Dilusional Customers Everywhere! - Page 2 - General Discussion - Contractor Talk

Dilusional Customers Everywhere!

 
Thread Tools Search this Thread Display Modes
Old 07-04-2009, 06:55 PM   #21
solar guy
 
naptown CR's Avatar
 
Trade: solar contracting
Join Date: Feb 2009
Location: Annapolis Md
Posts: 1,917
Rewards Points: 1,000

Re: Dilusional Customers Everywhere!


As far as middle easterners and indians this is a cultural thing that's the way thhngs work there. Like it or not this is the way that it goes. learn to deal with it add a little for haggling and don't forget the bakneesh if middle eastern. Keeping these things in mind will make things go more smoothly and these people can be sold.
naptown CR is offline  
The Following User Says Thank You to naptown CR For This Useful Post:
katoman (07-04-2009)

Warning: The topics covered on this site include activities in which there exists the potential for serious injury or death. ContractorTalk.com DOES NOT guarantee the accuracy or completeness of any information contained on this site. Always use proper safety precaution and reference reliable outside sources before attempting any construction or remodeling task!

   

Advertisement

 

Old 07-04-2009, 08:12 PM   #22
Service & Repairs
 
Magnettica's Avatar
 
Trade: Electrician
Join Date: Dec 2006
Location: Rahway, New Jersey
Posts: 4,001
Rewards Points: 2,002

Re: Dilusional Customers Everywhere!


This thread is funny. I just got back from the Dairy Queen and there was an indian family in front of me on line.

Now get this... they did not question the prices, they just bought their ice cream.
Magnettica is offline  
Old 07-04-2009, 08:29 PM   #23
Pro
 
mikeswoods's Avatar
 
Trade: interior remodeling
Join Date: Oct 2008
Location: Kane Co. Illinois
Posts: 2,716
Rewards Points: 2,664

Re: Dilusional Customers Everywhere!


I was doing some work for the Realtor who sold a house to an Indian. The guy cornered me and asked"Mike, what's with you American contractors? We call and nobody comes,If some one does come they never get back to us with a price."

I told him the truth,I said'" It's your culture, Here we agree on a price before the work starts. If the work is completed to your satisfaction that amount is paid. However there are some from your country who want to renegotiate the price after the job is over. That's why contractors don't call you back."

I also added'"I am far more likely to get a tip at the end of a job than to have someone try to knock $20 of my bill."

So far I've done a good bit of profitable work for this "circle" of Indians, with no money hassles. Even got a tip once! Paid to be frank with the guy.
MIKE
mikeswoods is offline  
   
 
Old 07-04-2009, 10:16 PM   #24
I own stock in FotoMat!
 
480sparky's Avatar
 
Trade: 132 on Bush, I've got him at gunpoint!
Join Date: Jan 2009
Location: Iowa
Posts: 11,621
Rewards Points: 10,762

Re: Dilusional Customers Everywhere!


Quote:
Originally Posted by Darwin View Post
Honestly, I hope a bunch of contractors start slashing their prices. Then when their crews become overworked, their companies start losing money on jobs, these companies ultimately will go out of business because some didn't do the math.

contractors that fall by the wayside due to mismanagement = more business for us. Stay the course.

Then your phone will definately be ringing off the hook..... with their former employees looking for work.
__________________
Why is there not a Flat Mars Society?.
480sparky is online now  
Old 07-05-2009, 06:37 AM   #25
Pro
 
mikeswoods's Avatar
 
Trade: interior remodeling
Join Date: Oct 2008
Location: Kane Co. Illinois
Posts: 2,716
Rewards Points: 2,664

Re: Dilusional Customers Everywhere!


I'm no fool, I too have had my fingers burned in the past.
I feel like a naked man in a snake cage on a bigger job with some people.
1. make it clear what is included.
2.list what is not included.(i.e. paint,carpet,towel bars,Etc.)
3.keep the customer tuned in it ups and extras soon after that work is done
4.Make your deposit and payout schedule more favorable to you,In other words,Do not let the customer get to far ahead of you!.

