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#301 | |
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Registered User
Trade: remodel
Join Date: Aug 2009
Posts: 3
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Re: No Service MagicQuote:
While i completely understand this is a contractor site... i still wanted inside information. I appreciate your feedback about SM however if i paid 40,000 for a kitchen remodel unless that contractor spent 40,000 with SM, it looks like a return to me. Even if it took so many bad requests to get to my good request as you say... how much would you pay to get that request? How much do you spend on a 40,000 request? I need clarification please.. |
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#302 | |
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Member
Trade: Landscaping
Join Date: May 2009
Location: Santee, Ca
Posts: 37
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Re: No Service MagicQuote:
Now back to marketing... SM is only ONE tactic that we use. It works for us. But we have lots of other tactics as well. And for whats its worth, for you naysayers.... if you can't make it work for you, then just move on! I think that a lot of folks do no understand what a "lead" really is. A lead isn't a job. It's an opportunity. A possibility. A person who is considering purchasing what you are selling. It is not a promise of anything. Last edited by Jmfocus; 08-07-2009 at 04:40 PM. |
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#303 |
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Pro
Trade: Painting - Restoration
Join Date: May 2009
Location: PA
Posts: 293
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Re: No Service Magic
Ok, I call this number ( 303 -963 - 7888 )That is the number coming up when these a holes call and hang up.. Just got anotherone 2 min ago..So, I return the call.. Says its so and so from service magic on the machine..If i text the number, i get an error (Error Invalid Number)This starting to piss me off real bad.
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#304 |
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Pro
Trade: Painting - Restoration
Join Date: May 2009
Location: PA
Posts: 293
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Re: No Service Magic
Ok I got the name wrong.. WOman on the machine is going by Lisa Vermont with Service Magic @ 303 -963-7888If i was a woman, id scratch her eyes out
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#305 | |
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Pro
Trade: General Contractor
Join Date: Jun 2009
Location: Stafford, VA
Posts: 318
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Re: No Service MagicQuote:
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#306 | ||
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Chief Toilet Mover
Trade: Bathroom Remodeling
Join Date: Apr 2004
Location: Littleton, Colorado
Posts: 14,078
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Re: No Service MagicQuote:
You do understand that a $40K kitchen, there are cabinets, materials, labor, all direct costs and indirect costs of insurance, vehicle maintenance, tool replacement, rent on the show room each month... etc... and somewhere in there is an annual marketing budget. So just because you billed out 40K on a kitchen means you can spend $2000.00 to land it? or is there a number based in reality that is a percentage of your annual marketing budget. You see all leads have a cost and those costs have a basis in reality. The old, hey spend x with me and if you land just 1 job you've paid for the cost is total Bull Sh*t. Don't believe me then try this scenario on again: Quote:
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#307 |
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DavidC
Trade: Remodeler
Join Date: Feb 2008
Location: NNY
Posts: 1,917
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Re: No Service Magic
JM, your coming in late on this one and don't have a clue about what or why my stance is. I'll save you having to read all 16 pages of this exercise in futility.
First I was a client of SM, a staunch defender of theirs on their own now defunct forum. I was with them for several years and felt I got enough profitable work to pay for the crap. I was also a client of a couple of their competitors and fully admit that SM had the best results of all that I had tried. I waded through piles of crap leads to sell a few good jobs until the quality of the leads went seriously downhill. To me, when any lead service claims that they sell qualified leads I expect to purchase contact info for someone genuinely interested in purchasing services from somebody. It is fully understood that there is no guarantee of me getting the job, that my job is to sell my company and should be fully expected that the prospect is really interested. Their info is sold (as in a product) to 3 contractors who compete for the work. Not a bad plan. When this contact won't answer the phone, return voice messages or email, can't come to the door, explicitly tells me that they never intended to remodel, hangs up on me after delivering multiple expletives, I kinda get the idea that this lead was not qualified. I was promised a qualified lead and want a refund. On the other side, when the lead company tells the consumer they will be contacted by 3 contractors and then they get inundated with a barrage of calls over the next week or two it is plain to see that the lead company is milking that udder until it bleeds with little concern for the contractor or consumer. Secondly, purchasing leads is not marketing. Again, we are purchasing an opportunity to sell to a pre-qualified HO. When I market my business I am putting my name out there in the best places I can think off to entice the consumer to think of us when they wish to remodel. The lead companies are doing the marketing here to entice the consumer to call them so in turn they can sell you their product. In the process of doing THEIR marketing SM will use your comapny name to drive consumers to their website (read that away from yours so they can charge you). When I discovered this it was really the straw that broke the camels back. Every client of theirs that purchase exact match leads and has any form of their own internet marketing is unwittingly chasing potential clients away from their own phone line and into the arms of SM who will then gladly sell you and your competition the contact info. Every call or email that I every made to SM looking for refunds or improvements in what I consider poor customer service resulted in the same company line. Turn it around and make it the contractors fault. Chances are he needs to bone up on sales technique or get to the client faster. They will never say, sorry our bad, then honestly try to rectify. After nearly 30 years in this business I am well aware that I am capable of being in error. Also well aware that it is not likely I am always in error. So if it works for you, great. If you don't mind being in bed with those types of pratices, what can I or anyone say. On my end, I and everyone involved in my business, take the service of our customers seriously and provide the best we can. I expect the same from the vendors that serve us. Good luck Dave
__________________
www.CookContractingLLC.com |
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| The Following User Says Thank You to DavidC For This Useful Post: | Jason Whipple (08-30-2009) |
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#308 |
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Registered User
