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American Contractor issues
We have used the software for about five years now. We've had some successes and some real disappointments with the product and the support. While we spend thousands of dollars each year for support, it really only gets us upgrades and solutions to hard crashes. Anything remotely considered "training" and or "custom report" gets bumped for additional $$$. Their web reporting system works inconsistently as well, sometimes never logging support issues at all. I've spoken to numerous people at Maxwell about my issues, but I've not seen any real changes in their approach to customer satisfaction. I would say this to anyone considering purchasing AC; check it out well, talk to other contractors in your trade and get training and startup plans in writing up front before the purchase. And after that, plan on spending at least 50% of your purchase price each year on training, support and custom reports. If that is, you want to "grow" with your accouting software.
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