Customer Refusing To Pay

 
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Old 02-15-2018, 03:18 PM   #41
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Re: Customer Refusing To Pay


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glad you got paid, hope you learned something from all of this
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Originally Posted by softdown View Post
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Originally Posted by Bull Trout View Post
glad you got paid, hope you learned something from all of this
I did, make sure everything is in writing, get clear decise understandings on the work to be done face to face and make sure the contract is written nice and tight and charge,charge,charge.

OK...so he finally got paid after the lady seemed to shift gears a lot. (edited)

I did see a lot of derision about the price that was charged. Without knowing the area, it isn't fair to assess a fair price. DC, SF, and NYC may charge four times more than a rural area in the south. How is the local economydoing? Another large factor.

I have heard, and seen, more problems in collecting from single women. Guess that is my problem.

Introduction of sorts...I have a new cabin solar business and am semi-retired. So far everybody wants me to work when I can not due to other obligations. Having been self-employed for 25 years, dealing with such frustration is a basic part of being self-employed.

I actually joined the board due to a post hurricane Irma Florida roofing challenge. Trying to figure out a solution to a challenge before exposing myself as an idiot. I've done over 25,000 feet of roofing. Which probably ranks me as a "roofing nuisance" of sorts.
Yes I believe she was single,almost positive about that early to mid 30s and definitely not married and yes im in the south.


Also she claims she didn't call the police, doesn't excuse the fact that she either really did call and is lying or she pretended to call, also another woman in the home who was alot more rational fetched my materials so I left before I could see if the police where really coming or not the other woman couldn't even understand why the HO was doing what she was doing. The lady just has issues.
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Old 02-15-2018, 03:44 PM   #42
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Re: Customer Refusing To Pay


As you get older you'll learn many of the same lessons we've all learned and your contract will grow and grow and grow. Never do anything without some level of protection for yourself.

To your current matter: I would send her one letter stating the specifics of the conversation she and your Dad had and state that it was clear she felt the agreed price was too much for the short time she witnessed the completed job took. State that she did make a partial payment of $80 and the remaining $195 was due. Write it is your company policy to pursue ALL non-payments in small claims court, regardless of denomination amount. and that you will pursue court cost reimbursement into your claim request. List a reasonable date for payment to be received before any action will be taken...say 30 days.

At this point, it's entirely up to her. She risks owning you the $195, plus another hundred or two in court costs and her blowing her morning sitting in court. Many people will frustratingly pay it as there are some well known companies that pursue every single non payment. (Wasn't Sears famous for doing this back in the day?)

She will probably pay but if she doesn't, MOVE ON. As others have written above, for $195, I'd type a 5 min letter and waste a stamp...that's all; it's too small to waste your time. If she doesn't bite on your bluff, chalk this up to an early lesson and move on with your life.
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Old 02-15-2018, 04:14 PM   #43
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Re: Customer Refusing To Pay


Police would have told her they cant make the drywall patch better. probably laughed after hanging up on her.
This is also why I would never leave my tools on the job unless its a very cool customer
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Old 02-15-2018, 04:29 PM   #44
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Re: Customer Refusing To Pay


Quote:
Originally Posted by MattK View Post
As you get older you'll learn many of the same lessons we've all learned and your contract will grow and grow and grow. Never do anything without some level of protection for yourself.

To your current matter: I would send her one letter stating the specifics of the conversation she and your Dad had and state that it was clear she felt the agreed price was too much for the short time she witnessed the completed job took. State that she did make a partial payment of $80 and the remaining $195 was due. Write it is your company policy to pursue ALL non-payments in small claims court, regardless of denomination amount. and that you will pursue court cost reimbursement into your claim request. List a reasonable date for payment to be received before any action will be taken...say 30 days.

At this point, it's entirely up to her. She risks owning you the $195, plus another hundred or two in court costs and her blowing her morning sitting in court. Many people will frustratingly pay it as there are some well known companies that pursue every single non payment. (Wasn't Sears famous for doing this back in the day?)

She will probably pay but if she doesn't, MOVE ON. As others have written above, for $195, I'd type a 5 min letter and waste a stamp...that's all; it's too small to waste your time. If she doesn't bite on your bluff, chalk this up to an early lesson and move on with your life.
She paid. my father had to go and spend 3 more hours to fix it to her liking something she wouldn't let me do, she paid the remaining $195. I feel as though we still shouldn't have had to do that, considering the circumstances but I have definitely learned a lesson from this, including deciding whether or not a person is even worth the trouble of doing business with, I learned alot.

She also got in her car with my while on the phone with my father(he requested to speak to her, after calling me to find out the issue) and acted like she was going to drive off I guess in ploy to get me to act out of character didn't work, that's when I knew she was just bat**** crazy.
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Old 02-15-2018, 05:30 PM   #45
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Re: Customer Refusing To Pay


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She paid. my father had to go and spend 3 more hours to fix it to her liking something she wouldn't let me do, she paid the remaining $195. I feel as though we still shouldn't have had to do that, considering the circumstances but I have definitely learned a lesson from this, including deciding whether or not a person is even worth the trouble of doing business with, I learned alot.

