Flossed By GE Appliance Repair...

Greg Di

Well, my wife was.

Our 3 year old $800 microwave crapped out. She calls GE and they say it's $99 for a tech to come out, but if it's a warrantied issue, there is no charge.

OK....come out.

Guy shows up and instantly knows it's the magnetron which is warrantied. Lucky for me....NOT.

The part is free but the labor is not warrantied. The labor charge was $200+. The guy was in and out in 1/2 hour.

That, is a complete hose job and scam in my mind. Based on my experience, GE might be charging $400 per hour per tech? I don't give a shlt about O&P, that's ridiculous. Don't insult me and tell me something is warrantied and then hit me with an insane labor charge which is really paying for the part 4 times over anyway (I looked online for the part cost).

Last year, the GE tech came to "fix" our freezer door. I explained the issue to the customer support people for 20 minutes and they insisted on sending a tech out for some complex fix. $99, the tech shows up, literally opens the door, closes it, takes one step back, opens the door again and torques the door to bend the hinge. Are you kidding me? They could have told me that on the phone. I told the guy (who was nice) to get someone from GE on the phone pronto because I wasn't paying the $99 service call fee for nonsense like that. Let's just say, after my "chat", I didn't pay, but it sure did piss me off.

Anyway...that's my rant for the day...

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Celtic

http://fixitnow.com/

Could save you a bunch of both time and money.

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dirt diggler

Greg - was this a an "X" hourly minimum? (i.e, 4-hour minimum, etc) We do this all the time. I'd be working for someone else if otherwise.

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Thanks in advance!!!

Greg Di

Negatory. They use fixed-rate pricing apparently. What burns me is that they make it sound like you are getting the warranty work free, but they are blurring the line between a true warranty and a bloated labor charge.

"Sure, I'll build you a deck Mrs. Jones. In fact, I'll throw in all the material for free. You just pay the labor. My labor charge is $30,000.00."

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PA woodbutcher

I'm guessing that it was a GE authorized repairman who charged what he wanted. I have a GE washer that is 7 years old..they came out and repaired it for like $62. Cleaned and serviced it while he was here. Might have something to do with the fact that I bought it from him new....Along with dryer, refrigerator, freezer and stove. I buy everything from him and he in turn reciprocates with making sure that I'm taken care of. I have heard stories of him being "not so gentle" when he's called out to repair something that was bought as one of the box stores or Sears

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Stone Mountain

Had that happen to us a couple of years ago when one of our toilets quit. So much for the basic service charge, so much to remove, so much for a flange, and on and on. Before I knew it we were up to $450 for 2 hours work and a few parts.

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JonM

http://www.repairclinic.com/RepairHelp/RepairHelp.aspx

SelfContract

It's ridiculous. Microwave is now so cheap since Taiwan electronics keep pricing down. Black Fridays will sell one for under $50. With that $200 labor charges, you just easily have to throw out that broken one, buy 4 new ones, keep 3 for uses, and throw a new one into da technician's face as "Black Bruised face" gift to him!! LOL

Anyway, nowadays, I always says "No" to warranty offers to any electronic, computers, and appliances in any store I buy. I will fix it myself or throw it away anyway. Why waste your hard-earned money$?

PA woodbutcher

TVs, stereos, and other electronics have all become disposable. They make them so cheap to buy and expensive to fix that it's no longer practical to repair them. A microwave is one of those things that may or may not be disposable depending on size, power and what is wrong.

If your shopping for something disposable go to one of the box stores or Lowes. If your not try out a "local" that has been selling, repairing for awhile. They appreciate good customers the same as you or I.

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'The trouble with our liberal friends is not that they're ignorant; it's just that they know so much that isn't so.' - Ronald Reagan