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03-08-2007, 10:45 PM
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#1
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Pro
Trade:
Remodeler/Deck builder
Join Date: Aug 2006
Location: Ogden, Utah
Posts: 195
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Good homeowners stories?
Alright guys and gals many times now I have read stories about difficult and picky home owners. And as I read those post I can related to alot of them.
But then a bad thing starts to happen to me. I become kinda negative thinking of all the hard to deal with customers I have dealt with.
That is why I started this post. Please tell us about your dream customers,something they did to make your day, how they treated you fair, etc etc etc...
Mark
__________________
Never let the fear of striking out keep you from playing the game.
www.wasatchvalley.com
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03-09-2007, 09:57 AM
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#2
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Workin' Hard & Havin' Fun
Trade:
Deck Builder
Join Date: May 2006
Location: Reading, PA
Posts: 1,309
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Big cups of ice water on a really hot day, and fresh homemade salsa to take home...
~Matt
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03-09-2007, 11:10 AM
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#3
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Pro
Trade:
Renovations
Join Date: May 2005
Location: West Coast Canada
Posts: 1,704
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Cold beer in the hot tub after work and three course meals.
Just came back from that one, he also threw in $100 'travel expenses' when I handed him the invoice.
__________________
"Too much is always better than not enough"--J.R. "Bob" Dobbs
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03-09-2007, 12:00 PM
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#4
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Licensed Contractor
Trade:
Electrician
Join Date: Dec 2006
Location: Rahway, New Jersey
Posts: 3,661
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I had worked on an addition on a house for 2 months and at the end of the job the HO handed me a $100.00 gift certifcate to Home Depot for a job well done.
Another time I said to a HO, "damn, that smells good" and asked her what it was she was cooking. She told me Meatloaf. The next time I did work for her she sent me home with one. It was delicious.
These type customers are few and far between.
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03-09-2007, 12:23 PM
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#5
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Palisade Point Const.
Trade:
Remodeling/Finish/Framing/Log
Join Date: Feb 2007
Location: Bozeman MT
Posts: 1,625
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on the job I'm on now, the homeowner came around the job site and gave everyone cookies.
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03-09-2007, 12:26 PM
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#6
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Insert title
Trade:
Doors-Windows-Decks
Join Date: Apr 2006
Location: MA&RI
Posts: 4,583
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I use to get meatballs for tips all the time, some customers would include sauce. I worked for a sales guy for a while who would tip me with demo stuff. On the last job he wanted to do partial payment in dilldos, I told him the wife would kick me out if I came home with a few hundred dollars in toys instead of cash.
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03-09-2007, 12:51 PM
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#7
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Palisade Point Const.
Trade:
Remodeling/Finish/Framing/Log
Join Date: Feb 2007
Location: Bozeman MT
Posts: 1,625
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my dad had a job that he underbid, and the homeowner found out that he wouldn't be making money, and asked him how much he would have to raise his bid to make money on the job, and paid the new bid amount.
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03-09-2007, 01:28 PM
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#8
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Pro
Trade:
Painter
Join Date: Feb 2006
Location: MI
Posts: 510
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On one high end remodel job where the general contractor and his two guys did the trim work and the head guy carried the hammer around and talked on the phone, the 2nd guy tried to tell jokes all day, and the third guys actually did try to work but could not overcome the negative energy of his partners.
Needless to say, they took forever and where not staying ahead of the painter (me). The homeowners where aware of the hassles I was dealing with working behind Larry, Moe and Curly. I was employed by another painter back then. The homeowners gave me a $200 gift certificate to Gander Mountain and $100 to the nicest Italian restaurant in town.
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03-09-2007, 02:11 PM
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#9
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Carpenter
Trade:
custom homebuilding/remodeling/restoration
Join Date: Mar 2007
Location: Jamestown NY
Posts: 1,154
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Just finished a full house remodel with a 20x20 kitchen addition. The owners lived there the entire time and never left! They'd watch TV in the next room and when it got loud, they'd turn the volume up. Come a commercial and the homeowner would walk around and see what we were doing. This went on everyday for 5 months. He was a working man who inherited a large sum of money, though relatively not wealthy.