She also got in her car with my while on the phone with my father(he requested to speak to her, after calling me to find out the issue) and acted like she was going to drive off I guess in ploy to get me to act out of character didn't work, that's when I knew she was just bat**** crazy.
what did your dad do to fix it? skim coat?
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Old 02-15-2018, 05:35 PM   #46
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Re: Customer Refusing To Pay


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Sometimes you have to know when to stop talking. You brought this on yourself. When she said it looked OK, you should have "yes it does, it's perfect."
He will figure this out after he gets married
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Old 02-15-2018, 05:44 PM   #47
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Re: Customer Refusing To Pay


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are you joking?
Heck no! You have to live in the real world. It's hard enough to get a patch to look flat let alone get a texture match. I had a client with his face 6" from the wall complaining that he could see tiny holes in the drywall. It was a freshly painted new drywall from a complete bathroom gut. I said, "You need to stand back 6' from it. If it looks bad that far back I will address it. If you find something closer...learn to live with it.
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You ask for your money frequently, and you collect it quickly, else you stop working immediately.
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Old 02-15-2018, 05:53 PM   #48
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Re: Customer Refusing To Pay


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Sounds like unless it's a significant amount of coin it's cheaper to let it go. Guess more of a matter of principle


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The amount doesn't matter if you can't collect. You can get a verdict in your favor, but unless the defendant has a steady income paid by check you most likely won't get your money.
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Old 02-15-2018, 05:56 PM   #49
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Re: Customer Refusing To Pay


I have mentioned the before, but get a copy of the Residential Construction Performance Guidelines and reference it in your contract. I think that TNT hit it on the nose when he said that it needs to look good from 6 feet away. IIRC that is what the Performance Guidelines specify.
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Old 02-15-2018, 08:30 PM   #50
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Re: Customer Refusing To Pay


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Just curious, even if he had a 50 page contract how much time would it take to collect that $200? Would there be court involved ? Most know I don't use contracts often and am
Curious to how it works.


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Guys like you don't need contracts.

Easy for youz to take your work back.


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Old 02-15-2018, 08:41 PM   #51
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Re: Customer Refusing To Pay


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Guys like you don't need contracts.

Easy for youz to take your work back.


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Can rip the downspouts off pretty easy but taking the gutters back down before the cops get there might be more of a challenge lol


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Old 02-15-2018, 10:49 PM   #52
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Re: Customer Refusing To Pay


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Can rip the downspouts off pretty easy but taking the gutters back down before the cops get there might be more of a challenge lol


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just tie a grapple hook to your bumper and drive away
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Old 02-16-2018, 07:49 AM   #53
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Re: Customer Refusing To Pay


The poor gal just needed some man handling. She gave you every signal she could think of.
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Old 02-16-2018, 10:48 AM   #54
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Re: Customer Refusing To Pay


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The poor gal just needed some man handling. She gave you every signal she could think of.

We didn't hear from OP whether she was hot or...not!


Maybe that's why "Dad" went over there to take care of the "job".
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Old 02-16-2018, 11:18 AM   #55
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Re: Customer Refusing To Pay


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Can rip the downspouts off pretty easy but taking the gutters back down before the cops get there might be more of a challenge lol


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Might be bad information, but I heard once the material is on a house you can not remove the stuff for non payment.

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Old 02-16-2018, 11:44 AM   #56
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Re: Customer Refusing To Pay


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Might be bad information, but I heard once the material is on a house you can not remove the stuff for non payment.

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No that's exactly right


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Old 02-16-2018, 12:01 PM   #57
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Re: Customer Refusing To Pay


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Might be bad information, but I heard once the material is on a house you can not remove the stuff for non payment.

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Yeah if it's connected to the structure you are SOL.

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Old 02-16-2018, 01:10 PM   #58
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Re: Customer Refusing To Pay


You think so lol i am terrible at Signals.


I feel maybe she was just crazy lol
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Old 02-16-2018, 01:14 PM   #59
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Re: Customer Refusing To Pay


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You think so lol i am terrible at Signals.


I feel maybe she was just crazy lol
crazy = fun
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Old 02-16-2018, 03:41 PM   #60
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Re: Customer Refusing To Pay


After I completed everything and matched the texture I called her in to take a look she said "I'll think that'll work" but started changing her tune after I told her it wasn't going to be a perfect match due to it being a patch in a small laundry room.

When she said "I think that'll work" you should have shut your mouth, packed your tools and left and / or handed her the bill and asked for payment. Instead you rambled on about how it wasn't perfect and sunk your own ship.

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