This is just good business ,with any customer.
I turn down more work than I take,I listen to the little warning bells in my head. Some times I don't know why they are going off,but I pay attention and RUN if the customer seems iffy.

MIKE
mikeswoods is offline  
The Following User Says Thank You to mikeswoods For This Useful Post:
Tom Struble (07-05-2009)
Old 08-22-2011, 02:07 PM   #26
Registered User
 
S.b's Avatar
 
Trade: Plastering
Join Date: Aug 2011
Posts: 2
Rewards Points: 10

Re: Dilusional Customers Everywhere!


Quote:
Originally Posted by katoman View Post
Boy, that's a pretty racist remark. I have clients of all races, religions, including "Indians" that are educated, intellegent people who want quality work in their homes. And a pleasure to work for.
Its not racist it's just the way it is!!!!!
S.b is offline  
Old 08-22-2011, 03:34 PM   #27
Construction Connoissuer
 
CCCo.'s Avatar
 
Trade: Construction Remodeling - Renovations Repairs
Join Date: Jul 2009
Location: Kirklin, IN "Proudly Serving Central Indiana Area"
Posts: 2,024
Rewards Points: 1,320

Re: Dilusional Customers Everywhere!


Damn, you pulled this one out of the basement!

You must have been digging deep 2009


Hell, I think times are alot worse right now, imo

-
__________________
James Crow - Crow Contracting Company, LLC - Central Indiana Remodeling Contractor
Facebook l Youtube l Merchant Circle
Home, Kitchen & Bath Remodeling - ~ - Facility Maintenance & Repair Solutions

Want to contact us? - Call ~ 765.279.8271
CCCo. is offline  
Old 08-22-2011, 03:58 PM   #28
Every now and then poster
 
ohiohomedoctor's Avatar
 
Trade: Home Remodeling Professional
Join Date: Dec 2010
Location: Dayton, Ohio
Posts: 13,436
Rewards Points: 3,544

Re: Dilusional Customers Everywhere!


I always Indian the Indians up front. I learned about there culture in college. They are not intentionally trying to offend you, its just the way it is. We have landed some monster profitable jobs working for Indians. I try to meet them at an Indian resteraunt to go over my proposal at which time I pay for lunch. It is almost fool proof. They just want to feel like they affected the transition positively for themselves. I always try to give them what they want. Ofcourse these extra measure are built into the cost. Also, always take your shoes of at the the front door! It just being respectful. And include money for clean socks for your help...

As for the op, I think you got the best answer. They are not your competition. Hold your head high and move on.
ohiohomedoctor is offline  
Old 08-22-2011, 06:46 PM   #29
Pro
 
CO762's Avatar
 
Trade: Organic Mold Farmer
Join Date: Feb 2010
Posts: 4,858
Rewards Points: 4,534

Re: Dilusional Customers Everywhere!


Quote:
Originally Posted by insane View Post
If someone is substantially cheaper, there is usually a reason why.
That's all one has to say.

For the call of something being a 'racist remark', well, there is a bit of truth in stereotypes. If not, more blacks would own businesses in black neighborhoods instead of asians/indians. Many more examples, but I hope people understand that stating a valid perception doesn't make it wrong to simply state it.
CO762 is offline  
Old 08-22-2011, 06:48 PM   #30
Pro
 
CO762's Avatar
 
Trade: Organic Mold Farmer
Join Date: Feb 2010
Posts: 4,858
Rewards Points: 4,534

Re: Dilusional Customers Everywhere!


Quote:
Originally Posted by naptown CR View Post
As far as middle easterners and indians this is a cultural thing that's the way things work there.
Thank You. Ignoring/denying culture is silly.
CO762 is offline  
Old 08-22-2011, 08:24 PM   #31
Pro
 
GettingBy's Avatar
 
Trade: Home Improvement/handyman
Join Date: Aug 2010
Location: DC area
Posts: 2,622
Rewards Points: 6,486

Re: Dilusional Customers Everywhere!


