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Customer Refusing To Pay

 
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Old 02-16-2018, 05:17 PM   #61
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Re: Customer Refusing To Pay


Better to be silent and thought wise…


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Old 02-16-2018, 07:37 PM   #62
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Re: Customer Refusing To Pay


...
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Old 02-16-2018, 07:38 PM   #63
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Re: Customer Refusing To Pay


Quote:
Originally Posted by Fishindude View Post
After I completed everything and matched the texture I called her in to take a look she said "I'll think that'll work" but started changing her tune after I told her it wasn't going to be a perfect match due to it being a patch in a small laundry room.

When she said "I think that'll work" you should have shut your mouth, packed your tools and left and / or handed her the bill and asked for payment. Instead you rambled on about how it wasn't perfect and sunk your own ship.
we already established that. That still doesn't excuse her behavior.
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Old 02-16-2018, 08:42 PM   #64
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Re: Customer Refusing To Pay


I would put a lien on any customer that don't pay 200 or 20,000. The bank will tell them to pay or threaten worst actions. Thier credit will also be affected.
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Old 02-16-2018, 09:17 PM   #65
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Re: Customer Refusing To Pay


Quote:
Originally Posted by Hank hill View Post
we already established that. That still doesn't excuse her behavior.
No one will ever excuse her actions, she sounded like a lunatic. It does need to be stated though that wise men let customers judge the quality of their work.

I can find something wrong with everything I do, every time, without fail. It's usually small and insignificant. I try to hold a very high standard but perfectionism is a quick way to go broke, do better than everyone else and pick your skill level to the perfectionism of your preferred clientele. Know your clientele. It's not your job to be an educator, it's your job to perform a task to a level of which you charged.

Always remember, you are the professional and should know something value. The reason it's stated so much is because you lowered your own value. I make the same mistake all the time.

Just chalk it up to a lesson learned and figure out why Dad made it okay where you didn't. More than likely it was the way he presented himself. That's not a knock on you, it's a lesson everyone needs to learn early in life if they are going to run the show.

Tough lesson... Cheap price. You made out like a bandit.

Get paid and move on.
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Old 02-16-2018, 09:31 PM   #66
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Re: Customer Refusing To Pay


In 35 years of doing this chit I don't think I've ever made a decent buck on a drywall patch. Just a PIA and people suck about it. I can make better money installing a new hose bib or can light....and come home cleaner
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Old 02-16-2018, 09:37 PM   #67
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Re: Customer Refusing To Pay


$275 won't even get me out of my house.
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Old 02-16-2018, 09:42 PM   #68
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Re: Customer Refusing To Pay


Quote:
Originally Posted by avenge View Post
$275 won't even get me out of my house.
That's tall money here if you're home by noon
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Old 02-17-2018, 05:52 AM   #69
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Re: Customer Refusing To Pay


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That's tall money here if you're home by noon
That's a big "if"...

Otherwise, you're short for the day all things considered if you've got nothing else to do...

But better than a goose-egg...
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Old 02-17-2018, 07:07 AM   #70
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Re: Customer Refusing To Pay


Quote:
Originally Posted by Irishslave View Post
In 35 years of doing this chit I don't think I've ever made a decent buck on a drywall patch. Just a PIA and people suck about it. I can make better money installing a new hose bib or can light....and come home cleaner
Drywall is literally dirt cheap at the big boxes so people think everything to do with drywall should be as cheap.
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Old 02-18-2018, 10:12 AM   #71
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Re: Customer Refusing To Pay


Was in HD last to get new folding sawhorses.


Drywall $10.19 sheet


I remember when two sheets were like $6.00.

"Back in the good 'ole days"
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Old 02-18-2018, 11:21 AM   #72
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Re: Customer Refusing To Pay


Here is my advice
MOVE ON!!!!!!!

Feel lucky that it wasnt a 6 figure job.