We were pulling our hair out by the 4th month! The last week of the project he cooked my partner and I breakfast, handed us each $500 cash and thanked us for putting up with him.
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03-09-2007, 04:03 PM
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#10
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Pro
Trade:
Custom deck builder
Join Date: Aug 2005
Location: Colorado Springs, Colorado
Posts: 3,055
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I have had customers send me checks in the mail because I finished early and told them to pay me less. I have had other take me out to eat. I have had others give me cash to take my wife out. I have stayed for dinner before.
I would have to say I have been blessed with great customers. I have had a couple not so good ones but none real bad.
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03-09-2007, 05:48 PM
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#11
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It's all about the Avatar
Trade:
I have no face!
Join Date: Feb 2007
Posts: 1,789
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Dream customer
Dream customers, works in a forign oil country on the other side of the world and has left his key for his house with his bank loans officer. I do the work give the loans officer the invoices for progress payments, money is transfered into our account, job complete, final payment made with no hold back. All this on a 40 thousand dollar job over four weeks, never meet the man, only spoke to the loans officer twice. Weird, nice and true....best customer I never meet.
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03-09-2007, 05:50 PM
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#12
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Member
Trade:
Remodeling
Join Date: Oct 2006
Location: South central Pennsylvania
Posts: 85
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Today customer gave me a gift certificate to Cracker Barrel, my son, and our employee 20$ each. We are almost done with a difficult kitchen remodel.
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03-09-2007, 05:55 PM
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#13
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DGR,IABD
Trade:
Electrical; Commercial and Residential Service
Join Date: Mar 2005
Location: Central PA
Posts: 9,665
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Quote:
Originally Posted by Edsollen
Today customer gave me a gift certificate to Cracker Barrel, my son, and our employee 20$ each. We are almost done with a difficult kitchen remodel.
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Nice. One of my more favorite places to eat.
Who was your sparky on that job?
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03-09-2007, 06:00 PM
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#14
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Pro
Trade:
Painting Contractor
Join Date: Dec 2004
Location: Toronto
Posts: 1,830
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A few years ago a customer gave me a sock.
I stepped in a pan of blue paint.
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03-09-2007, 06:06 PM
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#15
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Tower Guy
Trade:
General Remodeling
Join Date: Nov 2006
Posts: 165
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The customer I have right now is great! Her kids knock on the basement door and ask if I can have a break for cookies with them. They're a really nice family.
Best tip so far was $1,000 bonus on a $10k job. They were REALLY pleased with my work.
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03-09-2007, 09:56 PM
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#16
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Pro
Trade:
contractor
Join Date: May 2006
Location: east
Posts: 3,314
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Quote:
Originally Posted by George Z
A few years ago a customer gave me a sock.
I stepped in a pan of blue paint.
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one gave me a pair of shorts ...
not gonna tell ya what color paint was involved ...
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03-09-2007, 10:11 PM
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#17
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Member
Trade:
Remodeling
Join Date: Oct 2006
Location: South central Pennsylvania
Posts: 85
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Mark:
I was naughty, all we did was unhook a disposal and rehook it.
Joel
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03-09-2007, 10:12 PM
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#18
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Member
Trade:
Remodeling
Join Date: Oct 2006
Location: South central Pennsylvania
Posts: 85
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PS. It was not in CBURG
Joel
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03-09-2007, 10:16 PM
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#19
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DGR,IABD
Trade:
Electrical; Commercial and Residential Service
Join Date: Mar 2005
Location: Central PA
Posts: 9,665
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Quote:
Originally Posted by Edsollen
PS. It was not in CBURG
Joel
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I was just teasing you anyhow.
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03-09-2007, 11:18 PM
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#20
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Member
Trade:
general contractor
Join Date: Oct 2006
Posts: 31
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harley davidson
A few years ago I did a kitchen and bath remodel for a woman. 3 weeks after the job was over a young man showed up at my house and handed me a set of keys. I looked in the driveway and there sat a 1992 heritage Harley Davidson. The guy gave me the title and said thanks for a job well done. I was shocked, and I tried to contact the home owner for 3 or 4 weeks after, but she would not take my calls. I have not done anymore work for her since then, but every Sunday morning when I fire up that bike I look to the sky and give thanks. That beats cookies any day.
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