Quote:
Originally Posted by danthebathman View Post
thinking that they are entitled to unreasonably low prices for remodeling because of the bad economy?
From
http://en.wikipedia.org/wiki/Sticky_(economics)

"Market forces may reduce the real value of labour in an industry, but wages will tend to remain at previous levels in the short run. "
GettingBy is offline  
Old 08-22-2011, 09:33 PM   #32
Pro
 
WildWill's Avatar
 
Trade: Remodeling Contractor
Join Date: Jun 2008
Location: Sequim, Washington
Posts: 1,116
Rewards Points: 504

Re: Dilusional Customers Everywhere!


It's tough times out there, I have sharpened my pencil by cutting out waste and being very efficient. I sort garbage and take it to where it's cheapest to dump, have materials delivered, etc.... Anything I can do to shave my margins to be more competitive in the market. I also do a bit of advertising so I get in front of more customers.
WildWill is offline  
Old 08-23-2011, 12:13 AM   #33
Pro
 
Rob PA's Avatar
 
Trade: General Contractor
Join Date: Aug 2010
Location: Indiana PA
Posts: 801
Rewards Points: 500

Re: Dilusional Customers Everywhere!


I have run into this and i simply tell them that everyone has a different cost of overhead. I have to make sure I have enough to pay the bills today and the next day.

I recently had a call about some carpet work. I talked to the women over the phone for a few mins.

She was saying how her dogs had destroyed the stuff. Then proceeded to say how her mother would help her pay for the work. I gave her a range over the phone and said if she thought that would fit her budget i would come out and go from there.

She proceeded to say well why dont you come out and give me an estimate. I polietly told her that I had already done the best i could and it sounded like i may not be the best fit. She called me back around dinner time that day and said they had ripped up the carpet and wanted another price. Im glad i didnt waste the trip out there.

All i got from the call was the place was going to be trashed, subfloor whipped out and someone else would wasnt there has to pay for it. I forgot to mention it had to be done the next day.
__________________
Facebook
Rob PA is offline  
Old 08-23-2011, 12:33 AM   #34
Pro
 
Redliz75's Avatar
 
Trade: Female Electrician
Join Date: Jun 2011
Location: Land of Lincoln
Posts: 276
Rewards Points: 250

Re: Dilusional Customers Everywhere!


Quote:
Originally Posted by naptown CR View Post
As far as middle easterners and indians this is a cultural thing that's the way thhngs work there. Like it or not this is the way that it goes. learn to deal with it add a little for haggling and don't forget the bakneesh if middle eastern. Keeping these things in mind will make things go more smoothly and these people can be sold.


That is not the way things are here. Set them straight or tell them to go home to the third world if they want to haggle.
Redliz75 is offline  
Old 08-23-2011, 12:55 AM   #35
Pro
 
Hardly Working's Avatar
 
Trade: Carpenter
Join Date: Apr 2005
Location: Seattle,WA
Posts: 1,011
Rewards Points: 812

Re: Dilusional Customers Everywhere!


Quote:
Originally Posted by Rob PA View Post
I forgot to mention it had to be done the next day.
I love how customers call you at the last minute wanting something done thinking that you have no other work scheduled. "Can you come tomorrow". I know things are slow but really.
Hardly Working is offline  
Old 08-23-2011, 01:13 AM   #36
Pro
 
Remodelor's Avatar
 
Trade: Bath Remodeling
Join Date: Nov 2010
Location: Kansas City
Posts: 396
Rewards Points: 250

Re: Dilusional Customers Everywhere!