Trade: Services for Service Businesses
Join Date: Mar 2009
Posts: 8
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Re: No Service Magic
Dave,
Haven't caught up yet, but I wanted to let you know that was one of the most honest and straightforward posts I've seen on the topic this far. Your points, 1) The leads are not really 'qualified' (This is interesting, but understandable. It's impossible for SM to qualify leads when their entire marketing strategy is focused on hoarding clicks from search engines) 2) The leads are re-sold, and have no specific connection with SM, and are therefore just receiving random calls 3) Manipulating previous 'exact match' customers with their own SEO and shifting that business to other customers are exactly on point. I'll be happy to respond to how these are absolutely unchangeable from SM's perspective, but furthermore, I'm interested in hearing Shawn's response to #3. This seems a bit traitorous to previous clients. |
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#309 | |
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DavidC
Trade: Remodeler
Join Date: Feb 2008
Location: NNY
Posts: 1,917
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Re: No Service MagicQuote:
Good Luck Dave
__________________
www.CookContractingLLC.com |
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#310 |
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Registered User
Trade: remodel
Join Date: Aug 2009
Posts: 3
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Re: No Service Magic
I may not completely understand the strategy... I just know we paid $40000 for our remodels and the Ross family paid 60,000 plus now are working on an addition for their new baby on the way... so it was more than just 40000 from us they lost... they lost all the word of mouth we have from our community... we live in a well sought after neighborhood but due to economy everyone is revamping what they already have. Its just sad to see that you can put certain prices on things with out really knowing what it can lead too... I can see how easy it is to submit a request through SM but there are still people looking to complete the work... its just that i thought and maybe I am wrong but SM is a source of advertising... not jobs... I took from them that it was to help gain exposure to possible clients that you may have not received through your own efforts or word of mouth? I could be wrong...
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#311 |
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The Handyman
Trade: HANDYMAN/Floor covering
Join Date: Sep 2008
Location: Thornton Colorado
Posts: 146
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Re: No Service Magic
MOUSIE177 Not to worry I don't understand some of what I hear. SM has worked great for me and like you pointed out many times a small job has lead to a larger project that I wouldn't have heard about in any other way. Vary seldom that I won't return a call or follow up on a lead, unless is absolutely some thing I don't feel qualified for or don't have time for.
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#312 |
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Design it, and Build it.
Trade: Drafting and Design
Join Date: Feb 2009
Location: California
Posts: 81
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Re: No Service Magic
I understand the need, and it does seem like SM is trying to fill it, but it just falls short everytime, as it does not think like it should. It should be free, information is free, everytime you try to regulate it and control it, you loose.
Now a Website, displaying your info is a great reason to PAY for something, but getting leads, I mean come on, I can get much better results just talking to my neighbor or people I meet at Home Desperate. I say keep it free - and build your money through ads like Google. Cause as we all know, Google Business Listings will last a whole heck of a lot longer then SM. Dave
__________________
David Michael - David Michael Designs www.davidmichaeldesigns.com Free Online Training Videos: www.ChiefTutor.com |
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#313 | |
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Chief Toilet Mover
Trade: Bathroom Remodeling
Join Date: Apr 2004
Location: Littleton, Colorado
Posts: 14,078
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Re: No Service MagicQuote:
So let me get this straight - you're insinuating that contractors should worry about what they are missing as in future work that could have came from some other work? As in, drop your pants, bend over, do this one for me cheap and you'll make it up on the next one? |
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#314 | |
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Pro
Trade: Electrical & Carpentry
Join Date: Dec 2008
Location: Adirondacks of NY
Posts: 780
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Re: No Service MagicQuote:
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#315 | |
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Registered User
Trade: Foreman/Co-owner/Carpeneter
Join Date: Aug 2009
Location: Missoula, MT
Posts: 4
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Re: No Service MagicQuote:
I think every business has it's place, no? Without some of these businesses, as stated before it sometimes leads to other jobs. I am neither a supporter, nor a hater of SM. Just an observer. |
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#316 | |
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Member
Trade: Remodeler /GC
Join Date: Jun 2007
Location: Sunnyvale, Ca.
Posts: 31
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Re: No Service MagicQuote:
If he cleared 10% and paid all those bills and was left with 3-4% he might have been O.K. Now, take 5 SM leads for an average of $85 of which you may have been one, DON'T YOU THINK THERE IS SOME THING WRONG? |
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#317 |
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Registered User
Trade: Remodeling
Join Date: Aug 2009
Posts: 3
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Re: No Service Magic
Service Magic is a rip off. Have you ever googled the phone number that service magic gives you? They whore out your company name all over the internet to get them customers that don't even match your business. (they even have us under paving and gravel) Even when you try to take over the listing they still keep their website as the contact.
Any lawyers out there? Can we start a class action against them to make them stop!? I agree with everyone that said we are competing against ourselves when we pay them for leads. JC |
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#318 |
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Registered User
Trade: plumbing
Join Date: Aug 2009
Posts: 3
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Re: No Service Magic |
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#319 |
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Pro
![]() Trade: Construction News Service
Join Date: May 2006
Location: Ottawa, Ontario
Posts: 283
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Re: No Service Magic
I received two strange spam emails today that directed me . . . to servicemagic ... from a new domain with anonymous characteristics.
Checking into the issue of "servicemagic spam" it seems other bloggers have noticed that consumers' names have been resold for spam. Not the best way to build an online reputation, in my opinion. |
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