Appliance Problems With Dacor

Hardly Working

So recently our company has been having problems with the quality of the products we've been getting from Dacor. Their cooktops have issues with stamped tops at the controls. When they stamp the tops out they create a severe bow at the controls and it raises the corner up off the countertop with no way to pull it down to the counter.

It's become so bad lately that that we told our supplier that they need to get the factory rep out right away (like now). Well the rep shows up and we go over some of the problems we've been having. Our sales rep tells him about the last project where we had to send back 4 cooktops till we found one that would sit flat.


Pic is from Dacor's website.

So while trying to resolve this the factory rep tells me that in his 20+ years with company he's never seen this before and really it's doesn't look like that big of problem. "Try putting a shim under the lip and push down on it with your hands".

"Are you sh*tting me!" I replied. Lets see here Marble countertop and a $1,600 cooktop under warranty. "I don't think so", I said. What we told him was to find us a new top with no bow and fix it. I got a call today from our supplier and he told me he had a new top. I told him to take it out of the box and check to see if it was flat or bowed and to call me back later if it was a good one and we set up a time to swap it out. He called me back at the end of the day to tell me the 2nd top was flat and they would be sending theirs's back to the factory. I told the sale rep that we would no longer be buying Dacor products anymore.

I would like to know how many other contractors out there have had trouble with Dacor or other manufactures.

naptown CR

The one you get should look like the one in the brocure. I have a 36" dacor professional style range and had to replace the touchpad. The range was here when I bought house so I don't know how old it is but it cost me over $500 to fix the touchpad and replace burners that had to be cut out because of how they were assembled. The burners screw down and Dacor didn't use never seize on the threads so the locknuts froze.

Inner10

I'm not an appliance guy yet my father worked the industry for about 35 years. Dacor has never done much to impress, a recent slid-in 6 burner arrived with a cracket grate (in the thich left-hand side of the cast iron). Another client has a Dacor dishwasher barely out of warrenty and the pump gave up the ghose and a replacement ran about 500 bucks.

The only thing worse then poor product support from companies is when they make bogus quick fix solutions and expect you to take them seiourly.

greg24k

Get a new sales rep, because he got no clue what he is talking about.
Pull the stove out and make sure that whoever installed the stove put the the foam tape to the underside of the frame, the tape comes with the unit and should be applied evenly to the underside. In addition the cooktop has to be secured to the countertop with hold-down brackets, they also come with the unit, you will see chassises running on the bottom sides of the unit, same as stainless steel sinks do, the hold-down brackets slip in to them and you secure the top to the counter nice and snug.

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Hardly Working

Greg I know what your talking about, but these things are so bad that you can only torque them down so tight and the brackets don't go all the the way into the corners. Your right they need new rep. This guy was trying to feed us his factory BS the hole time. If I knew he was serving lunch I wouldn't have made one. My ham sandwhich was better than his BS.

greg24k

I hear what you saying, hard to find good reps this days, who are actually know what they doing and what they selling and not waiting for a commission check to come in.

I hope you work it out and solve the problem or give that thing back and get another one, maybe this one was mishandled during shipping and got damaged.

Good luck

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