Gotta love the necromancers who revive old threads. That said, I've been seeing a remodeling boom around KC. The housing market is tanked atm, and people are staying put. That means instead of moving, they're fixing up what they've got

Anyways, the company I work for is staying busy, and my father who's self employed, has been doing pretty well recently.
Remodelor is offline  
Old 08-23-2011, 01:23 AM   #37
Pro
 
RhodesHardwood's Avatar
 
Trade: Hardwood Floors
Join Date: Jun 2010
Location: Minneapolis
Posts: 1,146
Rewards Points: 594

Re: Dilusional Customers Everywhere!


Oh these type of clients are everywhere.
RhodesHardwood is offline  
Old 08-24-2011, 08:11 AM   #38
Pro
 
handyhands's Avatar
 
Trade: renovations of all kinds
Join Date: Sep 2008
Location: East Coast
Posts: 539
Rewards Points: 500

Re: Dilusional Customers Everywhere!


I'm the marketing manager with our company, so any leads that come in go initially through me--and I have to say any time it's an Indian wanting an estimate the boss wants to toss the lead in the trash.

I personally know of one instance when we actually sold a sunroom to one indian couple,--but I've also heard the stories from the reps that have gone on estimates for Indians that they ALL haggle,...(my thoughts are why not inflate the price to give some haggling room)--but again--it's almost like an unwritten law NOT to do estimates for Indians.

Wether or not I personally agree with it goes unsaid--I'm not the one sigining the paychecks.
handyhands is offline  
Old 08-24-2011, 03:25 PM   #39
master hacker of wood
 
FRAME2FINISH's Avatar
 
Trade: restoration carpentry
Join Date: Aug 2010
Location: cny
Posts: 2,487
Rewards Points: 1,730

Re: Dilusional Customers Everywhere!


i found if you can't understand them then don't deal with them,

and secondly whatever they cook stinks to high heaven,
FRAME2FINISH is offline  
The Following User Says Thank You to FRAME2FINISH For This Useful Post:
catfish (08-24-2011)
Old 08-24-2011, 06:18 PM   #40
Pro
 
GettingBy's Avatar
 
Trade: Home Improvement/handyman
Join Date: Aug 2010
Location: DC area
Posts: 2,622
Rewards Points: 6,486

Re: Dilusional Customers Everywhere!


Quote:
Originally Posted by Hardly Working View Post
thinking that you have no other work scheduled. "Can you come tomorrow". I know things are slow but really.
They are checking if you are busy. Even if you're not, schedule it a few days out.

I had an ambassador call me and say, "I'll meet you at my house in 10 minutes." When I offered him a spot a week away he said, "Well, are you a handyman or not?"
I never hated anyone so much so fast as this arrogant bastard.

He also paused a lot, hoping I'd be uncomfortable with the silence and fill it in with something he could use. So I also paused a lot, and pretty soon he's saying "Are you still there?"
You'd think he'd be immune to his own mindgames, but he wasn't.

Advertisement

GettingBy is offline  


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
New customers Paulie Marketing & Sales 4 06-09-2009 01:46 PM
8,000 Comcast Customers Passwords And Usernames Are Compromised Ed the Roofer General Discussion 0 03-16-2009 05:42 PM
Do any of us care about truly satisfying our customers? duckdown Marketing & Sales 26 02-07-2009 02:39 PM
Employee clogs customers toilet hbelectric General Discussion 33 12-24-2008 06:25 PM
Protect your customers from themselves Mike Finley Business 10 10-12-2008 08:16 PM

Join Now... It's Fast and FREE!

I am a professional contractor
I am a DIY Homeowner
Drywall Talk is for
PROFESSIONAL CONTRACTORS ONLY!

At DrywallTalk.com we cater exlusivly to professional contractors who make their living as a contractor. Knowing that many homeowners and DIYers are looking for a community to call home, we've created www.DIYChatroom.com DIY Chatroom is full of helpful advices and perfect for DIY homeowners.

Redirecing in 10 seconds
No Thanks
terms of service

Already Have an Account?