THis is a lesson that you need a contract before " ANY" work which prevents this type of reaction.

Have them sign a work order before you start which will contain protective clauses

2 Things

1) Start building a contract and incorporate clauses into the fine print that will cover you for this in the future
For example,
-" XYZ company does not guarantee 100% match of any patch or repair work"

-" Homeowner agrees to pay XYZ company 100% in full immediately after any repairs - under any circumstances"

- " Homeowner agrees to cover any legal expenses incurred plus interest in order to collect full payment"

2) One way to eliminate this type of customer while over the phone, ask them questions which will enable you to formulate an opinion if you want to do work for them....
- EX:
- When speaking with the customer.... let them know that any patchwork isnt guaranteed to match 100% due to whatever reasons....then let them know both verbally and in writing funds will need to be available immediately after work is completed and will that be possible?
See how they respond.... and if any hesitation then you can pass on them.
Also... avoid any know it alls or customers with attitude

hope this helps.
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Old 02-18-2018, 08:23 PM   #73
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Re: Customer Refusing To Pay


Quote:
Originally Posted by Big Johnson View Post
Drywall is literally dirt cheap at the big boxes so people think everything to do with drywall should be as cheap.
If I offered my clients $100 they couldnt tell me the cost of a sheet of drywall.
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Old 02-18-2018, 08:27 PM   #74
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Re: Customer Refusing To Pay


Quote:
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If I offered my clients $100 they couldnt tell me the cost of a sheet of drywall.
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Old 02-18-2018, 09:13 PM   #75
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Re: Customer Refusing To Pay


Quote:
Originally Posted by Anderson View Post
If I offered my clients $100 they couldnt tell me the cost of a sheet of drywall.
Until they bust out their smart-phone anyway... that's half the problem though... trying to then dispel the myth that's the only cost...
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Old 02-20-2018, 10:14 PM   #76
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Re: Customer Refusing To Pay


When it come to conversations with clients, a wise man once told me , never miss a perfect opportunity to shut the f#ck up.
It has paid off many times.


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Old 02-20-2018, 11:56 PM   #77
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Re: Customer Refusing To Pay


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Originally Posted by B.D.R. View Post
When it come to conversations with clients, a wise man once told me , never miss a perfect opportunity to shut the f#ck up.
It has paid off many times.


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yeah, very true.
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Old 02-21-2018, 03:27 AM   #78
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Re: Customer Refusing To Pay


Quote:
Originally Posted by kirkdc View Post
Yeah, dirt cheap job. 200-300 beans wouldn't be worth my time or efforts. And when an HO complains about other contractors thats often a red flag she most likely won't like your work either.

Wow the part about a home owner complaining about other peoples work is so true i had to learn the gard way.
Now i charge the **** out of them in writing. If they refuse i walk away with my dignity
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Old 02-21-2018, 10:21 AM   #79
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Re: Customer Refusing To Pay


Quote:
Originally Posted by Hank hill View Post

Also you CAN'T charge 1200 for that the spot was like 13"*20" on the wall and like 30"x23" on the ceiling.

Thank you for making me feel good about myself this morning. Are you really getting bent out of shape over 200 bucks? Please your killing me? If I don't "loose" 200 bucks each day I wake up then I'm not doing something right.

Get over it.

And YES you CAN charge $1,200.00 for a those patches. Your just not doing it right. I just charged 600 bucks for a 12 x16 patch and paint. Two years ago I charged $1,800.00 for two patches and paint. That was a 1000.00 profit.

But Man........ crying over getting stiffed for 200 dollars, whoa
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Old 02-21-2018, 11:08 AM   #80
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Re: Customer Refusing To Pay


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And YES you CAN charge $1,200.00 for a those patches. Your just not doing it right. I just charged 600 bucks for a 12 x16 patch and paint. Two years ago I charged $1,800.00 for two patches and paint. That was a 1000.00 profit.
We aren't talking about government work.

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