letter.

PressurePros

Sounds a little fishy to me. I don't know of any corporation that would fire someone with an otherwise good track record based upon an email.

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maverick17

Good thing thom said

"Said this was not the first problem with that clerk for poor service."

otherwise you could say it was fishy.

Giftcard

I like Lowes better. Hd is on every corner like Mcd's, got to use them. Large companies are expected to have employee problems, I think Hd customer service sucks and firing that person won't fix the problem,.

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slickshift

No. You don't "got" to use them
You make a decision to use them
It may be convenience, price...but you do not "got" to use them

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Originally Posted by ModernStyle I have never used this crap before and I pray to the paint gods that I never have to use it again, I would rather use Behr

slickshift

Excellent!

Now for everyone that complained about her...how many didn't?
If you get crappy service, complain!

If you shop at HD, fill out those customer rating things on the receipt
If anything was less then great, let them know

If nobody complains, things will not change

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Quote:

Originally Posted by ModernStyle I have never used this crap before and I pray to the paint gods that I never have to use it again, I would rather use Behr

Celtic

Does this mean they have your business again?

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thom

Probably. There are 3 HD's and 1 Lowes within 5 miles of me. 2 more Lowes 5-10 miles of me, and 2 more HD's withing 10-15 miles of me. They're everywhere.

Somethings don't work to buy elsewhere. This time it was slim-shades, other times it's laminate shelves or fertilizer or insecticide or +++.

The regular bulk items, lumber, sheetrock, shingles, it's easier, cheaper, and better service to buy from the wholesale distributor. There's a lot of stuff that I can't get from a wholesale distributor that they stock at HD and Lowes.

Pressure Pros, it wasn't just the e-mail. I complained at the contractor counter on my way out, leaving all my stuff behind. The manager got the message from the contractor counter that day. The e-mail was a reinforcement that was forwarded from corporate. The manager did say this was not the first customer service issue with this clerk.

Second Look

Hypothetically speaking, if a company's culture allowed or encouraged employees to provide substandard service, then firing one employee for bad conduct would be about as effective as treating a gunshot wound with aspirin.

Chronic, persistent service problems in an organization are the fault of the people who hire, train and manage employees, not of individual employees.

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Second Look home improvement www.SecondLookHome.com
Handyman and Home Repair Specialist in Rhode Island
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TempestV

I had a professor in college that used to work for land o'lakes butter, and she said that the company had a small emergency because six people nationwide had complained about a particular product. It goes to show that the consumer has a fairly good voice on things like that.

framerman

Not with newegg.com

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TempestV

I've never had a problem with newegg, so I couldn't say.
Sager tec support I do know has a hard time listening to their customers.
So I suppose it isn't always true, sometimes however, your voice really counts.