The vast majority of contractors focus more on their profits than anything related to customer satisfaction. Both are important, but if you focus on satisfying customers, you will most certainly make more money.
Satisfaction is about
:
- Showing up to the job on time and dressed professionally
- Not taking shortcuts on material due to laziness
- Not taking shortcuts on quality due to schedule
- Respecting a customers home as if it where your own
- Being reasonable when it comes to marking up material prices
What Does Customer Oriented Mean?
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